game stops

Moderators: Slitherine Core, Slitherine Core

Post Reply
bruce1944
Sergeant Major - Armoured Train
Sergeant Major - Armoured Train
Posts: 584
Joined: Tue Oct 04, 2011 12:06 am
Location: North East Ohio

game stops

Post by bruce1944 » Tue Apr 14, 2015 1:04 am

Game stops and box indicates exe problem....

VPaulus
Slitherine
Slitherine
Posts: 7879
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: game stops

Post by VPaulus » Tue Apr 14, 2015 9:11 am

Could you please be more specific? Is it in the ,middle of the game? When starting?

bruce1944
Sergeant Major - Armoured Train
Sergeant Major - Armoured Train
Posts: 584
Joined: Tue Oct 04, 2011 12:06 am
Location: North East Ohio

Re: game stops

Post by bruce1944 » Wed Apr 15, 2015 2:56 pm

Mid game. My grand son was playing for a long period, couple of hrs and it shut down twice during that time.

VPaulus
Slitherine
Slitherine
Posts: 7879
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: game stops

Post by VPaulus » Thu Apr 16, 2015 2:19 pm

I'm afraid there isn't much I can suggest, if it's in the middle of the game.
Could you please post a DxDiag report file?

How to get a Directx Dialog file:

1. click on "START" (on Windows 8 Press "Windows Key" + "R" and go to step 3)
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
6. open the text file, copy the contents, and post along with your issue.

bruce1944
Sergeant Major - Armoured Train
Sergeant Major - Armoured Train
Posts: 584
Joined: Tue Oct 04, 2011 12:06 am
Location: North East Ohio

Re: game stops

Post by bruce1944 » Thu Apr 16, 2015 4:17 pm

As soon as it happens again I'll be happy to!

pipfromslitherine
Site Admin
Site Admin
Posts: 8882
Joined: Wed Mar 23, 2005 10:35 pm

Re: game stops

Post by pipfromslitherine » Thu Apr 16, 2015 4:56 pm

The DXDiag doesn't need the game to be running or to have crashed, it provides system information to the support team :)

Cheers

Pip
follow me on Twitter here

Post Reply

Return to “Airstrike : Tech Support”