Search found 223 matches

by JosephM
Mon Apr 25, 2016 3:38 pm
Forum: Panzer Corps : Tech Support
Topic: Panzer corps did not run on Ipad
Replies: 12
Views: 2043

Re: Panzer corps did not run on Ipad

Hello Luke, I do think I'll need to get the developer/producer to look at this thread, but can you please uninstall the app, then please press and hold the "Hold" and "Home" buttons together until the Apple logo appears, then allow the device to reset. Then please try reinstalling the app and see if...
by JosephM
Fri Apr 22, 2016 3:45 pm
Forum: Panzer Corps : Tech Support
Topic: Panzer corps did not run on Ipad
Replies: 12
Views: 2043

Re: Panzer corps did not run on Ipad

Hello Luke,

To check if you are using the latest version of the game, please go to the App Store, then in the bottom right there is an option for "Updates", where it will tell you if there is an update for Panzer Corps
by JosephM
Mon Apr 18, 2016 4:47 pm
Forum: Panzer Corps : Tech Support
Topic: Panzer corps did not run on Ipad
Replies: 12
Views: 2043

Re: Panzer corps did not run on Ipad

Hello All,

Are you running the latest version of both the game and of the iOS?
by JosephM
Mon Apr 18, 2016 4:42 pm
Forum: Tech Support
Topic: Game crashes during intro.
Replies: 4
Views: 2606

Re: Game crashes during intro.

Hello Martin,

I'm sorry you are having problems with your game. Are you using the latest version of the game and the latest version of the iOS?
by JosephM
Mon Apr 18, 2016 2:08 pm
Forum: Online Ordering & Support
Topic: Trouble with online shopping cart
Replies: 9
Views: 2541

Re: Trouble with online shopping cart

Hello Supergio, I'm sorry you are having problems with the game. The 10% discount was a limited offer intended to be valid for only a week after release, so this was erroneously left live on the Slitherine site. We've now corrected the price to what it should be. Regarding the Slitherine cart, unfor...
by JosephM
Wed Apr 13, 2016 3:24 pm
Forum: General Discussion
Topic: Slitherine Autorun Intro Screen
Replies: 4
Views: 958

Re: Slitherine Autorun Intro Screen

Hello Cablenexus, I'm sorry, but this is an issue which we are aware of but unfortunately we cannot fix this. This is caused by the program we use, which unfortunately defaults to open links with Internet Explorer/Edge. We all use Chrome/Firefox in the office, so we wish that this could open in othe...
by JosephM
Wed Feb 24, 2016 12:32 pm
Forum: News & Announcements
Topic: The Slitherine Steam Midweek Madness is here, let the Madnes
Replies: 19
Views: 23837

Re: The Slitherine Steam Midweek Madness is here, let the Ma

Hello Drew, Sorry, but this difference in the rates is something out of our hands. We always set the prices in USD on both Steam and BlueSnap, and then both companies do their own conversions. In the case of BlueSnap, they use close to the exchange rates. Whereas Steam do things differently, using t...
by JosephM
Thu Feb 18, 2016 4:08 pm
Forum: Panzer Corps : Tech Support
Topic: Where to find Panzer Corps expansions and DLC
Replies: 15
Views: 7697

Where to find Panzer Corps expansions and DLC

To find the Afrika Korps, Allied Corps, Soviet Corps, Grand Campaigns, Sealion and US Corps , please can you open up your Panzer Corps game and click on the New Game option in the main menu. You will then be presented with the scenario selection screen. Panzer Corps GC screen.png In the image I've h...
by JosephM
Fri Jan 29, 2016 3:51 pm
Forum: Chariots of War
Topic: 1.2.1 Hotfix
Replies: 11
Views: 3444

1.2.1 Hotfix

Hello all, If you are suffering crashing when capturing a city, then please download the attached file. Once you've downloaded this, please unzip the file to get the CoW.exe, then you need to copy this .exe into the game folder. You will receive a prompt asking if you want to overwrite the existing ...
by JosephM
Thu Jan 21, 2016 5:25 pm
Forum: Tech Support
Topic: Pike Shot Campaign installation prob
Replies: 16
Views: 2768

