Cannot manually download from Members Area

Having problems with the download service? Need help ordering from the Slitherine shop? Tell us your problems and we'll do what we can to help!

Moderator: Slitherine Core

Post Reply
jomni
Sengoku Jidai
Sengoku Jidai
Posts: 1378
Joined: Thu Dec 03, 2009 1:20 am

Cannot manually download from Members Area

Post by jomni » Sat Jan 20, 2018 10:58 pm

Issue 1: When using Chrome, the login page of the Members Area flickers so I cannot input anything in the input boxes. It works in IE and Edge.
Issue 2: When downloading stuff (in IE and Edge) it just loads but does not download. I already turned off pop-up blocker and still the same.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15420
Joined: Thu Jun 12, 2014 6:44 pm

Re: Cannot manually download from Members Area

Post by zakblood » Sun Jan 21, 2018 6:41 am

works fine for me, and i use chrome version Version 63.0.3239.132 (Official Build) (64-bit) which is with windows 10

so check the firewall and popup blocker and or AV program log files and see if any of them are stopping it

again i use the default windows defender and firewall on the net pc and use chromes ABP for a pop up blocker etc, and downloads from the members area work fine here so can't reproduce, but will pass on all the same.

depending on what AV program you use, 9 out of 10 times it's that or the firewall blocking the login script or download

jomni
Sengoku Jidai
Sengoku Jidai
Posts: 1378
Joined: Thu Dec 03, 2009 1:20 am

Re: Cannot manually download from Members Area

Post by jomni » Sun Jan 21, 2018 11:40 am

I finally know why. It's my VPN extension. Even if I don't turn on the VPN, the mere presence of an extension messes up the Members page ("I'm not a robot" captcha goes crazy).
It also prevents downloads.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15420
Joined: Thu Jun 12, 2014 6:44 pm

Re: Cannot manually download from Members Area

Post by zakblood » Sun Jan 21, 2018 12:35 pm

yes seen it before, it's another background process that is hardly noticed until it stops something like this, glad your sorted and at least figured out with the issue with on your own

jomni
Sengoku Jidai
Sengoku Jidai
Posts: 1378
Joined: Thu Dec 03, 2009 1:20 am

Re: Cannot manually download from Members Area

Post by jomni » Tue Jan 23, 2018 10:00 am

VPN chrome extension disabled now (not just turned off) unless I really need it.

Kevin08
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 4
Joined: Mon May 07, 2018 7:03 am

Re: Cannot manually download from Members Area

Post by Kevin08 » Mon May 07, 2018 7:35 am

I'm having the same issue guys. I think my issue is with popup blocker.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15420
Joined: Thu Jun 12, 2014 6:44 pm

Re: Cannot manually download from Members Area

Post by zakblood » Mon May 07, 2018 8:23 am

i use one built into chrome and then use ABP pro, which also lets me see what's blocked and add it to a safe list, then nothing is stopped for what i need to view, so again errors on users end and not sites, so not alot site can do to alter that i'm sorry to say, users issue again.

sometimes either AV or pop up blockers do interfere with the downloads process, so either a rule needs adding to the program on the users side or disabling when downloading from the members section,...

SirGarnet
Brigadier-General - Elite Grenadier
Brigadier-General - Elite Grenadier
Posts: 2184
Joined: Fri Apr 18, 2008 10:13 am

Re: Cannot manually download from Members Area

Post by SirGarnet » Sat Jun 08, 2019 1:48 pm

I have a devil of a time trying to locate the FOG2 support thread I posted in after the new site business broke the game startup so I turn here as my problem is not having the means to follow the procedure recommended.

The solution listed below is forestalled by my not having anything downloadable as stated.
My opposing players will probably think I abandoned their games for no reason.


The Members area is the "members" link that goes to my games and registration information. Where would I find the installer? I see some few games have "downloads" but not FOG2.

When I click on the FOG 2 it wants a serial entered rather than providing it. No indication on this page of an installer or where it might be found. It appears I may also need my codes again. So no path forward on re-installation without these missing items.
3. Install the game
4. When asked to insert the serial number, please click in the drop down menu "Select a New Product to Install... " and select "Field of Glory II".
Type your "Field of Glory"serial number.
5. Click in the button "Check Serial".
You should see then the name "Field of Glory" being added to the list of games displayed in the box named "Setup as detected a valid serial number for:
6. Do the same in step 4 and 5 for unlocking all your other DLCs. Sorry for the typos, I should have slept last night but for this

VPaulus
Slitherine
Slitherine
Posts: 7980
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Cannot manually download from Members Area

Post by VPaulus » Mon Jun 10, 2019 9:30 am

I've registered the serial number of the base game in your account.
Check the link below for on how to download from the Member's Area:
http://www.matrixgames.com/forums/tm.asp?m=4290024

Post Reply

Return to “Online Ordering & Support”