"wrong key" when installing BA add-ons

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Wernazuma
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 11
Joined: Fri Aug 28, 2015 7:51 pm

"wrong key" when installing BA add-ons

Post by Wernazuma » Fri Jun 15, 2018 2:28 pm

I've set up a new PC, installed BA there and now downloaded my add-ons again. However, when prompted to insert the serial key, I get a message that the key is wrong. I copy-pasted the keys directly from the slitherine page (making sure that there are no copied artifacts like tabs etc), so I don't know what to do.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15446
Joined: Thu Jun 12, 2014 6:44 pm

Re: "wrong key" when installing BA add-ons

Post by zakblood » Fri Jun 15, 2018 2:55 pm

try again and type it in manually, as sometimes a space or something gets added, it happens

and also make sure the right key is used for the right addon, not the base game etc

Wernazuma
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 11
Joined: Fri Aug 28, 2015 7:51 pm

Re: "wrong key" when installing BA add-ons

Post by Wernazuma » Fri Jun 15, 2018 3:26 pm

Nope, still the same. Although, looking closely, all keys of the add-ons are the exact same!

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15446
Joined: Thu Jun 12, 2014 6:44 pm

Re: "wrong key" when installing BA add-ons

Post by zakblood » Fri Jun 15, 2018 3:35 pm

as i don't have that sort of access to your account etc, i'll pass you on to staff support who will be able to help you more, if the serials are wrong etc and you've tried all the manual ones etc, eg there all the same, it won't matter etc,

contact support[at]slitherine.co.uk

and either link them here to this thread, or explain it to them again, and give your account name and what game your talking about also, good luck

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