Search found 223 matches

by JosephM
Thu Sep 28, 2017 9:24 am
Forum: News & Announcements
Topic: Upgrade to box and get $ back for every $ spent
Replies: 9
Views: 38206

Re: Upgrade to box and get $ back for every $ spent

Hello Dorb,

Sorry, we have asked if this can be amended, but note that where there is no manual for the normal physical editions then there is no manual on the boxed upgrade.
by JosephM
Wed Aug 09, 2017 9:28 am
Forum: Panzer Corps : Tech Support
Topic: Replay freezes
Replies: 17
Views: 3118

Re: Replay freezes

Hello Stefan,

I'm sorry you are having problems with the multiplayer and that we did not reply until now. Please can you contact us at support@slitherine.co.uk where we can look into this for you.
by JosephM
Tue Feb 28, 2017 10:59 am
Forum: News & Announcements
Topic: Anniversary Coupons
Replies: 124
Views: 755727

Re: Anniversary Coupons

Sorry all, but if you have not received the coupon then you need to contact us within 30 days of the anniversary date, as outside of this time we cannot resend the coupons. For example Turn4441 we can see that the coupon link token on the email was generated on the 13th of September and an email was...
by JosephM
Mon Feb 20, 2017 4:52 pm
Forum: Battle Academy
Topic: 32 bit support?
Replies: 7
Views: 3456

Re: 32 bit support?

Hello Jim, Sorry, but for both of these games the engines themselves which the games are built on are only 32-bit engines and the engine cannot be updated to 64-bit, so if Apple stop 32-bit apps from working on the iOS then this will unfortunately end the games as well, as these cannot be updated to...
by JosephM
Mon Feb 20, 2017 4:51 pm
Forum: General Discussion
Topic: Will iOS 64 Bit Support come for iOS 11?
Replies: 75
Views: 18139

Re: The "slow down your ipad message" for 32 bit apps

Hello Mockingbird, Sorry, but for both of these games the engines themselves which the games are built on are only 32-bit engines and the engine cannot be updated to 64-bit, so if Apple stop 32-bit apps from working on the iOS then this will unfortunately end the games as well, as these cannot be up...
by JosephM
Wed Feb 15, 2017 4:15 pm
Forum: Mods and Scenario Design
Topic: Error when creating scenario
Replies: 2
Views: 1575

Re: Error when creating scenario

The customer posted this in Tech Support rather than the Modding forum. Bumping so hopefully the community can advise on the error here.
by JosephM
Tue Jan 31, 2017 2:49 pm
Forum: Online Ordering & Support
Topic: Slow downloads from the members area...
Replies: 3
Views: 1441

Re: Slow downloads from the members area...

Hello cdavis103,

Sorry, but I've moved the post from the News and Announcements forum to the ordering adn support forum. Regarding the download we are not experiencing the slowdown you are however have you tried disabling your anti-virus/anti-malware software while downloading the file?
by JosephM
Mon Jan 30, 2017 3:01 pm
Forum: QVADRIGA : Tech Support
Topic: Crash to Desktop with Galaxy S5
Replies: 6
Views: 2388

Re: Crash to Desktop with Galaxy S5

Hello Zulu,

Unfortunately I don't think we can get this working on Android 6.0 and above. Please contact us at Support[a]slitherine.co.uk.
by JosephM
Tue Jan 10, 2017 4:25 pm
Forum: QVADRIGA : Tech Support
Topic: Crash to Desktop with Galaxy S5
Replies: 6
Views: 2388

Re: Crash to Desktop with Galaxy S5

Hello Zulu,

I'm sorry you are having problems with your game. Please allow storage permissions for the game manually from Settings -> App Management -> Permissions"
http://answers.unity3d.com/questions/11 ... oblem.html
by JosephM
Mon Dec 12, 2016 4:38 pm
Forum: Field of Glory Digital
Topic: FOG Digital Reader Discontinued
Replies: 2
Views: 693

Re: FOG Digital Reader Discontinued

Hello mllange, I'm sorry you are having problems with the reader. The Reader is not currently on sale, but this is not because it has been discontinued. Instead, we changed the Slitherine cart to be a mirror of the Matrix cart, so anything which was exclusively sold on the Slitherine site, e.g. the ...
by JosephM
Mon Nov 14, 2016 5:04 pm
Forum: Order of Battle : World War II - Tech Support
Topic: U.S. Pacific Campaign Freezes in turn 12 of 15
Replies: 9
Views: 1775

