Purchase everything not working

Tech support for Battle Academy

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TankerOne
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Purchase everything not working

Post by TankerOne » Sun Mar 10, 2019 6:04 am

Hi, the purchase everything button is not working on the IPad, It freezes when I try to purchase the option. Can someone please help?

TankerOne
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Re: Purchase everything not working

Post by TankerOne » Sun Mar 10, 2019 5:43 pm

Quick edit
Where do battle academy's store page go?

JosephM
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Re: Purchase everything not working

Post by JosephM » Mon Mar 11, 2019 10:42 am

Hello TankerOne,

I'm sorry you are having problems with this. Did you purchase any of the individual DLCs separately? Also, have you tried restarting your device and can you otherwise access iTunes without issue on the device and connection?

The store itself is built within the game, but all payments and orders and such are processed via iTunes, so this does not directly connect to us in any way

TankerOne
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Re: Purchase everything not working

Post by TankerOne » Mon Mar 11, 2019 11:58 pm

I have purchased 3 DLCs, those being Operation Sealion, Blizkreg France, and Operation Husky. I have no trouble connecting to ITunes/ App Store. Two factor verification is on the account, but doesn't seem to be a problem

JosephM
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Re: Purchase everything not working

Post by JosephM » Wed Mar 13, 2019 4:42 pm

It may then be that the previous purchases are locking you from purchasing the Mega Pack, so have you tried purchasing the missing 3 DLCs separately and does this work?

Battle Academy should not be working like this, but this may be what is preventing this from working as normal

TankerOne
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Re: Purchase everything not working

Post by TankerOne » Wed Mar 13, 2019 11:47 pm

I just tried purchasing Rommel in Normandy, same thing happens. I am going to see if it is a problem on apples end as battle academy is missing from the Apple Store.

TankerOne
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Re: Purchase everything not working

Post by TankerOne » Mon Mar 18, 2019 2:31 am

I talked with apple and they were no help at all

VPaulus
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Re: Purchase everything not working

Post by VPaulus » Mon Mar 18, 2019 11:31 am

What your iOS version?

TankerOne
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Re: Purchase everything not working

Post by TankerOne » Mon Mar 18, 2019 11:49 pm

I am running on iOS 8.4

TankerOne
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Re: Purchase everything not working

Post by TankerOne » Sun Mar 24, 2019 3:00 am

Any breakthroughs ?

JosephM
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Re: Purchase everything not working

Post by JosephM » Tue Mar 26, 2019 5:54 pm

Sorry for the belated reply on this, but we needed to test these on our older iPads, which also needed to be charged as they have not been used in a long time, so this took longer to check than usual. However as the App is 32-bit, and therefore not compatible with iOS 11 or newer, then as part of removing 32-bit apps from the iTunes store to allow these to be purchased on newer devices, we have also found that this has stopped any in-app purchases from being able to be purchased as well. As a result, unfortunately you can no longer purchase DLC or make in-app purchases on any of our 32-bit games. I'm sorry for this.

TankerOne
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Re: Purchase everything not working

Post by TankerOne » Fri Mar 29, 2019 1:32 am

Aw,I just got a gift card to buy it .

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