Page 1 of 2

Re: Coronavirus and delayed shipping times

Posted: Thu Mar 19, 2020 4:54 pm
by SSIGeneral
Alberto
Any idea of download time available... 19th is turning out to be along day! :)

Re: Coronavirus and delayed shipping times

Posted: Thu Mar 19, 2020 5:15 pm
by SSIGeneral
Downloading now thanks

Re: Coronavirus and delayed shipping times

Posted: Fri Mar 20, 2020 2:23 pm
by patriot14
Just so I am clear, if I order the hard copy I still get the game code so I can download it prior to receiving the boxed CD?

Edit: I read the description...and yes...digital and hard copy...reading...what a novel idea.

Re: Coronavirus and delayed shipping times

Posted: Sat Mar 21, 2020 5:13 am
by gunny
Good Job not putting your head in the sand as many did regarding hitler during the beginnings of WWII whereas you all are taking appropriate actions. Since 2 Timothy 1:7 is true then do not put God to a foolish test Luke 4:12 as in deed you have not because your being smart.

Re: Coronavirus and delayed shipping times

Posted: Sat Mar 21, 2020 3:14 pm
by princeprimo
Help an old guy out. I pre-ordered on Steam (ugh), what exactly do I have to do to get the free (plus postage) upgrade to box? Do I pay for that through Steam (ugh) or y'all. I do understand there will be a delay in shipping. Tanks for a great game.

Re: Coronavirus and delayed shipping times

Posted: Sun Mar 22, 2020 9:22 pm
by shawkhan2
Not that I am suffering but I originally tried to order the Field Marshal edition on the Matrix website using my 6 year 21% discount coupon. Nothing happened as it was pending on my credit card account for a day or so then deleted. As I thought there might be a problem with the Field Marshal edition I subsequently ordered and received the General edition but my 21% discount was then considered invalid although never used. It is only a $10 difference but still annoying to lose my 6 year perk due to no fault of my own.
Anyway, enjoying the game but concerned and a bit disappointed with this ordering process.

Re: Coronavirus and delayed shipping times

Posted: Tue Mar 24, 2020 8:49 am
by calmhatchery
I thought that in the first week the buyers will get BOXed version automatically. Ibought FIELD MARSCHALL EDITION. I didn't notice that during the transaction I HAVE MUST TO CHOOSE the box version option. Man has the right to make mistake, didnt see it etc.... I wrote to the slitherine support.
Unfortunely I received a reply that purchases are automatic and I will not receive the box version. So my EXTRA bonus with free box version is lost. It is sad.....but :) PZ2 rules!!! and Im still you supporting SLITHERINE...

Re: Coronavirus and delayed shipping times

Posted: Mon Apr 06, 2020 10:04 am
by Rockety
Maybe Slitherine should consult with Steam about this, I didnt notice that box at all either. It seems a bit unfair to not get something which comes along the field marshall edition due to a simple mistake.

Re: Coronavirus and delayed shipping times

Posted: Mon Apr 06, 2020 10:47 am
by IainMcNeil
Unfortunately Steam don't allow us to offer a boxed upgrade for Steam users. We're not even allowed to discuss it on the Steam forums or in the launcher for the Steam games. We are only permitted to mention or link to things you can buy directly from Steam. The only way to get the boxed upgrade is to buy the game directly from us I'm afraid.

Re: Coronavirus and delayed shipping times

Posted: Wed Apr 29, 2020 9:41 am
by AlbertoC
We would like to give you an update concerning physical orders.

We’d really like to get the products sent out to you, but at the moment the situation is that we are still locked down. We don’t have a date from the government about when we will be able to return to the office. 

In addition, due to the number of orders, it will take many weeks to receive the parts and then dispatch the games and clear the backlog once we are able to return to the office. We’re really sorry for any inconvenience this may have caused and will get the games to you as soon as we possibly can. 

Thanks for your continued patience. 
Matrix Games

Re: Coronavirus and delayed shipping times

Posted: Sat May 02, 2020 1:26 am
by Jonesy1760
OK...as along time customer of Slitherine I am ready to purchase PANZER CORPS 2...I WANT THE PHYSICAL EDITION with the box and cd...if I pay today when can I expect delivery?...Also will I have access to the download version so I can play it soon?...thanks ..I am in the U.S.A.

Re: Coronavirus and delayed shipping times

Posted: Sun May 03, 2020 12:24 pm
by VPaulus
There's no ETA for delivery, as we are still locked down. And as I my colleague explained in the previous post it will take many weeks to receive the parts and then dispatch the games and clear the backlog once we are able to return to the office.

Regarding your other question, yes you'll have access to the download version.

Re: Coronavirus and delayed shipping times

Posted: Wed May 27, 2020 6:23 pm
by Axeking
Seeing this thread, I now wonder if I am actually going to get my physical copy.

I got the Field marshal edition when it came out - didn't see anything extra needed to be done to get the physical copy.

So... how can I check?

Re: Coronavirus and delayed shipping times

Posted: Wed May 27, 2020 11:08 pm
by VPaulus
Yes, you're going to get your physical copy. Once we open the office again we will start shipping all the physical copies.

Re: Coronavirus and delayed shipping times

Posted: Wed Jun 03, 2020 9:10 pm
by Jonesy1760
Hi guys...whats the latest news on shipping to the USA...I would like to purchase the field marshal copy in the box of panzer corps 2...regards

Re: Coronavirus and delayed shipping times

Posted: Thu Jun 04, 2020 9:24 am
by VPaulus
Nothing has changed. The office is still close.
I'm sorry.

Re: Coronavirus and delayed shipping times

Posted: Thu Jun 11, 2020 8:16 pm
by Jonesy1760
VPaulus wrote:
Thu Jun 04, 2020 9:24 am
Nothing has changed. The office is still close.
I'm sorry.
NEW CAMPAIGNS FOR PANZER CORP 2?..Does not do a damn bit of good if I cant even get the original game!

Re: Coronavirus and delayed shipping times

Posted: Fri Jun 19, 2020 6:36 pm
by Brenmusik
Something has changed, my copy arrived today... and is in quarantine :wink:

Re: Coronavirus and delayed shipping times

Posted: Mon Jul 13, 2020 2:51 pm
by AlbertoC
Hi everyone. We have an important announcement to make regarding our physical orders.

We are now shipping once again.

It will take a bit to run through all the back orders, and we expect to have everything shipped out by mid August at the latest.

Thank you for your patience.

Re: Coronavirus and delayed shipping times

Posted: Wed Jul 15, 2020 12:42 am
by Jonesy1760
AlbertoC wrote:
Mon Jul 13, 2020 2:51 pm
Hi everyone. We have an important announcement to make regarding our physical orders.

We are now shipping once again.

It will take a bit to run through all the back orders, and we expect to have everything shipped out by mid August at the latest.

Thank you for your patience.
OK...GREAT NEWS ,,,so how much is the field marshall edition with the case and disk sent to the USA?