Burma Road

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Brenmusik
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Burma Road

Post by Brenmusik » Thu Aug 17, 2017 2:48 pm

Had this message during installing
Burma 1.jpg
Burma 1.jpg (7.84 KiB) Viewed 2156 times
followed by
Burma 2.jpg
Burma 2.jpg (28.68 KiB) Viewed 2156 times
Needless to say the Burma start is grey and I'm asked to purchase it - again :roll:
Any ideas?

Tamas
Slitherine
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Re: Burma Road

Post by Tamas » Thu Aug 17, 2017 3:00 pm

Hi,

Were you a beta tester of the original game by any chance? This is an error we only encountered when the installer "collided" with a still installed version of the old pre-1.0 beta.

We are still investigating the exact cause, however, you can solve it by uninstalling the game, and re-installing it. For added certainty, I would also suggest that after you uninstall the game, you got Documents\My Games, and rename any Order of Battle folder you might find there (this will rebuild the folder).

I hope this helps, and we are sorry for the inconvenience.

Footefanatic
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Re: Burma Road

Post by Footefanatic » Thu Aug 17, 2017 3:02 pm

I encountered this problem as well and raised a ticket to the tech team. I am not a beta tester.

HybridSpyda
Slitherine
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Re: Burma Road

Post by HybridSpyda » Thu Aug 17, 2017 3:04 pm

Brenmusik wrote:Had this message during installing
Burma 1.jpg
followed by
Burma 2.jpg
Needless to say the Burma start is grey and I'm asked to purchase it - again :roll:
Any ideas?
Hi Brenmusik,

If you navigate to the following folder (Windows 10 example):
C:\Users\%Username%\Documents\My Games\Order of Battle - WW2\Settings\

You will see a "serials.dat" file, please rename this file to "serials.dat.BAK" and then rerun Order of Battle: World War II.
Hopefully you should see that the campaign is correctly picked up and available to launch, let us know if this is not the case.

Happy Gaming!
Matthew Ravenwood

Production & QA Manager

Image Image

Footefanatic
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Re: Burma Road

Post by Footefanatic » Thu Aug 17, 2017 3:10 pm

Hi HybridSpyda

Did not worked for me, please advise.

Brenmusik
Major - Jagdpanther
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Location: Albion

Re: Burma Road

Post by Brenmusik » Thu Aug 17, 2017 3:19 pm

Tamas wrote:Hi,

Were you a beta tester of the original game by any chance? This is an error we only encountered when the installer "collided" with a still installed version of the old pre-1.0 beta.
Yes I was, I'll Follow your instructions and see what happens.

Couple of things though, I don't think the original game was tested on this machine. I've just run the update followed by Burma Road on a different machine,
without the error message but with the same "grey out".

WarHomer
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Re: Burma Road

Post by WarHomer » Thu Aug 17, 2017 3:22 pm

Same problem here.

Not beta tester.

HybridSpyda´s advice didn´t work.

Really do hope that we dont have to reinstall as this is quite a lenghty proces...

adherbal
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Re: Burma Road

Post by adherbal » Thu Aug 17, 2017 3:27 pm

I'm pretty sure the problem lays in the 2.54mb DLC "installer" so in the worst case you'll have to redownload that (once we've managed to find & solve the issue).

I have the problem myself but we assumed it was something rare related to very old beta installations. Apparently not :(
Image

Tamas
Slitherine
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Re: Burma Road

Post by Tamas » Thu Aug 17, 2017 3:30 pm

We are looking into this guys, thanks for the reports.

Is Order of Battle installed for you in a non-default location? Meaning, outside of "C:\Program Files (x86)\Slitherine\Order of Battle - WWII"

Brenmusik
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Re: Burma Road

Post by Brenmusik » Thu Aug 17, 2017 3:36 pm

Brenmusik wrote:
Tamas wrote:Hi,

Were you a beta tester of the original game by any chance? This is an error we only encountered when the installer "collided" with a still installed version of the old pre-1.0 beta.
Yes I was, I'll Follow your instructions and see what happens.

Couple of things though, I don't think the original game was tested on this machine. I've just run the update followed by Burma Road on a different machine,
without the error message but with the same "grey out".
Renamed the file, on both computers, no improvement. I'll check to see where OoB is installed.

Tamas
Slitherine
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Re: Burma Road

Post by Tamas » Thu Aug 17, 2017 3:39 pm

We have found the issue in the installer, everyone.

We have rebuilt it, it is being uploaded to the members area and being replaced in the store. I will let you know once it is available.

Once again, apologies for the inconvenience, and thank you for helping us identify the issue.

Brenmusik
Major - Jagdpanther
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Re: Burma Road

Post by Brenmusik » Thu Aug 17, 2017 3:56 pm

Brenmusik wrote:
Renamed the file, on both computers, no improvement. I'll check to see where OoB is installed.
"Tamas » 17 Aug 2017 16:39
We have found the issue in the installer, everyone.
We have rebuilt it, it is being uploaded to the members area and being replaced in the store. I will let you know once it is available."


Brenmusik says,Thank you, excellent news :)

bru888
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Re: Burma Road

Post by bru888 » Thu Aug 17, 2017 4:08 pm

Tamas wrote:We have found the issue in the installer, everyone.

We have rebuilt it, it is being uploaded to the members area and being replaced in the store. I will let you know once it is available.

Once again, apologies for the inconvenience, and thank you for helping us identify the issue.
Nice work. Thanks, guys.
- Bru

Tamas
Slitherine
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Re: Burma Road

Post by Tamas » Thu Aug 17, 2017 4:09 pm

You can now grab the fixed installer either by downloading it again from the link you received when purchasing the DLC, or from the Members Area if you have registered your copy already. This is the link to the file in the Members Area:
http://www.slitherine.com/members/privateDL.asp?gid=700

ttt
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Re: Burma Road

Post by ttt » Thu Aug 17, 2017 4:30 pm

I have the same Problem. You can solve this Problem.
Create in the Game Folder a file named BurmaRoad.txt.
In this file you must copy your Registration code and save the file.
Then the game is running correctly.

calmhatchery
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Re: Burma Road

Post by calmhatchery » Thu Aug 17, 2017 4:45 pm

I have the same problem. I was a beta tester
Attachments
burma road.jpg
burma road.jpg (27.46 KiB) Viewed 2080 times

calmhatchery
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Re: Burma Road

Post by calmhatchery » Thu Aug 17, 2017 5:00 pm

and like other guy, I have a MARINE DLC but "Australian Commandos" are still inactive. Burma also is still inactive.
Attachments
burma_2.jpg
burma_2.jpg (206.6 KiB) Viewed 2076 times

Tamas
Slitherine
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Re: Burma Road

Post by Tamas » Thu Aug 17, 2017 5:05 pm

Please check my post above: you can now re-download the installer to get the fixed version.

calmhatchery
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Re: Burma Road

Post by calmhatchery » Thu Aug 17, 2017 5:09 pm

OK thank you !!

kaiser6977
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Re: Burma Road

Post by kaiser6977 » Thu Aug 17, 2017 5:42 pm

Downloaded the "fixed" installer. Still the exact same problem.

My version did a quick patch to version 4.1.2

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