Serial Number Issues

Tech support for Commander Europe at War. Requires forum registration.

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Zovs
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 41
Joined: Thu Dec 09, 2010 12:08 am

Serial Number Issues

Post by Zovs » Sat May 25, 2019 9:29 pm

I purchased this way back when it first came out and installed it and played it.

Now I am trying to reinstall it and I am having issues.

I have Commander - Europe at War Gold and while trying to installed it is states that I have an Invalid Serial Number.

I re-downloaded the exe from Matrix and used the serial number on my games page.
?

zakblood
Most Active User 2017
Most Active User 2017
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Re: Serial Number Issues

Post by zakblood » Sun May 26, 2019 5:10 am

did you copy paste or type it in manually?

Zovs
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 41
Joined: Thu Dec 09, 2010 12:08 am

Re: Serial Number Issues

Post by Zovs » Sun May 26, 2019 10:53 am

Copied & pasted with no spaces.

Zovs
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 41
Joined: Thu Dec 09, 2010 12:08 am

Re: Serial Number Issues

Post by Zovs » Sun May 26, 2019 10:56 am

I have copied & pasted the serial numbers for all other games with no issues, I.e., WITE/WITW, SC3, TOAW III, TOAW IV, Panzer Corps, SPWAW, etc.

Zovs
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 41
Joined: Thu Dec 09, 2010 12:08 am

Re: Serial Number Issues

Post by Zovs » Sun May 26, 2019 11:09 am

Oh, I have the Matrix Edition if that matters. I posted there a while back but that thread is dead.

I am starting to wonder if CEAW is abandoned and no longer supported or in use, pity.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15451
Joined: Thu Jun 12, 2014 6:44 pm

Re: Serial Number Issues

Post by zakblood » Sun May 26, 2019 3:23 pm

ok, as both sides have the same version, have you tried this sites download and core version with it's latest update?
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as this sites version has both the main core exe and update, where as Matrix one doesn't

if then it still doesn't work, send a email over to support and they will sort it for you

To file a Helpdesk Ticket please send an email to support@slitherine.co.uk

Zovs
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 41
Joined: Thu Dec 09, 2010 12:08 am

Re: Serial Number Issues

Post by Zovs » Sun May 26, 2019 5:21 pm

Thanks Zakblood I’ll give that a try after the Holidays!

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15451
Joined: Thu Jun 12, 2014 6:44 pm

Re: Serial Number Issues

Post by zakblood » Sun May 26, 2019 5:55 pm

no worries, good luck and let me know how it goes either way

Zovs
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 41
Joined: Thu Dec 09, 2010 12:08 am

Re: Serial Number Issues

Post by Zovs » Mon May 27, 2019 10:35 am

Zakblood,

I downloaded the 4.0 version from Slitherline and used my Matrix serial number and it installed!

Odd that my older Matrix ones (and the ones that are available from Matrix fail to install. By that I mean what is on my Matrix My Game/Serial # page.

http://www.slitherine.com/products/344/downloads/

Was the link I used to download CEAW 4.0.

Thanks for pointing me to that.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15451
Joined: Thu Jun 12, 2014 6:44 pm

Re: Serial Number Issues

Post by zakblood » Mon May 27, 2019 11:02 am

no worries, glad it worked, and will pass it on

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