Still cannot download latest update

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Tresantes
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 80
Joined: Fri Aug 06, 2010 1:16 pm

Still cannot download latest update

Post by Tresantes » Thu Nov 07, 2019 6:57 am

Am I the only one not able to get the latest update to work?

I have my firewall turned off. Wherever I go to find the patch and click on it, I get the message "can't reach this page".
I haven't had this problem before.

I read that some people were having issues, but now seem to have successfully got it.

Any ideas?

Tim

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15523
Joined: Thu Jun 12, 2014 6:44 pm

Re: Still cannot download latest update

Post by zakblood » Thu Nov 07, 2019 7:16 am

installing and running the game as admin sets up the right permissions for the updater to work and pass through most firewalls, if it's blocked you have to manually set the permissions in the firewall or download from your members account the latest update and install it yourself manually

VPaulus
Slitherine
Slitherine
Posts: 8007
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Still cannot download latest update

Post by VPaulus » Thu Nov 07, 2019 10:21 am

Like Zak said, usually this issue is caused by the interference of a Internet security program (a firewall, an anti-virus, an anti-malware, etc.) with the game update feature.
Please check if any of your Internet security programs is interfering with the download from our ftp servers.

Alternatively, you can manually download and install the updates from the forum the Member's area.
You can download games and updates/patches manually from the Member's Area provided they are registered to the account.
Please see the forum post below which explains how to do this:
https://www.matrixgames.com/forums/tm.asp?m=4675348

Tresantes
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 80
Joined: Fri Aug 06, 2010 1:16 pm

Re: Still cannot download latest update

Post by Tresantes » Thu Nov 07, 2019 8:16 pm

All good - the mirror sites added to the original post worked as usual, without any issues.

rbodleyscott
Field of Glory 2
Field of Glory 2
Posts: 22425
Joined: Sun Dec 04, 2005 6:25 pm

Re: Still cannot download latest update

Post by rbodleyscott » Fri Nov 08, 2019 6:26 am

Phew
Richard Bodley Scott

Image

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