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No MP email notification for new turn when one times out?

Posted: Fri Nov 08, 2019 11:09 pm
by Soar
I've been playing in the Field of Diplomacy: Winds of Change multiplayer game. On turn 16, I didn't receive an email notification for the new turn and after asking, nobody else admitted to having received one either, nor did I receive one for turn 17 (the latest one). I can't say for 100% certain, but based on checking who had put in their turn from the MP menu before the turn timer was due to expire, it is likely that both turn 15 and 16 were ended by the turn timer with at least one player (Sarmatia) idle.

I checked the turn notifications I received by email, and the ones for the first few turns of the game were missing. At that point, the turns were likewise timing out, because one player (Syracuse) had signed up but wasn't yet available to play. Based on that, I believe the MP server may be failing to send turn notifications for new turns whenever the turn ends because of the turn timer rather than because all players completed their turns.

Re: No MP email notification for new turn when one times out?

Posted: Sat Nov 09, 2019 12:50 am
by AndrewGardner
Thanks for these details. Have you also verified that the missing notifications didn't get flagged as Junk mail?

Re: No MP email notification for new turn when one times out?

Posted: Sat Nov 09, 2019 1:22 am
by Soar
There were none in my spam folder.

Re: No MP email notification for new turn when one times out?

Posted: Sat Nov 09, 2019 4:25 am
by AndrewGardner
Thanks, we will look into it.

Re: No MP email notification for new turn when one times out?

Posted: Sun Nov 10, 2019 5:05 pm
by poesel71
Just to add: I'm playing in a 4 player MP game and none of us have ever received an email notification. That's both for turns that have been done in time as well as those that haven't. Name of the MP game: 'FGM Starter Game (2)'.

Re: No MP email notification for new turn when one times out?

Posted: Mon Dec 09, 2019 5:34 pm
by poesel71
Bump - still an issue