Game keeps crashing

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tmag84
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Game keeps crashing

Post by tmag84 » Sun Nov 25, 2018 6:40 pm

As I mention in the title, the game is constantly crashing for unspecific actions...sometimes by moving the camera, others while units are moving, etc. The action that makes the game crash is unpredictable, but when I reload the game and do the same action, the game will crash again...however, if I End Turn, that same action MIGHT not crash the game.

I've tried every suggestion on the forums (playing in Windowed mode, lower resolution, lower graphic settings, compatibility mode, etc), and nothing worked. Sometimes I can play for 10-15minutes no crash, other times it crashes after 5actions.

I've added my DxDiag on the message attatchment, also wanted to send an error message for whatever crashes the game, but cannot find it.
Attachments
DxDiag.rar
(15.81 KiB) Downloaded 33 times

VPaulus
Slitherine
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Re: Game keeps crashing

Post by VPaulus » Sun Nov 25, 2018 6:48 pm

Try updating your Radeon drivers.

tmag84
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Re: Game keeps crashing

Post by tmag84 » Mon Nov 26, 2018 12:18 am

VPaulus wrote:
Sun Nov 25, 2018 6:48 pm
Try updating your Radeon drivers.
My GPU is no longer supported by Radeon (it's legacy), but I still have the latest drivers released for it...that said, I play much more demanding games without any issue, not to mention that the crashes are not regular, nor do they seem related to a specific action (sometimes it crashes while moving the camera, but it's crashed without any action happening).

VPaulus
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Re: Game keeps crashing

Post by VPaulus » Tue Nov 27, 2018 10:43 am

tmag84 wrote:
Mon Nov 26, 2018 12:18 am
that said, I play much more demanding games without any issue, not to mention that the crashes are not regular, nor do they seem related to a specific action
Please note that some 3D engines might be more demanding for certain type of GPU resources than others.

After having a crash and before restarting the game, open the following folder:
C:\Users\YOUR WINDOWS ACCOUNT USERNAME\AppData\LocalLow\Every Single Soldier

Find a file named "output_log.txt" and attach it.

tmag84
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Re: Game keeps crashing

Post by tmag84 » Tue Dec 04, 2018 5:48 am

Sorry for taking so long to reply, but I gave up on the game after the N-th crash.

The file you requested is in the attatchments
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output_log.rar
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VPaulus
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Re: Game keeps crashing

Post by VPaulus » Tue Dec 04, 2018 3:03 pm

Unfortunately the log doesn't give us any clue why the game it's crashing.
Try the following:
Open the game installation folder. Locate and select a file named "autorun.exe".
Press the right mouse button and select "Properties".
Click on the "Compatibility" tab.
Tick the option "Run this program as an administrator".
Click on "Apply" and "Ok".
Run the game and check if the issue persists.

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