Error messages after installation

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scrofulus
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 8
Joined: Fri Oct 17, 2014 11:00 am

Error messages after installation

Post by scrofulus » Thu Oct 12, 2017 5:09 pm

The launcher tries to connect to the internet, screen goes black with your logos, then goes back to desktop. Error message:
Found a duplicated name OptionSoundLabel in file CORE/UI/OptionsAdvanced.txt (0).

Click OK, then the following error message:

Fatal Application Exit
Unhandles Exception Exp Code:0x80000003 ExpFlags:0 ExpAddress:0x00502BCD
Please report!

So I am...

rbodleyscott
Field of Glory 2
Field of Glory 2
Posts: 22519
Joined: Sun Dec 04, 2005 6:25 pm

Re: Error messages after installation

Post by rbodleyscott » Thu Oct 12, 2017 5:16 pm

Thanks. I am moving this to the tech support page, where hopefully tech support guys will help. You could also email support@slitherine.co.uk

Were you a beta tester? If so you probably need to uninstall then reinstall, as it sounds like you have a file in your build that was in an earlier build but is no longer there. (Although it would have to be the test pre-beta version to cause this particular clash)
Richard Bodley Scott

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VPaulus
Slitherine
Slitherine
Posts: 8026
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Error messages after installation

Post by VPaulus » Thu Oct 12, 2017 5:25 pm

Could you please attach the file named "error.log" and a DxDiag report file?

The "error.log" file can be found at your Windows document folder:
...\Documents\My Games\FieldOfGlory2

How to get a DxDiag report file:

1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message

pipfromslitherine
Site Admin
Site Admin
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Joined: Wed Mar 23, 2005 10:35 pm

Re: Error messages after installation

Post by pipfromslitherine » Thu Oct 12, 2017 5:54 pm

This definitely sounds like a new version installed over the top of an older one, causing files to be intermixed.

Cheers

Pip
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