Online ordering & support

Having problems with the download service? Need help ordering from the Slitherine shop? Tell us your problems and we'll do what we can to help!

Moderator: Slitherine Core

gsol69
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 3
Joined: Mon Aug 04, 2014 6:34 pm

Re: Online ordering & support

Post by gsol69 » Fri Feb 26, 2016 8:06 pm

I attempted to activate Warhammer 40,000: Armageddon - Vulkan's Wrath using the Steam key created on the Slitherine site after I registered there, but Steam says the key I am entering (copied / pasted from Slitherine site to Steam activation screen) is a duplicate key in use buy another account. Can I get another key from Slitherine to be able to activate my product on Steam? All of my other DLC's actvated on Steam just fine except for Warhammer 40,000: Armageddon - Vulkan's Wrath.
Please advise.

Thank you

zakblood
Most Active User 2017
Most Active User 2017
Posts: 13931
Joined: Thu Jun 12, 2014 6:44 pm

Re: Online ordering & support

Post by zakblood » Fri Feb 26, 2016 8:09 pm

Just contact support[at]slitherine.co.uk with your order details (order reference number or/and email address used when placed the order) and they will provide you with another one, good luck

gsol69
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 3
Joined: Mon Aug 04, 2014 6:34 pm

Re: Online ordering & support

Post by gsol69 » Sun Feb 28, 2016 5:44 pm

Thank you zakblood_slith, will do.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 13931
Joined: Thu Jun 12, 2014 6:44 pm

Re: Online ordering & support

Post by zakblood » Sun Feb 28, 2016 6:00 pm

your welcome, good luck

chanceywild
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 18
Joined: Fri Jan 05, 2018 3:44 pm

Re: Updates for Order of Battle not coming through

Post by chanceywild » Fri Nov 30, 2018 9:59 pm

I just purchased Ensieg. I have all the other scenarios already, but this one say it requires Version 7.1.4, so I have attempted several times to download your latest updates. I even tried downloading a Panzerkreig update. They all attempt to connect and then tell me no information was sent. I can assume that your server might be down?

VPaulus
Slitherine
Slitherine
Posts: 7779
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Online ordering & support

Post by VPaulus » Sat Dec 01, 2018 1:03 am

What's the game's version number you are running?
You can see the version number displayed in the bottom of the game main menu screen.

chanceywild
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 18
Joined: Fri Jan 05, 2018 3:44 pm

Re: Online ordering & support

Post by chanceywild » Sat Dec 01, 2018 2:23 pm

V 6.1.7 (64 Bit)

chanceywild
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 18
Joined: Fri Jan 05, 2018 3:44 pm

Re: Online ordering & support

Post by chanceywild » Sat Dec 01, 2018 2:24 pm

Should I uninstall all my expansion games or scenarios. re-load new version and then start over?

zakblood
Most Active User 2017
Most Active User 2017
Posts: 13931
Joined: Thu Jun 12, 2014 6:44 pm

Re: Online ordering & support

Post by zakblood » Sat Dec 01, 2018 2:36 pm

yes, download the latest version,.

uninstall all and reinstall on the latest version

chanceywild
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 18
Joined: Fri Jan 05, 2018 3:44 pm

Re: Online ordering & support

Post by chanceywild » Mon Dec 03, 2018 10:45 pm

I have uninstalled older version and I have installed V.6.1.7 (64 bit), so what do I do now? Can you send me to the appropriate place to download the new update, which is v.7.1.4 or can v.6.1.7 be updated? or do I have to uninstall v.6.1.7 first, then install v.7.1.4 when you show me where to find it.

The attached screen is where it takes me to conduct these updates, but they will not send the files. It spins for a bit then boots me out.

Thank you.
Attachments
Order of Battle Issues with downloads.jpg
Order of Battle Issues with downloads.jpg (228.04 KiB) Viewed 112 times

VPaulus
Slitherine
Slitherine
Posts: 7779
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Online ordering & support

Post by VPaulus » Mon Dec 03, 2018 11:58 pm

Do the following:

1. Uninstall Order of Battle: WW2 (assuming you've 6.1.7)

2. . Download 7.1.4 setup file from the member's area:
OoBWWII-MultiSetupRelease-v7.1.4.zip

3. Once you have finished downloading the file, please fully unzip the downloaded file "OoBWWII-MultiSetupRelease-v7.1.4.zip" to a folder in your Hard Disk.
After unzipping, you should have two extracted files:
"OoBWWII-MultiSetupRelease-v7.1.4.exe"
"OoBWWII-MultiSetupRelease-v7.1.4.2"

4. Run "OoBWWII-MultiSetupRelease-v7.1.4.exe".

5. When asked to insert the serial number, please click in the drop down menu "Select a New Product to Install... " and select "Order of Battle: Endsieg".
Type your "Order of Battle: Endsieg" serial number.

6. Click in the button "Check Serial".
You should see then the name"Order of Battle: Endsieg" being added to the list of games displayed in the box named "Setup as detected a valid serial number for:".

7. Do the same for all your other expansions.

8. Then click on the "Next” button in order to proceed with the installation of the game and expansions

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