Tickets

Moderators: rbodleyscott, Slitherine Core, Gothic Labs

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awesum4
Master Sergeant - U-boat
Master Sergeant - U-boat
Posts: 505
Joined: Tue Mar 10, 2009 2:22 am

Tickets

Post by awesum4 » Wed May 29, 2019 5:43 am

I have problems logging in to multiplayer games (it wont run). I have ended up buying a new computer and a new version of the game. But I still cant run it as it wont let me download the latest upgrade.
So I have contacted slitherine support and have received an automated reply saying a new ticket has been raised, and a choice of 3 buttons to press, with no explanation of what the 3 buttons do.

What does the new ticket mean? Someone will contact me soon, or someone will contact if I press the right button?

Which is the right button to press if I want someone to help me?

rbodleyscott
Field of Glory 2
Field of Glory 2
Posts: 21971
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Re: Tickets

Post by rbodleyscott » Wed May 29, 2019 8:44 am

Unless the system has changed, they normally contact you automatically. Having said that, my last response from them did not include any buttons, so perhaps the system has changed.

I will try to find out.
Richard Bodley Scott

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awesum4
Master Sergeant - U-boat
Master Sergeant - U-boat
Posts: 505
Joined: Tue Mar 10, 2009 2:22 am

Re: Tickets

Post by awesum4 » Wed May 29, 2019 3:13 pm

They have contacted me now Richard. Gave me a good explanation of what's going on, and possible solutions. Hopefully I can resolve the problem tomorrow.

I am still curious as to the buttons, I didnt press any of them.

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