Technical Support - Start here

Moderator: Slitherine Core

Post Reply
IainMcNeil
Site Admin
Site Admin
Posts: 13434
Joined: Fri Apr 01, 2005 10:19 am

Technical Support - Start here

Post by IainMcNeil » Thu Dec 09, 2010 9:51 am

If you have problems downloading or ordering your game please post here or mail info@slitherine.co.uk with your order details.

For any technical issues with the installer or the game, please visit the Matrix forums, where the development team will be able to help http://www.matrixgames.com/forums/tt.asp?forumid=695

cuco
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 2
Joined: Fri Jan 15, 2010 10:24 am

Post by cuco » Tue Dec 28, 2010 4:46 pm

Hello

I have just purchased War in the East ORDER REFERENCE # 40922797 from 12/28/2010 04:07 War in the East (729942) - Full Version (2910026)

However, after doing the transaction through PayPal, and when I was in the product download page, I clicked the "click here to download" button and it gave me an error saying that I don´t have access to the page. I tried several times and it happened the same over and over. Later, when I received the order information e-mail from Plimus, there was an URL to download the game. After clicking that link, it appeared a page saying that:

"This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.Please contact the manufacturer of the product for support"

I have already paid 70 euros but couldn´t download anything.

Please, could you fix this so I can download the game?

Thanks in advanced

1jasonoz
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Fri May 28, 2010 3:50 pm

Post by 1jasonoz » Wed Dec 29, 2010 12:30 am

I am having the same issues as the poster about in regards to a game i just bought.

Purchased the game through slitherine, paid for it, transaction details sent from Plism (slitherine order processing website) with URL download link for the game I'd just purchased. Clicked on link, was unable to actually download game until login details supplied via Plism. Not possible to login via Plism link. Am now unable to receive the game which I've paid for as there have been too many attempts to access the download link. I'm now locked out from downloading the game at all.

I was using Explorer 8 when attempting to download, then changed to Mozilla as per this sites instructions and was told that there is an error, and has been to many download attempts and that i had to contact the manufacturer of the game. This now occurs on both Explorer 8 & Mozilla no matter what i try.

Jason

pipfromslitherine
Site Admin
Site Admin
Posts: 8771
Joined: Wed Mar 23, 2005 10:35 pm

Post by pipfromslitherine » Wed Dec 29, 2010 6:03 pm

We've looked into this, and Plimus should have sent an email with an updated download link to anyone effected by what appears to have been a transient issue. Please let us know if you don't recieve your email.

Cheers

Pip

1jasonoz
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Fri May 28, 2010 3:50 pm

Post by 1jasonoz » Wed Dec 29, 2010 10:55 pm

Any idea when Plism is going to send out the new download links so i can download the game i have bought?

pipfromslitherine
Site Admin
Site Admin
Posts: 8771
Joined: Wed Mar 23, 2005 10:35 pm

Post by pipfromslitherine » Thu Dec 30, 2010 4:32 am

They should already have sent them. If you haven't gotten them we will chase them again.

Cheers

Pip

1jasonoz
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Fri May 28, 2010 3:50 pm

Post by 1jasonoz » Thu Dec 30, 2010 5:24 am

Thanks, as yet i have not received anything from anyone about the game i bought!

cuco
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 2
Joined: Fri Jan 15, 2010 10:24 am

Post by cuco » Thu Dec 30, 2010 2:49 pm

Received the message with the new link. Downloaded the game, intalled and playing without any problem. Thanks a lot for your support

Merrry xmas and kind regards from a satisified customer

IainMcNeil
Site Admin
Site Admin
Posts: 13434
Joined: Fri Apr 01, 2005 10:19 am

Post by IainMcNeil » Wed Jan 05, 2011 2:19 pm

This should have been resolved for everyone some time ago. If anyone still has an issue please post a new thread and we'll sort you out ASAP.

STEF78
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 12
Joined: Tue Oct 30, 2012 2:45 pm

Re: Technical Support - Start here

Post by STEF78 » Sat Jan 19, 2013 8:24 pm

Hello

Unable to load my game GG War in the East vs Vorsteher (error 99).

Thanks
Stéphane

Bomazz
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 11
Joined: Wed May 18, 2011 3:03 am

Re: Technical Support - Start here

Post by Bomazz » Sat Apr 06, 2013 10:04 pm

Hello I have posted a problem I am having with a server game I am playing with Timmytab. I explained in other thread that I upload game and it is corrupted I get a blank empty war zone on turn 0 while the turn I was supposed to receive was my german turn 9 or 10 cant remember now. After loading the turn it comes up as soviet turn 0 empty no counters ....

Thanks for your attention.

ColOlrik
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 8
Joined: Mon Dec 17, 2012 10:33 am

Re: Technical Support - Start here

Post by ColOlrik » Sun Feb 12, 2017 2:12 pm

PBEM NOTIFICATION...

Hello, no technical problem for me, just three disconnections today because of bad weather in recent days. A lot of wind on the area resulting in internet clippings, that's what forced me to download three times the same lap. I stop my turn today to no longer encounter this kind of problem, I would resume when the Internet will become stable again. I am sorry for the inconvenience and wish you a pleasant day.

Post Reply

Return to “Gary Grigsby's War in the East : Tech Support”