Can't Download Upgrade

Moderators: Nacho84, N_Molson

Post Reply
davanden
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 4
Joined: Sat Feb 13, 2016 8:18 pm

Can't Download Upgrade

Post by davanden » Sun May 01, 2016 1:31 am

When I try to upgrade Buzz Aldrin's Space Program Manager, The download goes to the end and then fails. I get a message saying "An error occured when downloading information from the server." See attached screenshot.
baspm download error.PNG
screenshot of download error message
baspm download error.PNG (32.81 KiB) Viewed 4215 times

How do I fix this?

--Dav

Nacho84
SPM Moderator
SPM Moderator
Posts: 1382
Joined: Thu Feb 07, 2013 6:32 pm
Location: Brighton, UK

Re: Can't Download Upgrade

Post by Nacho84 » Sun May 01, 2016 12:42 pm

Hello davanden,

Sorry to hear you're having issues. Do you have a firewall or antivirus installed? Also, are you experiencing problems with other Slitherine games as well?

Cheers,
Ignacio Liverotti
Lead Developer of Buzz Aldrin's Space Program Manager

Polar Motion
Twitter

davanden
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 4
Joined: Sat Feb 13, 2016 8:18 pm

Re: Can't Download Upgrade

Post by davanden » Sun May 01, 2016 3:21 pm

Yes, I do have both firewall and antivirus. I can't tell if it happens with other Slitherine games, as when I try to update them, they say they are already up to date.

--Dav

Nacho84
SPM Moderator
SPM Moderator
Posts: 1382
Joined: Thu Feb 07, 2013 6:32 pm
Location: Brighton, UK

Re: Can't Download Upgrade

Post by Nacho84 » Sun May 01, 2016 5:15 pm

Hello davanden,

Let me redirect Customer Support to this thread so that they can help you out.

Cheers,
Ignacio Liverotti
Lead Developer of Buzz Aldrin's Space Program Manager

Polar Motion
Twitter

VPaulus
Slitherine
Slitherine
Posts: 8026
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Can't Download Upgrade

Post by VPaulus » Mon May 02, 2016 10:11 am

Download it manually from the linK below:
http://ftp.us.matrixgames.com/pub/BuzzA ... p-v165.zip
Once you have downloaded the file please unzip it. Run the extracted file to update the game.

Imperator
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 13
Joined: Sat Oct 27, 2007 4:44 pm

Re: Can't Download Upgrade

Post by Imperator » Sat Jan 07, 2017 8:08 pm

I too am getting the very same error
Regards

VPaulus
Slitherine
Slitherine
Posts: 8026
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Can't Download Upgrade

Post by VPaulus » Sun Jan 08, 2017 11:54 am

Imperator wrote:I too am getting the very same error
Regards
Check the anti-virus and firewall, otherwise download it manually from the link below:
http://ftp.us.matrixgames.com/pub/BuzzA ... -v1625.zip

peyre
Lance Corporal - SdKfz 222
Lance Corporal - SdKfz 222
Posts: 26
Joined: Wed Nov 13, 2013 4:35 am
Location: Sacramento, CA
Contact:

Re: Can't Download Upgrade

Post by peyre » Thu May 25, 2017 6:47 pm

FYI, the most recent patch can always be downloaded from: ftp://ftp.matrixgames.com/pub/BuzzAldri ... amManager/

Post Reply

Return to “Buzz Aldrin's Space Program Manager : Tech Support”