Bought FoG:E from STEAM can't access multiplayer

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W8taminute
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Bought FoG:E from STEAM can't access multiplayer

Post by W8taminute » Mon Oct 28, 2019 12:18 am

The game keeps telling me that login was unsuccessful whenever I try entering my Slitherine 'Forum' account credentials. My credentials are correct yet I can't play in a multiplayer match because I can't get past the in game login screen. Has anyone else run into this issue?

NOTE: DO NOT BUY matrix/slitherine games from the STEAM store if you want to play multiplayer. Always buy from the matrix/slitherine store.

devoncop
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Re: Bought FoG:E from STEAM can't access multiplayer

Post by devoncop » Mon Oct 28, 2019 6:17 am

I bought via Steam.

No issues whatsoever.

If you contact tech support they will sort it for you.

Remember that you will have a different password to access the forums and to access your Matrix/Slitherine account.....I would get that is the cause of your problem. Wrong password being entered.

Good luck.

htuna
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Re: Bought FoG:E from STEAM can't access multiplayer

Post by htuna » Mon Oct 28, 2019 2:27 pm

Hi Devon,

He checked his password, it is the same. He tried to 'create' a new ID in game, but it wouldn't connect.

He posted here, because this is the 'techsupport' forum. ;-)

Tuna

AndrewGardner
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Re: Bought FoG:E from STEAM can't access multiplayer

Post by AndrewGardner » Mon Oct 28, 2019 3:22 pm

You are meant to be able to log in to multiplayer using your unified Slitherine account using the Steam or GOG versions of Empires. I am not aware of any general issues preventing this, so in this case it would be best to contact support@slitherine.co.uk and they should be able to troubleshoot more specifically what the issue with your account is.

W8taminute
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Re: Bought FoG:E from STEAM can't access multiplayer

Post by W8taminute » Mon Oct 28, 2019 10:16 pm

Thanks for the advice Andrew. I'll email Slitherine and see if they can help. Hopefully I will be able to share the corrective action here in this thread for future reference.

W8taminute
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Re: Bought FoG:E from STEAM can't access multiplayer

Post by W8taminute » Fri Nov 01, 2019 10:38 pm

Problem was solved by having the admin change my username and password. I think the problem was that my usernames on both the forum account and the unified accounts must be the same. The passwords had to be synced to the same as well. I was able to log into multiplayer. :D

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