Help! Unable to order on Matrix and Slitherine Site

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SwedishSalazar
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Help! Unable to order on Matrix and Slitherine Site

Post by SwedishSalazar » Sat Oct 10, 2020 2:00 pm

Hi,

It is impossible for me to buy the game on the Matrix site. By visa card nothing happens when I validate the payment : No loading. And by Paypal, I receive the following message:

"Order creation failure due to problematic input.. This item is no longer available for purchase. Please refer to the seller's website for more information..."

Maybe this is a wider site issue?

Thank you !

Grestok
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Re: Help! Unable to order on Matrix and Slitherine Site

Post by Grestok » Sat Oct 10, 2020 5:34 pm

Hi,

Same problem here ! Unable to order on the Matrix website the game Shadow Empire...

zakblood
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Re: Help! Unable to order on Matrix and Slitherine Site

Post by zakblood » Sat Oct 10, 2020 6:43 pm

Please contact support at support[at]slitherine.co.uk

and they will ask more questions to see if something simple is the issue and suggest a work around, sorry for both of your issues

Grestok
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Re: Help! Unable to order on Matrix and Slitherine Site

Post by Grestok » Sat Oct 10, 2020 7:21 pm

Already done around 2 p.m. No answer since....

SwedishSalazar
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Re: Help! Unable to order on Matrix and Slitherine Site

Post by SwedishSalazar » Sat Oct 10, 2020 8:34 pm

Same here, contacted them twice no answer. Don't know if it matters but on "My Page" on the Matrix Store it doesn't say that I have any pending requests even though I have contacted support twice.

Grestok
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Re: Help! Unable to order on Matrix and Slitherine Site

Post by Grestok » Sat Oct 10, 2020 10:22 pm

I just tried again after midnight so on October 11 and everything worked normally, I was able to place my order .... No explanation ..... I will finally be able to play it !

SwedishSalazar
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Re: Help! Unable to order on Matrix and Slitherine Site

Post by SwedishSalazar » Sun Oct 11, 2020 6:50 am

Tired today and it works, also no explanation, no response from the company..

zakblood
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Re: Help! Unable to order on Matrix and Slitherine Site

Post by zakblood » Sun Oct 11, 2020 8:10 am

sorry for your issues but glad now it worked for both of you, hopefully it's something that was maybe being worked on or broken which is now fixed etc

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