Game not starting

Post Reply
Rosh
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 10
Joined: Fri Jun 12, 2015 9:10 am

Game not starting

Post by Rosh » Fri Jun 12, 2015 9:32 am

I bought the game on Steam.
When I start it, I get the game launcher. Here I push the Play Game button, there is a small wait animation on my mouse cursor, but then nothing happens.

I started digging around and found a output_log.txt logfile in the StarHammerVP_Data folder.

With the following messages: (I had to take the . out in [Steamworks NET]to be able to post the message)

Code: Select all

Initialize engine version: 5.0.2f1 (0b02744d4013)
GfxDevice: creating device client; threaded=1
Direct3D:
    Version:  Direct3D 9.0c [vm3dum.dll 7.14.1.5026]
    Renderer: VMware SVGA 3D
    Vendor:   VMWare
    VRAM:     832 MB (via DXGI)
    Caps:     Shader=30 DepthRT=1 NativeDepth=1 NativeShadow=1 DF16=1 INTZ=1 NULL=0 RESZ=0 SlowINTZ=0
Begin MonoManager ReloadAssembly
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\UnityEngine.dll (this message is harmless)
Loading G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\UnityEngine.dll into Unity Child Domain
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)
Loading G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\Assembly-CSharp.dll (this message is harmless)
Loading G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\Assembly-UnityScript-firstpass.dll (this message is harmless)
Loading G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\Assembly-UnityScript-firstpass.dll into Unity Child Domain
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\Assembly-UnityScript.dll (this message is harmless)
Loading G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\Assembly-UnityScript.dll into Unity Child Domain
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\UnityEngine.UI.dll (this message is harmless)
Loading G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\UnityEngine.UI.dll into Unity Child Domain
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\SampleClassLibrary.dll (this message is harmless)
Loading G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\SampleClassLibrary.dll into Unity Child Domain
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\UnityEngine.Cloud.Analytics.dll (this message is harmless)
Loading G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\UnityEngine.Cloud.Analytics.dll into Unity Child Domain
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\UnityEngine.Cloud.Analytics.Util.dll (this message is harmless)
Loading G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\UnityEngine.Cloud.Analytics.Util.dll into Unity Child Domain
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\StagPoint.Eval.dll (this message is harmless)
Loading G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\StagPoint.Eval.dll into Unity Child Domain
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\poly2tri.dll (this message is harmless)
Loading G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\poly2tri.dll into Unity Child Domain
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\UnityExtender.dll (this message is harmless)
Loading G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\UnityExtender.dll into Unity Child Domain
- Completed reload, in  0.095 seconds
<RI> Initializing input.

<RI> Input initialized.

desktop: 1400x961 60Hz; virtual: 1400x961 at 0,0
<RI> Initialized touch support.

Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\System.Core.dll (this message is harmless)
Platform assembly: G:\SteamLibrary\steamapps\common\Star Hammer\StarHammerVP_Data\Managed\System.dll (this message is harmless)
Initialising Steamworks
 
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)

[Steamworks NET] SteamAPI_Init() failed. Refer to Valve's documentation or the comment above this line for more information.
 
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)

Fallback handler could not load library G:/SteamLibrary/steamapps/common/Star Hammer/StarHammerVP_Data/Mono/libc
Fallback handler could not load library G:/SteamLibrary/steamapps/common/Star Hammer/StarHammerVP_Data/Mono/.\libc
Fallback handler could not load library G:/SteamLibrary/steamapps/common/Star Hammer/StarHammerVP_Data/Mono/libc
Shutting down SteamManager
 
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)


If I run the game as administrator, it does not change.
I tried to run both Steam and the game as administrator, but it doesn't change.

I run Steam on a Windows 8 VMWare image (as you can see in the logs). Many other games run fine in this VM. Sometimes I need to dial down the graphics, but that's ok.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15402
Joined: Thu Jun 12, 2014 6:44 pm

Re: Game not starting

Post by zakblood » Fri Jun 12, 2015 10:01 am

VMWare image on a different o/s machine, this will tax support as i'm not even sure it will be supported or tested for either i'm sorry to say, so i have no idea of what even to say to suggest a solution either :oops: :cry:

Rosh
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 10
Joined: Fri Jun 12, 2015 9:10 am

Re: Game not starting

Post by Rosh » Fri Jun 12, 2015 11:50 am

Panzer Corps, Armageddon, Battle Academy, Hell,... they all work fine on the same VM.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15402
Joined: Thu Jun 12, 2014 6:44 pm

Re: Game not starting

Post by zakblood » Fri Jun 12, 2015 12:03 pm

this may or may not, as while they were a different engine etc, with maybe different settings used, hopefully developer or support maybe able to help you more as i have searched but found no answers to give i'm sorry to say :oops:

have you tried running it at different screen res sizes?
desktop: 1400x961

blacklab
Black Lab Studios
Black Lab Studios
Posts: 665
Joined: Mon Dec 01, 2014 11:45 pm
Contact:

Re: Game not starting

Post by blacklab » Fri Jun 12, 2015 12:47 pm

From the log file, it appears that the Steam integration is failing. tbh we never tested on a VM, so I don't know whether that's an issue or not. I've got two suggestions in the short term:

1. Try on a non-VM machine.
2. Download the non-Steam version the Slitherine Store. (It's identical, except for not supporting Steam Achievements or Cloud Saves).

