Genko Campaign

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KiwiWarlord
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Genko Campaign

Post by KiwiWarlord » Fri Nov 22, 2019 12:06 am

Hi Techs, I can run Genko Campaign as a SP skirmish but when I try to run it as a MP game I am asked for a serial number or to download the game.

I can find no reference to Genko Campaign in the Store.

I have input my Collectors Edition serial number to no avail.

Any ideas ?
Thanks
Brian

pipfromslitherine
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Re: Genko Campaign

Post by pipfromslitherine » Fri Nov 22, 2019 3:56 pm

Can you please post a screen of the popup asking for a serial.

Cheers

Pip
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KiwiWarlord
Sergeant Major - SdKfz 234/2 8Rad
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Joined: Mon Sep 24, 2007 7:39 am
Location: Christchurch, New Zealand

Re: Genko Campaign

Post by KiwiWarlord » Fri Nov 22, 2019 7:12 pm

pipfromslitherine wrote:
Fri Nov 22, 2019 3:56 pm
Can you please post a screen of the popup asking for a serial.

Cheers

Pip
Screenshot (53).png
Screenshot (53).png (698.31 KiB) Viewed 532 times
When I click on accept it takes me to the Store.
Thank for your help
Brian

pipfromslitherine
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Re: Genko Campaign

Post by pipfromslitherine » Fri Nov 22, 2019 8:28 pm

If this is only happening in MP then please contact support@slitherine.co.uk as it may be that there is a server-side issue with the serial. Sorry for the inconvenience.

Cheers

Pip
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KiwiWarlord
Sergeant Major - SdKfz 234/2 8Rad
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Location: Christchurch, New Zealand

Re: Genko Campaign

Post by KiwiWarlord » Sat Nov 23, 2019 4:09 am

pipfromslitherine wrote:
Fri Nov 22, 2019 8:28 pm
If this is only happening in MP then please contact support@slitherine.co.uk as it may be that there is a server-side issue with the serial. Sorry for the inconvenience.

Cheers

Pip
Sent some screen shots to them Pip.
Thanks

pipfromslitherine
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Re: Genko Campaign

Post by pipfromslitherine » Mon Nov 25, 2019 5:35 pm

We checked on the server and all seems correct. Can you please try uninstalling the game, then reinstalling. I would also ask you to delete the contents of the CAMPAIGN and MULTIPLAYER folders in Documents/My Games/SJIDAI (you could also rename these folders if there is data in them you wish to retain and cannot redownload).

Cheers

Pip
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KiwiWarlord
Sergeant Major - SdKfz 234/2 8Rad
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Posts: 627
Joined: Mon Sep 24, 2007 7:39 am
Location: Christchurch, New Zealand

Re: Genko Campaign

Post by KiwiWarlord » Thu Dec 05, 2019 10:35 am

Hi Pip, When I reinstall the game what order do I install the various DLC's & updates please ?

pre Install, turn off win10 FireWall ( I only have the win10 protection, no other virus programs onboard )

1st Install my Sengoku Jidai Collectors Ed
2nd Install Gempi Kassen DLC
3rd Install Mandate of Heavan DLC
4th Install update 1.40

Would the above order be the correct install order ?

If I bought Sengoku Jidai Gold would that Install include all of the above including the 1.4 update ?

Thanks
Brian

pipfromslitherine
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Re: Genko Campaign

Post by pipfromslitherine » Mon Dec 09, 2019 9:18 pm

You should be able to install the main game, then the latest update, then the DLCs. I would recommend that order.

Cheers

Pip
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