Problem with registering a game serial

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Freyr Oakenshield
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
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Joined: Wed Apr 29, 2015 2:15 pm

Problem with registering a game serial

Post by Freyr Oakenshield » Thu Mar 17, 2016 7:50 am

Hi,

I tried to register my Close Combat: Cross of Iron serials (I've got 2) at Slitherine, but the system doesn't let me - I'm getting "error 108 - lockout." I bought the games at Matrix a few years ago.

I also tried to register my AGEOD Napoleon's Campign serial with a simialr result. Although here I suppose the problem might be that I was trying to register the serial for the first, older Napoleon's Campign, not the recent title. But what about my Close Combat serials?

Best,
fr
https://www.youtube.com/channel/UCwXNI5ii4_WIzfA1Yi0Hp-w
https://twitter.com/Freyr_O

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15446
Joined: Thu Jun 12, 2014 6:44 pm

Re: Problem with registering a game serial

Post by zakblood » Thu Mar 17, 2016 8:11 am

Just contact support[at]slitherine.co.uk with your order details (order reference number or/and email address used when placed the order) and they will provide you with fully support and help you with this issue

Freyr Oakenshield
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 19
Joined: Wed Apr 29, 2015 2:15 pm

Re: Problem with registering a game serial

Post by Freyr Oakenshield » Thu Mar 17, 2016 6:16 pm

I just did.
https://www.youtube.com/channel/UCwXNI5ii4_WIzfA1Yi0Hp-w
https://twitter.com/Freyr_O

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15446
Joined: Thu Jun 12, 2014 6:44 pm

Re: Problem with registering a game serial

Post by zakblood » Thu Mar 17, 2016 6:19 pm

good luck, they will sort you out

VPaulus
Slitherine
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Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Problem with registering a game serial

Post by VPaulus » Thu Mar 17, 2016 11:39 pm

I'm sorry, but not all games bought on Matrix Games store can be registered on a Slitherine account.
That includes the older Close Combat games like, Cross of Iron.
However you shouldn't have a problem with registering the Napoleon's Campaign serial number. Anyway, I have just registered it.

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