Unable To Restore Purchase

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Cataphract88
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Unable To Restore Purchase

Post by Cataphract88 » Mon Feb 27, 2017 6:19 pm

Help! since installing the 1.6 Patch, I have been unable to reactivate the 21st PzGrndr. DLC, despite entering the serial number for my purchase. :cry:
Richard

BONDU
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Re: Unable To Restore Purchase

Post by BONDU » Mon Feb 27, 2017 8:22 pm

Hi, same here !

VPaulus
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Re: Unable To Restore Purchase

Post by VPaulus » Tue Feb 28, 2017 10:30 am

Sorry guys, we are looking into this. :(

BONDU
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Re: Unable To Restore Purchase

Post by BONDU » Wed Mar 01, 2017 6:54 pm

Hello,
Is there any news ?

Tamas
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Re: Unable To Restore Purchase

Post by Tamas » Thu Mar 02, 2017 10:18 am

We have identified the issue, and now testing the fix for it. It will be made available soon.

Thanks for your patience!

BONDU
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Re: Unable To Restore Purchase

Post by BONDU » Thu Mar 02, 2017 6:10 pm

OK, thanks !

Cataphract88
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Re: Unable To Restore Purchase

Post by Cataphract88 » Thu Mar 02, 2017 10:06 pm

Tamas wrote:We have identified the issue, and now testing the fix for it. It will be made available soon.

Thanks for your patience!
Looking forwards to it, as it still isn't working for me! :cry:
Richard

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Re: Unable To Restore Purchase

Post by morge4 » Fri Mar 03, 2017 3:18 pm

I'm holding off until they get a fix out.

Cataphract88
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Re: Unable To Restore Purchase

Post by Cataphract88 » Fri Mar 03, 2017 3:44 pm

Is this a general problem affecting everyone, or is it only specific to Bondu and me :?:
Richard

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Re: Unable To Restore Purchase

Post by morge4 » Fri Mar 03, 2017 6:09 pm

Richard1 wrote:Is this a general problem affecting everyone, or is it only specific to Bondu and me :?:
Not sure but, I am playing a MP game where I am using some of those units and don't want to take the chance of screwing it up/

slothsrgnt
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Re: Unable To Restore Purchase

Post by slothsrgnt » Sat Mar 04, 2017 12:42 am

I am having a similar problem. My Rangers dlc serial number is accepted however my 21st Pzgrdr is not considered valid.

Cataphract88
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Re: Unable To Restore Purchase

Post by Cataphract88 » Sat Mar 04, 2017 8:55 am

slothsrgnt wrote:I am having a similar problem. My Rangers dlc serial number is accepted however my 21st Pzgrdr is not considered valid.
That is exactly the problem I am having.
Richard

Cataphract88
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Re: Unable To Restore Purchase

Post by Cataphract88 » Tue Mar 07, 2017 5:42 pm

Tamas wrote:We have identified the issue, and now testing the fix for it. It will be made available soon.

Thanks for your patience!
Any news :?:
Richard

Tamas
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Re: Unable To Restore Purchase

Post by Tamas » Fri Mar 10, 2017 11:00 am

Apologies for the delay! We will soon upload a public beta version of the update. It'll be a test version due to other changes, the DLC issues has been fixed. I'll update this thread once the open beta is available.

Tamas
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Re: Unable To Restore Purchase

Post by Tamas » Mon Mar 13, 2017 1:33 pm

We are working on bringing this update properly to you, but in the meantime, to get around the DLC issues you are having, you can use this hotfix version of the 1.65 update:

https://1drv.ms/u/s!As3SQdqsua-jg243Agh1LtruKMP9

You need to unzip it into the game's directory (by default, it is Program Files(x86)\Slitherine\Heroes of Normandie), and overwrite all the old files.

A note: to avoid any possible issues with version mismatches, this build connects to the test multiplayer server, not the live one.

Cataphract88
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Re: Unable To Restore Purchase

Post by Cataphract88 » Sun Apr 09, 2017 8:07 am

Hi Tamas,

Thanks for the hot fix, this seems to have solved the problem. :)
Richard

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Re: Unable To Restore Purchase

Post by Trisztessa » Fri May 12, 2017 4:07 pm

Gents ist the 12.5.17 today i purchased the 2ond dlc with 1.51 it works proper all 2 dlcs aktivatet! then this ugly 1.60 patch and it dosnt work anymore the 1st dlc is showed as aktiv the second i cant aktivat ^^
Übel ist das .-)
Hope u get it soon in the Gripp this Drama .-)
Greetings

VPaulus
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Re: Unable To Restore Purchase

Post by VPaulus » Fri May 12, 2017 4:17 pm

Trisztessa wrote:Gents ist the 12.5.17 today i purchased the 2ond dlc with 1.51 it works proper all 2 dlcs aktivatet! then this ugly 1.60 patch and it dosnt work anymore the 1st dlc is showed as aktiv the second i cant aktivat ^^
Übel ist das .-)
Hope u get it soon in the Gripp this Drama .-)
Greetings
Install the hotfix 1.65, two posts above yours.

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