GBM Download Speed

Tech support for HISTORY™ Great Battles Medieval

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robhyde
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 3
Joined: Mon Oct 15, 2007 8:32 pm

GBM Download Speed

Post by robhyde » Sun Oct 11, 2009 9:43 am

Hi, I just purchased great battles medieval but my downloadspeed is sitting at around 10k/sec. I've got a 20meg cable line and other sites are fine so is this the sort of speed I should expect? At this rate it's going to take over 24 hours to download!

Are any mirrors available for the download?

Thanks,
Rob

IainMcNeil
Site Admin
Site Admin
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Post by IainMcNeil » Sun Oct 11, 2009 11:17 am

Hi Rob

the download service is something we pay a premium for so I will chase this up immediately.

Sorry for the inconvenience.

Iain

robhyde
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 3
Joined: Mon Oct 15, 2007 8:32 pm

Post by robhyde » Sun Oct 11, 2009 3:48 pm

After 9 hours I now get this...

Image

animaluk
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 10
Joined: Thu Aug 27, 2009 11:59 am

so slow

Post by animaluk » Sun Oct 11, 2009 6:23 pm

well i have been downloading for 5 hours and am still not half way there .this is rubbish what the hell is going on

lordzimoa
Lordz Games Studio
Lordz Games Studio
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Contact:

Post by lordzimoa » Sun Oct 11, 2009 6:27 pm

Be sure Iain will take this up with Digital River first thing tomorrow morning when the office opens in the UK.

I do not know if this helps, but have a look at the Digital River support and FAQ

http://www.digitalriver.com/dr/v2/ec_ma ... 1&xid=8279

Or

http://www.digitalriver.com/dr/v2/ec_ma ... 1&xid=8279

IainMcNeil
Site Admin
Site Admin
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Post by IainMcNeil » Sun Oct 11, 2009 8:36 pm

I am kicking DR butt on this but it sems to be a system wide issue for them. I don't know how to apologise guys - this is very frustrating for us as well as you.

IainMcNeil
Site Admin
Site Admin
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Joined: Fri Apr 01, 2005 10:19 am

Post by IainMcNeil » Sun Oct 11, 2009 10:07 pm

DR say they have fixed the issue and everything should be running smoothly now. If anyone who was having issues can confirm that would be great.

robhyde
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 3
Joined: Mon Oct 15, 2007 8:32 pm

Post by robhyde » Mon Oct 12, 2009 6:27 pm

I'm still getting the forbidden error, have I exceeded some sort of limit after the download kept timing out?

IainMcNeil
Site Admin
Site Admin
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Joined: Fri Apr 01, 2005 10:19 am

Post by IainMcNeil » Mon Oct 12, 2009 8:36 pm

Can you try without a download manager enabled and if that does not work send your order number to info@slitherine.co.uk and we'll get you up and running ASAP.

IainMcNeil
Site Admin
Site Admin
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Joined: Fri Apr 01, 2005 10:19 am

Post by IainMcNeil » Mon Oct 12, 2009 8:39 pm

Saw your PM with the order number so fixed your download limit hopefully! Try again and let me know.

animaluk
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 10
Joined: Thu Aug 27, 2009 11:59 am

same problem

Post by animaluk » Mon Oct 12, 2009 10:41 pm

sorted

direwolf
Corporal - Strongpoint
Corporal - Strongpoint
Posts: 51
Joined: Mon Aug 28, 2006 5:59 pm

Post by direwolf » Sat Oct 17, 2009 2:18 am

Guys,

I am tryin to DL to my home comp and am getting teh same 403 forbidden error...please advise how to rewsolve this.

thx,
DW

pipfromslitherine
Site Admin
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Joined: Wed Mar 23, 2005 10:35 pm

Post by pipfromslitherine » Sat Oct 17, 2009 2:51 am

I'm not sure why that would be. I am sure Iain will take it up with DR on Monday. Was there a reason that you don't just take the original installer file home on a disk?

Cheers

Pip

direwolf
Corporal - Strongpoint
Corporal - Strongpoint
Posts: 51
Joined: Mon Aug 28, 2006 5:59 pm

Post by direwolf » Sat Oct 17, 2009 4:13 am

Pip,

Come now my good man...if i did that then what would YOU do on a Friday night/Sat morning????

I mean, aren't i helping you keep gainfully employed in these troubling economic times by my juvenile questions?

Geez...(DW slowly exits stage right, scuffling his feet and whistling out of tune...)

DW

p.s. thanks for the suggestion, copying over now. :wink:

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