ipad prob

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guardsman
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ipad prob

Post by guardsman » Thu Jul 28, 2016 4:01 pm

Hi,
Have just purchased IPad version, running on iOS 9, game loaded ok. However on opening tutorial I follow a few instructions and then the screen blanks and I am sent back to my home screen. This happens every time.

Hope you can help.

guardsman
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Re: ipad prob

Post by guardsman » Thu Jul 28, 2016 5:46 pm

Hi
This is not an IPad problem it's an eyesight problem. I have an iPad 2 so not compatible. However may I suggest you make this a bit more prominent I just read available on IOS now. Hopefully a refund is available...

zakblood
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Re: ipad prob

Post by zakblood » Thu Jul 28, 2016 5:51 pm

Contact (support[at]slitherine.co.uk) with the problem, and they will be able to instruct you on where you go and what to do about sorting it out, sorry about your issue

guardsman
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Re: ipad prob

Post by guardsman » Thu Jul 28, 2016 6:37 pm

Hi Zac
That was my second port of call
Thanks Matey

VPaulus
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Re: ipad prob

Post by VPaulus » Thu Jul 28, 2016 6:50 pm

I'm sorry but for refunding you need to contact iTunes store.

Eldnas
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Re: ipad prob

Post by Eldnas » Thu Jul 28, 2016 10:57 pm

Similar problem for me. iPad Air 2 with iOS 9.3.3. I've played the Tutorial missions fine. Was looking at the Wiki and while scrolling thru the German units I get dropped out of the game to the iPad screen. The game is still loaded into memory when I double press the home button.

Not wanting a refund but hopefully this bug/issue can be sorted.

Update: Just occurred again while scrolling the US units.

Update 2: Also occurring on my iPhone 6s Plus with 9.3.3

Timka79
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Re: ipad prob

Post by Timka79 » Fri Jul 29, 2016 1:43 am

Eldnas wrote:Similar problem for me. iPad Air 2 with iOS 9.3.3. I've played the Tutorial missions fine. Was looking at the Wiki and while scrolling thru the German units I get dropped out of the game to the iPad screen. The game is still loaded into memory when I double press the home button.

Not wanting a refund but hopefully this bug/issue can be sorted.

Update: Just occurred again while scrolling the US units.

Update 2: Also occurring on my iPhone 6s Plus with 9.3.3
I also have similar problem on iPad Air 2 with iOS 9.3.3! And additionally I can't purchase dlc: when I open in-game store I see "connecting to App Store" and dlc description but there is no any button to purchase.

Update: please, fix the problem with screen rotation!
Last edited by Timka79 on Fri Jul 29, 2016 2:26 am, edited 3 times in total.

kverdon
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Re: ipad prob

Post by kverdon » Fri Jul 29, 2016 2:08 am

I have a IPhone 6, iPad Air and an iPad Pro. All are IOS 9.3.2. I have been unable to purchase the Rangers DLC on any of them. I am getting the "connecting to App Store....." message. Good news was I was able to complete 2 tutorial missions AOK.
Last edited by kverdon on Fri Jul 29, 2016 2:13 am, edited 1 time in total.

Tamas
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Re: ipad prob

Post by Tamas » Fri Jul 29, 2016 9:10 am

Hi Guys,

the App Store should not have let you purchase the game for an iPad2, they should give you a refund, clearly.

We are looking into the technical issues reported here, thanks for posting

Tamas
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Re: ipad prob

Post by Tamas » Fri Jul 29, 2016 9:35 am

There was an issue with the US Rangers expansion in the App Store, but this should be fixed now.

Tamas
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Re: ipad prob

Post by Tamas » Fri Jul 29, 2016 9:49 am

For those having crashes back to the main ipad/iphone screen, we keep looking into what could cause these of course, but one thing for you to check is making sure you are not running another game/big app in parallel on your device.

simone007
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Re: ipad prob

Post by simone007 » Fri Jul 29, 2016 10:51 am

Eldnas wrote:Similar problem for me. iPad Air 2 with iOS 9.3.3. I've played the Tutorial missions fine. Was looking at the Wiki and while scrolling thru the German units I get dropped out of the game to the iPad screen. The game is still loaded into memory when I double press the home button.

Not wanting a refund but hopefully this bug/issue can be sorted.

Update: Just occurred again while scrolling the US units.

Update 2: Also occurring on my iPhone 6s Plus with 9.3.3
Hi Eldnas,
i can't reproduce the problem you experienced in the Wiki.
I tested the wiki using the same devices (iPad Air 2 and iPhone 6s with iOS 9.3.3).

A couple questions:
- You get dropped out everytime you scroll thru the German/US units?
- Can you please close all other applications and then launch the game (and try to scroll the units in the wiki of course)?

Thanks,
Simone

Eldnas
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Re: ipad prob

Post by Eldnas » Fri Jul 29, 2016 12:12 pm

Simone

Just tried again on my Air. Freshly restarted the iPad. Open game with nothing else running. Open wiki. Press on each German unit from top Hanz, Hauser etc down to Ludwig at bottom. With Ludwig highlighted I press between Ludwig and Helmut and move finger up to scroll then drop to iPad screen.

Update: It occurs when I press and flick my finger up to scroll. I can press and move finger slowly up and scroll without dropping.

simone007
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Re: ipad prob

Post by simone007 » Fri Jul 29, 2016 1:29 pm

Eldnas wrote:Simone
Just tried again on my Air. Freshly restarted the iPad. Open game with nothing else running. Open wiki. Press on each German unit from top Hanz, Hauser etc down to Ludwig at bottom. With Ludwig highlighted I press between Ludwig and Helmut and move finger up to scroll then drop to iPad screen.

Update: It occurs when I press and flick my finger up to scroll. I can press and move finger slowly up and scroll without dropping.
Thank you very much Eldnas. Your detailed explanation is very helpful.
We'll work on this problem and try to solve the issue.

If I understood correctly, the problem happens when you scroll quickly, right?

Eldnas
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Re: ipad prob

Post by Eldnas » Fri Jul 29, 2016 2:00 pm

Right. Kind of a flick upward movement with my finger.

Not keeping me from playing the game. Really enjoy it.

t341
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Re: ipad prob

Post by t341 » Sun Jul 31, 2016 4:08 pm

I tried to use the 1.5 beta version on my iPad pro with 128 gigs of ram. it was so buggy that it was impossible to play. I am running the latest ios as well. many problems and hang ups.

visualrob
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Re: ipad prob

Post by visualrob » Mon Aug 01, 2016 4:46 am

Hi, hms.

Thanks for reporting your problem. I'd really like to understand what's going on on some devices: I personally use the same iPad (wifi, 128Gb) for development, so it should be one of the most well-tested machines. And the game should run without problems on much less powerful devices. So there's clearly something strange going on.

Can you describe the issues you're having? Does the app crash randomly? Is it in a specific section? Is the game lagging? Does it crash less if you close all the other applications running in background

t341
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Re: ipad prob

Post by t341 » Mon Aug 01, 2016 4:57 am

I have the cellular model. I have never made it past the third tutorial. The game quits back to to my start screen. Then on the third tutorial scenario I could not move the unit to the spot indicated. Would not move.

I have the game on my PC and it works perfectly. Hope this helps

JPR71
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Re: ipad prob

Post by JPR71 » Mon Aug 01, 2016 2:08 pm

Hi All,
I know it doesn't say it supports iPad Mini1 but I loaded it on there and it worked well into the second tutorial. It then cuts out to the iPad main screen. So what I'm asking, is this a glitch (that needs a patch) or do I have any chance of getting this to work on the iPad Mini1? :D :?

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