Re: U.S. Pacific Campaign Freezes in turn 12 of 15

Hello Carl, Sorry, but the hotfix is only available on PC. The fix is also present in the Steam version of the Mac version of the game, so you could redeem your free Steam key and unlock this in Steam then play this. For those who are unable to use the Mac Steam version then this will be in the next...
by JosephM
Sun Nov 13, 2016 11:26 pm
Forum: Order of Battle : World War II - Tech Support
Topic: U.S. Pacific Campaign Freezes in turn 12 of 15
Replies: 9
Views: 1775

Re: U.S. Pacific Campaign Freezes in turn 12 of 15

Hello Djanjo,

Sorry, but have you visited the forum post Adherbal refers to? This contains a Dropbox link for an .exe. Then once you have downloaded this you need to copy this over to the game folder and overwrite any files if it asks you in a prompt. This then should fix the issue.
by JosephM
Tue Sep 13, 2016 5:20 pm
Forum: Panzer Corps
Topic: Sea Lion army core into DLC 43 East + Super Rudel
Replies: 16
Views: 8098

Re: Sea Lion army core into DLC 43 East + Super Rudel

Hello Naes,

Yes, the Steam version works in the same way, so you just need to overwrite the Campaigns file in the Steam version. For iOS, unfortunately this is not possible, as Apple restrict you from seeing the file structure so you cannot replace files. I'm sorry for this.
by JosephM
Tue Sep 13, 2016 5:13 pm
Forum: Tech Support
Topic: Error-Setting Path for Deluxe DLC Pack
Replies: 12
Views: 3696

Re: Error-Setting Path for Deluxe DLC Pack

Hello Doombat, If you don't have a separate folder for the DLC in Program Files the the PDF Books are found in your E drive folder, then this all looks to be setup correctly. However I'm slightly confused as to your reference to the PDFs addressing the DLC. The DLC which unlocks content in SJ is two...
by JosephM
Mon Sep 12, 2016 2:42 pm
Forum: Tech Support
Topic: Error-Setting Path for Deluxe DLC Pack
Replies: 12
Views: 3696

Re: Error-Setting Path for Deluxe DLC Pack

Hello Doombat,

Sorry, but the FoG books are found in the game install folder, so you need to browse for this. Then once you've found the game folder look for a subfolder "PDF Books" and this contains the FoG Books.
by JosephM
Tue Jul 12, 2016 9:47 am
Forum: Field of Glory Digital
Topic: How do you remove abandoned multiplayer games?
Replies: 7
Views: 711

Re: How do you remove abandoned multiplayer games?

Hello Stockwellpete,

Sorry, but there are no plans to make this 14 days, as some people cannot play the game that often (due to personal life, work, etc) so we only delete games once 30 days has passed.
by JosephM
Mon May 23, 2016 2:24 pm
Forum: Panzer Corps
Topic: Sea Lion army core into DLC 43 East + Super Rudel
Replies: 16
Views: 8098

Re: Sea Lion army core into DLC 43 East + Super Rudel

Sorry, editing the Campaign file as a .zip instead. For those who are unsure of what a .rar file is, it is another file compression extension, but there is not a default program on Windows to open these. I use 7Zip which is a free open-source extractor, which deals with a number of file formats
by JosephM
Wed Apr 27, 2016 4:18 pm
Forum: Panzer Corps : Tech Support
Topic: Panzer corps did not run on Ipad
Replies: 12
Views: 2043

Re: Panzer corps did not run on Ipad

Hello Luke,

I've asked the producer. He says that we'll be posting a new version of the game shortly which might fix the issue. Which kind of iPad are you using, e.g. the iPad 2, 3, Air, Air 2 etc?
by JosephM
Tue Apr 26, 2016 4:01 pm
Forum: Online Ordering & Support
Topic: Panzer Corps Sale IPad Version
Replies: 7
Views: 3901

Re: Panzer Corps Sale IPad Version

Hello Bitzcore, Sorry, what do you mean by "The Shops"? Part of the Apple terms are that the games can only be bought from the App Store. If you find iOS games advertised for sale elsewhere then these are not usually officially licensed copies, as you can only sell iOS games via the App Store. This ...
by JosephM
Tue Apr 26, 2016 3:55 pm
Forum: News & Announcements
Topic: Anniversary Coupons
Replies: 124
Views: 755727

Re: Anniversary Coupons

Hello Happycat, As stated in the first message the date is usually the Matrix account registration date. You can check the date by logging into the Samelogin site. Only games registered to the account count, so as not all games on Steam can be registered then these such games will not count. Most us...

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