Re: Pike Shot Campaign installation prob

Hello Chris, I'm sorry you are having problems with your game. Yes, the Campaigns game should contain all of the content, so you do not need to unlock this separately. To uninstall the game you only need to use the "uninstall" option in the Start Menu. Are you running the game on Steam or the Standa...
by JosephM
Wed Jan 20, 2016 3:09 pm
Forum: Heroes of Normandie
Topic: Streaming problems
Replies: 2
Views: 536

Re: Streaming problems

Hello CptAlatriste, Sorry, when you say you are Streaming, are you using a cloud service to run the games? We have not tested cloud-based storage, and we know that even installing to external hard drives can cause issues, but if you are Streaming then it can be a variety of issues, even connection i...
by JosephM
Wed Dec 02, 2015 5:07 pm
Forum: Buzz Aldrin's Space Program Manager : Tech Support
Topic: Ipad Problem
Replies: 4
Views: 2474

Re: Ipad Problem

Hello Sebastian,

We can also reply here anyway. How are you connected to the internet? Through Wi-Fi or through 3/4G mobile internet?
by JosephM
Fri Nov 20, 2015 5:48 pm
Forum: News & Announcements
Topic: Scourge of War: Waterloo is released on Steam!
Replies: 6
Views: 9654

Re: Scourge of War: Waterloo is released on Steam!

Hello Drew,

I'm also in the UK and can see the same rates, but unfortunately we don't set the exchange rates on our store. This is done by BlueSnap, so we can only set the prices to USD and then they are converted for us.
by JosephM
Wed Nov 11, 2015 5:29 pm
Forum: Buzz Aldrin's Space Program Manager
Topic: ipad version serial number location?
Replies: 1
Views: 987

Re: ipad version serial number location?

Hello Raglan,

I'm sorry you are having problems with the game. iPad games don't come with serials, as Apple deal with the DRM. But you can sign in on the Multiplayer and it will generate a dummy serial, which will then register to your account.
by JosephM
Mon Nov 09, 2015 1:39 pm
Forum: General Discussion
Topic: What's your favorite Slitherine Game?
Replies: 8
Views: 1582

Re: What's your favorite Slitherine Game?

Spartan/Gates of Troy are my favourites. Then probably Pike and Shot
by JosephM
Thu Oct 22, 2015 2:09 pm
Forum: Order of Battle Series
Topic: Duplicate code message on Steam
Replies: 9
Views: 1196

Re: Duplicate code message on Steam

Sorry if you are not happy about the response time on your helpdesk ticket, but we answer all messages as soon as we can. We work to GMT and have several other customers to reply to and a number of other tasks to do in the office, so we cannot guarantee a reply to a ticket immediately but we will re...
by JosephM
Wed Oct 21, 2015 5:09 pm
Forum: Panzer Corps
Topic: Panzer Corps Patch v1.24
Replies: 65
Views: 16083

Re: Panzer Corps Patch v1.24

Hello All, For those who can, please can you update your iPad to iOS 8 or greater then run the game and see if the issue persists. For those who are running an iPad 1 , unfortunately the new version will not work on your iPad. One thing we are going to do, as the product page needs to be updated, is...
by JosephM
Wed Oct 21, 2015 5:09 pm
Forum: Panzer Corps : Tech Support
Topic: Ipad version Not Working
Replies: 29
Views: 4830

Re: Ipad version Not Working

Hello All, For those who can, please can you update your iPad to iOS 8 or greater then run the game and see if the issue persists. Bubbley, you may be the user on the helpdesk, but unfortunately the new version will not work on your iPad. One thing we are going to do, as the product page needs to be...
by JosephM
Wed Oct 14, 2015 5:00 pm
Forum: Panzer Corps : Tech Support
Topic: Panzer Corps in-app Allied Campaigns Not Working on iPad
Replies: 8
Views: 1478

Re: Panzer Corps in-app Allied Campaigns Not Working on iPad

Hello bcoomer,

How much space do you have free on your device?
by JosephM
Tue Oct 13, 2015 10:55 am
Forum: Panzer Corps : Tech Support
Topic: Panzer Corps in-app Allied Campaigns Not Working on iPad
Replies: 8
Views: 1478

Re: Panzer Corps in-app Allied Campaigns Not Working on iPad

Hello Bcoomer,

I'm sorry you are having problems with your game. Please can you uninstall the game, then please press and hold the Home and Hold buttons until the Apple logo appears. Then allow your device to reboot, then please reinstall the app and see if you can then access the content

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