Problem Loading Rules Into eReader

Forum for technical support for the digital reader version of Field of Glory.

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Slithering
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Problem Loading Rules Into eReader

Post by Slithering » Thu Jun 13, 2013 3:41 am

I am trying to load the rules book into my eReader, but it glitches out on file 12 of 37. It is now in a permanent loop where it tries to load file 12, fails and then tries again.

I have tried uninstalling my antivirus software and disabling my firewall to no effect. Even uninstalling the eReader does not seem to work - when you re-install it starts off at the same place again.

I am using a Dell Dimension PC running current version of Windows 7 with MSSE.

IainMcNeil
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Re: Problem Loading Rules Into eReader

Post by IainMcNeil » Tue Jun 18, 2013 8:47 am

Sorry you are having problems. Do you mean the PC application of the reader bought from our store?

Slithering
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Re: Problem Loading Rules Into eReader

Post by Slithering » Wed Jun 19, 2013 2:49 pm

The problem is with the eReader. It will not complete loading the rules book, but becomes hung up on file 12 of 37.

Incidentally, this is a genuine copy of the eRules purchased from the Slitherine web store.

IainMcNeil
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Re: Problem Loading Rules Into eReader

Post by IainMcNeil » Mon Jun 24, 2013 4:20 pm

I passed this on to the dev team and they said they were contacting you so is this all sorted now?

Slithering
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Re: Problem Loading Rules Into eReader

Post by Slithering » Thu Jun 27, 2013 9:08 am

All sorted out now. :D :D :D

In case anyone experiences this, it will apparently need the new version (dunno which version number :( ) of the reader to fix.

doliphant
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Re: Problem Loading Rules Into eReader

Post by doliphant » Tue Jul 16, 2013 1:47 pm

I am experiencing exactly the same problem. Same file number as well, file 12 of 37. The PC ereader I'm using is v2.0.3. Is there a later one and if so where can it be downloaded from.

Thanks
Daniel

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