Game boots up, freezes within 5 minutes.

[lightwarrior1111]

I've had multiple freezes and 62 minutes of trying to get this to work. I can't get a refund on steam anymore. So I am stuck with it.

Is this normal? Everything else on my PC runs fine other than this game. Sending output_log.txt, idk if this is the file I need to send.

What happens is this, I start the game, everything boots up fine. When I load a campaign, or do anything with the interface. Within 5 minutes, the entire game freezes. It seems as if it is running, although, the video is completely frozen. I can force close the program through task manager and load other games up just fine. Its only this game that does it, which really boggles my mind. I see it loads DX9 so idk if that is conflicting with my card? It shouldn't, I can run other 3d accelerated games at DX9 and DX11 without crashing.

Some help would be appreciated, I payed for this when it first came out and it worked fine. Uninstalled it because it was so buggy at launch. Tried to install it again and now this is happening. Will I ever be able to play this game?

EDIT
https: ... //cloudsuzy ..... com /37eeff323989b738

Link is for output_log.txt, I dont think the forums allowed me to upload that file. And its not letting me write urls. So ya...

[Nacho84]

Hello lightwarrior,

Not sure what might be happening, we haven't seen such reports from other players. I'll point customer support to this thread so that they can help you out.

Cheers,

[JosephM]

Hello Lightwarrior,

That it strange, but unlikely to be related to the card. Issues like these are more likely to be related to AV or other program interference. Have you tried temporarily disabling your anti-virus/anti-malware software, in case these are interfering?

Also if that fails to help, on your computer is the game installed to C:\Program Files(x86)? If so, please try the following. Uninstall the game and install the game in a different Steam folder than C:\Program Files (x86) (for example C:\Games).
You can follow the instructions below on how to Install Games in different locations:
http://www.mameau.com/add-existing-stea ... y-folders/
https://support.steampowered.com/kb_art ... -tdlc-0426