[Ipad] Crash after splash screen and or main menu

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bio138
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[Ipad] Crash after splash screen and or main menu

Post by bio138 » Wed Jun 21, 2017 9:24 pm

Not sure if this should be posited here but,
The app doesn't launch for me, just crashes after splash screen.
If it does get past the splash I get the menu in a extremely low quality, I can access the settings for some reason but anything else and it freezes.
Any ideas to try?

VPaulus
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Re: [Ipad] Crash after splash screen and or main menu

Post by VPaulus » Thu Jun 22, 2017 9:12 am

Press and hold the Home and Hold buttons, until the Apple logo shows. Then allow the device to reboot.
This will reset the device and clear the cache.

bio138
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Re: [Ipad] Crash after splash screen and or main menu

Post by bio138 » Thu Jun 22, 2017 9:38 pm

Same issue, I have also tried re-installing.

Tamas
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Re: [Ipad] Crash after splash screen and or main menu

Post by Tamas » Fri Jun 23, 2017 9:31 am

Which type of iPad you have?

bio138
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Re: [Ipad] Crash after splash screen and or main menu

Post by bio138 » Fri Jun 23, 2017 3:07 pm

I have an Ipad2 (Model A1395) running IOS 9.3.5

bio138
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Re: [Ipad] Crash after splash screen and or main menu

Post by bio138 » Sun Jul 23, 2017 9:39 pm

Still crashing as of update 1.1.2

Are you guys at least able to replicate this at all or is just my device?
If not, any other tips?

GrdAdmiral
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Re: [Ipad] Crash after splash screen and or main menu

Post by GrdAdmiral » Wed Jul 26, 2017 12:56 pm

I have the same problem with my iPad. I just bought the game from the App Store. The game launches and I get the splash screen. But after the splash screen, it's just a black window. Nothing is displayed. I turned the iPad off and did a reset, but the problem still exists. I have a 64GB Apple IPad mini, model number MD530LL/A, IOS 9.3.5.

BoSox9
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Re: [Ipad] Crash after splash screen and or main menu

Post by BoSox9 » Thu Jul 27, 2017 8:21 am

I get the same thing on my iPad too. Keeps crashing. Company name then black screen then it closes.

I have updated to the latest IOS and the latest version of the game. Any ideas?

GrdAdmiral
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Re: [Ipad] Crash after splash screen and or main menu

Post by GrdAdmiral » Thu Jul 27, 2017 1:09 pm

I also tried a reinstall of the app, but still can not play the game. The game looks like this after the splash screen:
Attachments
image.png
Black screen after logo splash page
image.png (10.64 KiB) Viewed 3803 times

GrdAdmiral
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Re: [Ipad] Crash after splash screen and or main menu

Post by GrdAdmiral » Sun Jul 30, 2017 11:24 pm

Checking in to see the status of my support request posted 5 days ago with no reply. I've not been able to play this game since purchase. Assistance is requested and greatly appreciated. Please let me know if you have any questions.

Tamas
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Re: [Ipad] Crash after splash screen and or main menu

Post by Tamas » Mon Jul 31, 2017 11:37 am

Hi guys,

Apologies for being slow with the answer. We were trying to sort this out, but the short story of it is that the game can't run properly on older devices. As a simple rule, if your device cannot install iOS 10, it probably cannot run the game. We are going to introduce this as a system requirement with the next update to the game.

We are sorry for the inconvenience.

GrdAdmiral
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Re: [Ipad] Crash after splash screen and or main menu

Post by GrdAdmiral » Mon Jul 31, 2017 1:13 pm

Tamas, thank you for the update. I'm saddened to hear the game won't run. Any chance my IPAD purchase can be transferred to the pc for play?

Tamas
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Re: [Ipad] Crash after splash screen and or main menu

Post by Tamas » Mon Jul 31, 2017 1:51 pm

GrdAdmiral wrote:Tamas, thank you for the update. I'm saddened to hear the game won't run. Any chance my IPAD purchase can be transferred to the pc for play?
Unfortunately since the iPad purchase was made via Apple and not us, we cannot switch/refund your purchase. If you wish to get a refund you'll need to contact iTunes support.

We are really sorry we cannot solve this issue for you, we tried to make the game run properly on these old models, but it is just not possible it seems.

GrdAdmiral
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Re: [Ipad] Crash after splash screen and or main menu

Post by GrdAdmiral » Thu Aug 03, 2017 1:07 pm

Tamas... Thank you for the update. I greatly appreciate all the help.

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