Changed mail

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Edward75
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 82
Joined: Mon Mar 22, 2010 9:50 pm

Changed mail

Post by Edward75 » Thu Mar 28, 2019 11:32 am

I have a problem. I changed my mail in User Control Panel on forum. But I don't receive notifications. They still come only to old mail. I wrote to tech support, but no one answers.
Help me please!

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15268
Joined: Thu Jun 12, 2014 6:44 pm

Re: Changed mail

Post by zakblood » Thu Mar 28, 2019 11:52 am

support is the only place who have access, try and do it again, and make sure it doesn't go into your spam folder, good luck

Edward75
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 82
Joined: Mon Mar 22, 2010 9:50 pm

Re: Changed mail

Post by Edward75 » Thu Mar 28, 2019 12:06 pm

I understand. Just wanted to know if anyone else has such a problem?
And why does not respond support. Spam folder check every day.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15268
Joined: Thu Jun 12, 2014 6:44 pm

Re: Changed mail

Post by zakblood » Thu Mar 28, 2019 12:15 pm

no problems found on the search that i can do, so no sorry

pipfromslitherine
Site Admin
Site Admin
Posts: 8889
Joined: Wed Mar 23, 2005 10:35 pm

Re: Changed mail

Post by pipfromslitherine » Thu Mar 28, 2019 5:09 pm

Did you send to support@slitherine.co.uk? They will generally respond within 24 hours. Is it possible that your email provider could be filtering responses before it gets to your spam folder?

Cheers

Pip
follow me on Twitter here

Edward75
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 82
Joined: Mon Mar 22, 2010 9:50 pm

Re: Changed mail

Post by Edward75 » Thu Mar 28, 2019 7:10 pm


pipfromslitherine
Site Admin
Site Admin
Posts: 8889
Joined: Wed Mar 23, 2005 10:35 pm

Re: Changed mail

Post by pipfromslitherine » Thu Mar 28, 2019 8:23 pm

I don't think that is a valid email. Try co.uk and you should get better results.

Cheers

Pip
follow me on Twitter here

Edward75
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 82
Joined: Mon Mar 22, 2010 9:50 pm

Re: Changed mail

Post by Edward75 » Sat Apr 06, 2019 6:41 am

I sent a new letter to support@slitherine.co.uk 8 days ago. No answer.
Maybe my letter gets to them in spam and they don't see?
Help! Somebody write to them, let them pay attention to this topic! Please!

VPaulus
Slitherine
Slitherine
Posts: 7913
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Changed mail

Post by VPaulus » Sun Apr 07, 2019 2:26 pm

We respond on a 24 hours basis. Everytime support receives an email, it will automatically reply notifying the sender that his email was received by our helpdesk system. If you haven't received back our email then it means we haven't received it. Try contacting us from another email address, like Gmail for example.

Edward75
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 82
Joined: Mon Mar 22, 2010 9:50 pm

Re: Changed mail

Post by Edward75 » Mon Apr 08, 2019 9:57 am

Great thanks for Help!
Ok. Try use Gmail.

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