For option 2, you might need to contact support (support@slitherine.co.uk) to get a login (I'm not Slitherine staff so I don't know the fine details of how that works)

Cheers, Paul
Paul Turbett - Game Director - Black Lab Games
Image
twitter.com/blacklabgames

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15402
Joined: Thu Jun 12, 2014 6:44 pm

Re: Game not starting

Post by zakblood » Fri Jun 12, 2015 1:30 pm

if he buys from the site then he gets a steam key as well if he buys on steam he doesn't get a key for site, but some thing are changing, so hopefully steam key might now also be site key, but yes support will say either way hopefully he will be in lick as it's a great game and shame it doesn't work for him

blacklab
Black Lab Studios
Black Lab Studios
Posts: 665
Joined: Mon Dec 01, 2014 11:45 pm
Contact:

Re: Game not starting

Post by blacklab » Sat Jun 13, 2015 12:16 am

With Star Hammer, the same key works on Steam and downloads from the Slitherine store.
Paul Turbett - Game Director - Black Lab Games
Image
twitter.com/blacklabgames

Rosh
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 10
Joined: Fri Jun 12, 2015 9:10 am

Re: Game not starting

Post by Rosh » Sun Jun 14, 2015 4:59 pm

I changed to other resolutions, but same problem. Steam init does not work. Steam online or offline.

I sent a mail to support.

Thanks all for your feedback.

R.

Rosh
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 10
Joined: Fri Jun 12, 2015 9:10 am

Re: Game not starting

Post by Rosh » Wed Jun 17, 2015 3:38 pm

CS is not very reactive :(

3 days later and still no response.

TokyoDan
Senior Corporal - Destroyer
Senior Corporal - Destroyer
Posts: 122
Joined: Wed Sep 07, 2011 2:02 pm
Location: Tokyo, Japan
Contact:

Re: Game not starting

Post by TokyoDan » Tue Jun 23, 2015 4:26 am

blacklab wrote:With Star Hammer, the same key works on Steam and downloads from the Slitherine store.
I just want to confirm. If I buy on Steam will I also be able to download the game here?
Dan
http://AzumaChoGames.com

Rosh
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 10
Joined: Fri Jun 12, 2015 9:10 am

Re: Game not starting

Post by Rosh » Thu Jun 25, 2015 9:04 am

Non-steam version works.
Problem solved :D

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15402
Joined: Thu Jun 12, 2014 6:44 pm

Re: Game not starting

Post by zakblood » Thu Jul 09, 2015 7:39 am

TokyoDan wrote:
blacklab wrote:With Star Hammer, the same key works on Steam and downloads from the Slitherine store.
I just want to confirm. If I buy on Steam will I also be able to download the game here?
works other way around, buy from here you get a steam key so have both versions, buy on steam you can't get it from here...

TokyoDan
Senior Corporal - Destroyer
Senior Corporal - Destroyer
Posts: 122
Joined: Wed Sep 07, 2011 2:02 pm
Location: Tokyo, Japan
Contact:

Re: Game not starting

Post by TokyoDan » Thu Jul 09, 2015 8:09 am

zakblood_slith wrote:
TokyoDan wrote:
blacklab wrote:With Star Hammer, the same key works on Steam and downloads from the Slitherine store.
I just want to confirm. If I buy on Steam will I also be able to download the game here?
works other way around, buy from here you get a steam key so have both versions, buy on steam you can't get it from here...
That is not fair.
Dan
http://AzumaChoGames.com

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15402
Joined: Thu Jun 12, 2014 6:44 pm

Re: Game not starting

Post by zakblood » Thu Jul 09, 2015 8:11 am

life isn't fair, that' always been the same with games here, buy from here and if it's also on steam you get a steam key, steam can't give out site keys as is has no access to them

TokyoDan
Senior Corporal - Destroyer
Senior Corporal - Destroyer
Posts: 122
Joined: Wed Sep 07, 2011 2:02 pm
Location: Tokyo, Japan
Contact:

Re: Game not starting

Post by TokyoDan » Thu Jul 09, 2015 11:35 am

zakblood_slith wrote:life isn't fair, that' always been the same with games here, buy from here and if it's also on steam you get a steam key, steam can't give out site keys as is has no access to them
It isn't fair because on the Steam forum for the game I was told that even if I bought the game on Steam that I could get the key or serial number to download it from this website. Then after I bought the game I was told different. Read the thread. It's all there.
Dan
http://AzumaChoGames.com

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15402
Joined: Thu Jun 12, 2014 6:44 pm

Re: Game not starting

Post by zakblood » Thu Jul 09, 2015 11:44 am

should have come here first and asked, as who ever told you that was not only wrong, but also gave you bad information i'm sorry to say, it's always been the other way round, and never has worded from steam to here, learnt a hard lesson but at least you have the game to enjoy anyway, good luck

Post Reply

Return to “Star Hammer: Tech Support”