Updater: Help and How-To's.

Tech support for Battle Academy 2

Moderators: Slitherine Core, BA Moderators

Post Reply
Surtur
Site Admin
Site Admin
Posts: 653
Joined: Thu Oct 16, 2008 8:38 am

Updater: Help and How-To's.

Post by Surtur »

If you are having any trouble using the automatic update process, then you should ensure that the UPDATER.EXE in your install directory (usually C:\Program Files\Slitherine\Battlefield Academy) has been allowed to access the internet by whatever firewall or security application you are running. This might be Windows Firewall, Zone Alarm, McAffee, AVG, or another security suite.

Once the updater can connect to the internet, the update process is entirely automated. The updater will only download the updates required by your current installation.

Note - if the main game EXE (BA.EXE) cannot access the internet, then you will not be informed when updates and new content becomes available, so ensure that this EXE is also given access through your firewall.

If you are not able to fix an issue with the updater, or any aspect of the game, please post in our Tech Support forum.
xerxes42
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 2
Joined: Fri Dec 30, 2011 11:45 am

Re: Updater: Help and How-To's.

Post by xerxes42 »

Hi,

Despite adding exceptions for ba2.exe and updater.exe to Windows 7 firewall I still get a problem when I try and check for updates, it says 'Trying to get handle......' then, after a few seconds says it cannot contact the update server.

Any ideas/suggestions?
terrys
Panzer Corps Team
Panzer Corps Team
Posts: 4226
Joined: Thu Mar 16, 2006 11:53 am

Re: Updater: Help and How-To's.

Post by terrys »

when I try and check for updates, it says 'Trying to get handle......' then, after a few seconds says it cannot contact the update server.
I'm getting the same problem. I've checked the firewall logs and there's nothing being blocked so any help would be appreciated.
Post Reply

Return to “Tech Support”