Vargas78 wrote:My slitherine account was first registered around 3rd December 2014 i think it might have just missed the initiative by a week or two, so does that mean i'll receive the email around December 2016?
Defcon4 wrote:I've been registered with Matrix Games since October 2004. Since that time, I've purchased 44 games from the Matrix Store and I've never received an email concerning Anniversary Coupons. I looked under the "Manage Your Account" section and it correctly reflects how long I've been a member. When I click on the link to view my anniversary coupons, however, it states the following:
No anniversary coupons were granted to this user.
I then tried to follow the instructions in your email under the heading, 'I Didn't Get a Coupon!'. When I clicked on the link to Request a New Email, however, I received the followed message:
Sorry, but you do not qualify right now for a new Anniversary Coupon, you will have to wait for your next anniversary.
Triarius wrote:Hi Slitherene,
Thanks very much for this initiative - it is appreciated.
Having followed this thread I thought I would be due for a coupon on the anniversary of my registration with Matrix 12th April 2006 as on my unified account.
Have I mistaken this as my account shows this date and my merged accounts show the correct number of games that I have registered since February 2009?
I am certainly not aware of having opted out and would not
Thanks for your time
Ian MacNeil wrote:You can login to check your coupon info and your date - see above
JoeMiller wrote:Hello Happycat,
As stated in the first message the date is usually the Matrix account registration date. You can check the date by logging into the Samelogin site.
JoeMiller wrote:Only games registered to the account count, so as not all games on Steam can be registered then these such games will not count.
JoeMiller wrote:Most users are not having issues with the coupons, so if you are having issues, please contact Support, as we cannot advise on your individual account on the forums.
Durin1978 wrote:I donÂ´t know if anybody from the support looked into my account and manually send me my coupon, or if you just get the coupon on the DAY AFTER?!?
I registered on the 25th of April, and got the coupon on the 26th. Perhaps this information may help some people. I am happy now after I got mine.
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