Disappointing Tech Support

Tech Support
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ScottWashburn
Lance Corporal - SdKfz 222
Lance Corporal - SdKfz 222
Posts: 26
Joined: Fri Aug 16, 2013 10:54 pm

Disappointing Tech Support

Post by ScottWashburn » Sun Jul 14, 2019 1:26 pm

A couple of weeks ago, my WH40K Gladius game stopped working. Just out of the blue it started giving me an error message when I tried to start the game. 3221225477 EXCEPTION_ACCESS_VIOLATION

I sent in a request for tech support and got a message back asking for some log files. I sent them what they asked for and that's been the last I've heard from them. I've sent in several requests for status, but have gotten no reply. This is rather disappointing. I've come to expect better service from Slitherine.

zakblood
Most Active User 2017
Most Active User 2017
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Re: Disappointing Tech Support

Post by zakblood » Sun Jul 14, 2019 1:37 pm

replies can only be given if solutions for errors are found, if something isn't repeatable, then it's hard to fix or say what it is, but if you contact support again, then they should give you a answer or ask for more information

VPaulus
Slitherine
Slitherine
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Location: Portugal

Re: Disappointing Tech Support

Post by VPaulus » Mon Jul 15, 2019 9:24 am

Please check your spambox. We've been responding to your tickets.

This is what we've replied in our last message to you on 06/07/2019:


In my two previous messages I have asked you to update the Radeon drivers? Have you done this?

https://www.amd.com/en/support/graphics ... eon-rx-560

ScottWashburn
Lance Corporal - SdKfz 222
Lance Corporal - SdKfz 222
Posts: 26
Joined: Fri Aug 16, 2013 10:54 pm

Re: Disappointing Tech Support

Post by ScottWashburn » Mon Jul 15, 2019 12:16 pm

There is nothing in my Spam box. I did receive the reply to my initial request for help. But I have gotten nothing since. The link you have in your post, what am I supposed to do with that? I know next to nothing about computers. I clicked on the link and it took me they Radeon site, but what should I do next?

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15446
Joined: Thu Jun 12, 2014 6:44 pm

Re: Disappointing Tech Support

Post by zakblood » Mon Jul 15, 2019 12:30 pm

it's a site where drivers are on, and depending on what card you have, you download the drivers for that model and O/S, so your using the latest version of the drivers for your card, which helps with almost every games support

ScottWashburn
Lance Corporal - SdKfz 222
Lance Corporal - SdKfz 222
Posts: 26
Joined: Fri Aug 16, 2013 10:54 pm

Re: Disappointing Tech Support

Post by ScottWashburn » Mon Jul 15, 2019 7:05 pm

Okay, the software update on the video driver seems to have done the trick! Thanks very much for your help. Sorry about the communications problems.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15446
Joined: Thu Jun 12, 2014 6:44 pm

Re: Disappointing Tech Support

Post by zakblood » Mon Jul 15, 2019 7:51 pm

glad your now sorted and can again enjoy the game

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