Help steam key already used by someone else

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mainsworthy
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
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Joined: Fri Nov 27, 2015 1:10 am

Help steam key already used by someone else

Post by mainsworthy »

Hi I just requested a steam key for battle academy 2, and when I entered it into steam , it said already registered by another account. I did this whitin seconds of requesting the steam key, so the problem is not on my side, the key must of been released to someone before me.

I know mistakes happen, I would like to get a valid steam key though, please help
zakblood
Most Active User 2017
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Re: Help steam key already used by someone else

Post by zakblood »

Please contact support[at]slitherine.co.uk with a copy of the receipt and as much detail as you can, S/N username here and steam etc, thanks, and sorry for your trouble
zakblood
Most Active User 2017
Most Active User 2017
Posts: 16496
Joined: Thu Jun 12, 2014 6:44 pm

Re: Help steam key already used by someone else

Post by zakblood »

update,
We are aware of the problem and we are working with Steam to fix the issue.
Thank for your patience.
VPaulus
Slitherine
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Re: Help steam key already used by someone else

Post by VPaulus »

zakblood_slith wrote:update,
We are aware of the problem and we are working with Steam to fix the issue.
Thank for your patience.
Still you need to contact us at support[at]slitherine.co.uk. :)
Happycat
1st Lieutenant - Grenadier
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Re: Help steam key already used by someone else

Post by Happycat »

is this pblm related to this one? viewtopic.php?f=12&t=69170
Chance favours the prepared mind.
zakblood
Most Active User 2017
Most Active User 2017
Posts: 16496
Joined: Thu Jun 12, 2014 6:44 pm

Re: Help steam key already used by someone else

Post by zakblood »

for a guess no, as you already have a key, but have replied to your's anyway, good luck
Panzerbush
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
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Re: Help steam key already used by someone else

Post by Panzerbush »

I've had 3 Duplicate Product Codes in a row for BA2 Kursk. Hopefully this can be ironed out soon.
Panzerbush
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
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Re: Help steam key already used by someone else

Post by Panzerbush »

Panzerbush wrote:I've had 3 Duplicate Product Codes in a row for BA2 Kursk. Hopefully this can be ironed out soon.
Make that 4 duplicates. Why is this taking so long to resolve?
zakblood
Most Active User 2017
Most Active User 2017
Posts: 16496
Joined: Thu Jun 12, 2014 6:44 pm

Re: Help steam key already used by someone else

Post by zakblood »

have you had one from them since they got back on the 4th from support? if not please try support again and they will fix it for you, sorry for the issues, it's a steam side one not the board
IainMcNeil
Site Admin
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Re: Help steam key already used by someone else

Post by IainMcNeil »

Some of the team keys issued to us by Steam are already in use. We don't know why and neither do they. We have no way of knowing until someone tries to use them.
BornGinger
Corporal - Strongpoint
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Re: Help steam key already used by someone else

Post by BornGinger »

Should I worry about getting games from Slitherine now?

** It seems my truck avatar is gone and I have three soldiers now. What comes next, I wonder?
zakblood
Most Active User 2017
Most Active User 2017
Posts: 16496
Joined: Thu Jun 12, 2014 6:44 pm

Re: Help steam key already used by someone else

Post by zakblood »

no nothing to worry about with serials or purchases etc, only a tiny amount get flagged up as incorrect and always gets sorted in the end

and as for you second question, here's the link

http://www.slitherine.com/forum/viewtop ... 10&t=79557
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