Big disappointment!

A place to discuss Desert Fox from Shenandoah Studio.
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Jaresh
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Big disappointment!

Post by Jaresh » Sat Oct 18, 2014 4:03 pm

This series is a big disappointment!

I have just recorded -33vp simply in one go because our troops have ran out of supply. All my units out of supply have disappeared. There were out of supply because of one lone German infantry that just managed to break my supply line the round before. That German unit was not even supplied itself.
Note that the German un supplied units have not disappeared.

This is just crazy. And so frustrating.

You spend hours playing and this sort of magic happens!

The previous games were much better.

I wish more play testing had been done. This is cheap built. Also, almost impossible to sin as a German unless you stay put in the corner waiting to score 1 vp per turn.

Really unhappy.

DaShox
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Re: Big disappointment!

Post by DaShox » Sat Oct 18, 2014 6:33 pm

Nobody listening. Since they have been bought out nothing is going on including critical bug fixes. It is unfortunate as this whole series seemed to have so much promise.

Redwing6891
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Re: Big disappointment!

Post by Redwing6891 » Mon Oct 20, 2014 2:25 pm

I am concerned too about the lack of (forum) activity. Mergers / acquisitions can be very disruptive. Fingers crossed, the developers will be back - eventually.

Evzone
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Re: Big disappointment!

Post by Evzone » Tue Oct 21, 2014 8:54 pm

Got to say that I'm not really enjoying this game, however I will perceivier and hopefully it will grow on me.

VPaulus
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Re: Big disappointment!

Post by VPaulus » Wed Oct 22, 2014 2:24 pm

Sorry if we do not seem active. Hopefully you can understand that there is a bit of a transitional period involved, which is causing some disruption. We are keeping an eye on the forums, but unfortunately we are still getting up to speed with the games. We hope to have some news for you shortly about what happens next.

sa_gibson
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Re: Big disappointment!

Post by sa_gibson » Fri Oct 24, 2014 1:30 pm

Of all the things you could be doing, silence is the worst. No information on the web site since the original announcement, and silence in your fan forum. It's a fan-base killer.

kaliyama
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Re: Big disappointment!

Post by kaliyama » Mon Oct 27, 2014 4:14 am

Agree. This is so disappointing. I just happily devoured the first two games and smack into a series of crashes. Bug fixes take time, but the lack of communication is a bad bad sign for me. It suggests that either slitherine is not handling your needs properly, or there is personnel disruption. I'm also worried the devs with equity are going to cash out going to cash out and push the coding to cheap polish people or whatever which is what I suspect slitherine does. We have already seen that with the history entries, which were either written by an ESL speaker, or got no editorial review.

For me it means that I'm not going to buy a Slitherine/TSS product day one. If we are now beta testers who pay for the privilege, I'll let someone else do that heavy lifting. You need to earn people's trust back and it will take TSS providing adequate support to the next 2-3 launches.

VPaulus
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Re: Big disappointment!

Post by VPaulus » Thu Oct 30, 2014 11:24 am

Hello All,

We are sorry that we have not been as active as we would like on the forums, but we are checking them regularly and are responding to support emails as normal. As you can imagine it is quite a major task to integrate all the systems from one company in to another. Some have direct comparisons and others don’t exist and so new system or changes to system are having to be made. There is a lot to get our heads around as there are a number of games in development and lots of processes to understand.

However I will just address the concerns for those who are not aware of our release process and testing procedures. Our testing is thorough: first involving the pre-alpha and alpha testing, which is the testing done by the team; before it is released as a closed beta, which is to say we use known members of the community who provide good feedback where we then check as a more general test. Then there is a larger beta, which is still closed but can involve anything from 100 to a few thousand testers. A lot depends on the format as on iOS until recently it wasn’t possible to distribute more than 100 beta copies. It has since increase to 1000 which is great news.

As a company, part of our philosophy is that when you buy a game from us, you own the game and we support the game for as long as feasible (which in some cases can be 10 years+). So if there are post-release issues then we constantly work to resolve these, and then also we provide compatibility with new OS releases where possible. Our fan base is very loyal because they know we support them. We absolutely do plan to support all Shenandoah releases but it will just take a bit of time to get up to speed on what needs to be done so we can allocate the resources accordingly. We are making some good progress here but it is a long job. One of the key decisions we have already taken is to move the games to a cross platform system. The Crisis in Command series was developed specifically for iOS and the architecture does not allow other platforms, making the code a bit of a dead end. We’ve started the process of re-writing that architecture to allow the games to release on other platforms, which will ensure a long and healthy life for all platforms. As part of this process we are also getting up to speed and assessing what needs to be done on the old code base to support existing customers. We know that the time it will take to redevelop the multi format game is likely to be too long to wait for patching the existing versions so we’re assessing what needs to be done to the old engine to keep that going while you wait for the updated multiplatform version.

It must appear from the outside that very little is happening but we can assure you there is a full team beavering away behind the scenes to work out how best to move everything forwards and ensure you continue to enjoy these great games for many years to come. The community is the heart of Shenandoah and we really appreciate your patience and loyalty will do everything we can to reward it.

Thanks again!
The Shenandoah & Slitherine Teams

sa_gibson
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Re: Big disappointment!

Post by sa_gibson » Thu Oct 30, 2014 4:55 pm

One of the key decisions we have already taken is to move the games to a cross platform system. The Crisis in Command series was developed specifically for iOS and the architecture does not allow other platforms, making the code a bit of a dead end. We’ve started the process of re-writing that architecture to allow the games to release on other platforms, which will ensure a long and healthy life for all platforms.
Wow. Hard to take that as good news. That's a big turnaround from Shenandoah's clearly articulated strategy up to now (what changed?), and I imagine the practical effect is that current iOS customers will continue to wait while the GC integration just gets worse. I've more or less stopped playing DF because about half the games get stuck after I've invested many hours of playing time. It's killed our CIC league on QT3. Discouraging.

Radix_
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Re: Big disappointment!

Post by Radix_ » Sat Nov 08, 2014 9:39 pm

That's what happens when passion is quenched by dollar signs.

Good to hear vpaulus, but yet actions speak louder than words... I've just "won" two DF games because the other player got stuck. Some games that go bad I have recently started to hope the other player gets stuck... I am finishing my current games, but have lost the courage to start a new game because it may be so dissapointing when it gets stuck.

fil512
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Re: Big disappointment!

Post by fil512 » Mon Nov 10, 2014 2:14 pm

Replatforming Great. That will take at least a year. Please for the love of God just fix the damn GC integration and ios8 compatibility issues. Fixing those two things should not require four months of "comprehensive testing." Patch already!

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