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wrong serial number

Posted: Fri Apr 30, 2010 7:04 pm
by jnpoint
I just updated my game with patch 1.8 and now my serial number is incorrect? And I did buy the game from Slitherine - what can I do?

Posted: Sat May 01, 2010 4:45 pm
by IainMcNeil
When does it say your serial number is wrong? YOu can look up your serial number at or if you registered on the MPage on the home page.

Posted: Sat May 01, 2010 6:35 pm
by jnpoint
The problem is, that I can't get into the game. When I start up anew game, it tells me right away, that it is the wrong serial number. So I have no chance to change anything.

I do have the serial number from the confirmation mail I got, when I bought the game, long time ago.

Posted: Sun May 02, 2010 8:08 am
by Jekky
Can you post the specific error message please - there are a couple of errors related to serial numbers, knowing which one it is will help us to resolve your problem.

Posted: Sun May 02, 2010 6:39 pm
by jnpoint
I reinstalled it all over again - and now it works with the 1.8 patch - I do not know why. But I'm happy, that it works

Posted: Sun May 02, 2010 8:26 pm
by Jekky
Well, good to hear that it's now working - most likely the patch installer messed up the serial number first time around.