Software malfunctioning...plz help

Tech support for HISTORY™ Great Battles Medieval

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bull1390
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 11
Joined: Sat Dec 12, 2009 9:56 pm

Software malfunctioning...plz help

Post by bull1390 » Tue Dec 29, 2009 7:22 pm

I have a quite serious problem showing up when i click on the map that is displayed on the right bottom side when i play......the message reoprts:

Unhandled Exception
Exp Code: 0x C0000005
Exp Flags:0
Exp Address: 0x00405320
Please Report!

PLEASE TELL ME WHAT SHOULD I DO

pipfromslitherine
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Post by pipfromslitherine » Tue Dec 29, 2009 8:22 pm

Can you please cut and paste the contents of the error.log file (found in you Documents directory inside the GBM subfolder) immediately after you experience this crash.

Also, can you post your system specs and give details of the mission (does it only happen on a specific one?).

Cheers

Pip

bull1390
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 11
Joined: Sat Dec 12, 2009 9:56 pm

here's the contents of the error.log file u've asked me

Post by bull1390 » Wed Dec 30, 2009 1:02 pm

UNKNOWN TAGS IN: Config\system.txt
Unknown Tag: TURNTICKS
Unknown Tag: HITBONUS
END: Config\system.txt
Creating Device.....
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
MIS: Done Init 3D Device
MIS: SDRS
MIS: Tex Enum
MIS: Init Decal Render
WARNING: FAILED to load sample data\sounds\Clang.wav (4)
WARNING: FAILED to load sample data\sounds\empty.wav (59)
INITIAL LOAD 2231
Time to Load: 796
QUEST WARNINGS:
QUEST: Variable (EscortLoot) is a Result without being tested
QUEST: Variable (Tourney) is a Prereq without being altered
QUEST: Variable ($$ENDED_CAMPAIGN) is unused
QUEST: Variable (ORDERSTAR) is unused

CHAIN: ENGLISHCAMPAIGN_0 length = 16
QUEST WARNINGS:
QUEST: Variable (EscortLoot) is a Result without being tested
QUEST: Variable (Tourney) is a Prereq without being altered
QUEST: Variable ($$ENDED_CAMPAIGN) is unused
QUEST: Variable (ORDERSTAR) is unused

CHAIN: ENGLISHCAMPAIGN_0 length = 16
INIT RAND 4 13713
INIT RAND 4 30649
WARNING: Failed to preload mesh positive_card?
WARNING: Failed to preload mesh victory?
INIT RAND 4 17055
INIT RAND 4 10675
INIT RAND 4 21765
WARNING: Failed to preload mesh positive_card?
INIT RAND 4 12916
INIT RAND 4 27980
WARNING: Failed to preload mesh english_victory_tile?
WARNING: Failed to preload mesh positive_card?
WARNING: Failed to preload mesh victory?
INIT RAND 4 1095
INIT RAND 4 6376
QUEST WARNINGS:
QUEST: Variable (EscortLoot) is a Result without being tested
QUEST: Variable (Tourney) is a Prereq without being altered
QUEST: Variable ($$ENDED_CAMPAIGN) is unused
QUEST: Variable (ORDERSTAR) is unused

CHAIN: ENGLISHCAMPAIGN_0 length = 16
WinSock V1.1
WinSock Running
Rebuilding the Device....
Clearing 16 VB
Clearing 19 Textures
Rebuilding the Device....
Rebuilding the Device....
Rebuilding the Device....
Rebuilding the Device....
SUCCESS!!!! Rebuilding the Device....
QUEST WARNINGS:
QUEST: Variable (EscortLoot) is a Result without being tested
QUEST: Variable (Tourney) is a Prereq without being altered
QUEST: Variable ($$ENDED_CAMPAIGN) is unused
QUEST: Variable (ORDERSTAR) is unused

CHAIN: ENGLISHCAMPAIGN_0 length = 16
INIT RAND 4 30123
RESTORE ALL
Rebuilding the Device....
Clearing 16 VB
Clearing 20 Textures
SUCCESS!!!! Rebuilding the Device....
INIT RAND 4 29679
INIT RAND 4 2897
INIT RAND 4 9821
INIT RAND 4 6205
INIT RAND 4 11694
INIT RAND 4 18763
INIT RAND 4 2732
WARNING: Failed to preload mesh victory?
INIT RAND 4 28529
INIT RAND 4 14339
WARNING: Failed to preload mesh english_victory_tile?
WARNING: Failed to preload mesh victory?
WARNING: Failed to preload mesh english_victory_tile?
INIT RAND 4 11017
WARNING: Failed to preload mesh positive_card?
INIT RAND 4 19733
WARNING: Failed to preload mesh positive_card?
QUEST WARNINGS:
QUEST: Variable (EscortLoot) is a Result without being tested
QUEST: Variable (Tourney) is a Prereq without being altered
QUEST: Variable ($$ENDED_CAMPAIGN) is unused
QUEST: Variable (ORDERSTAR) is unused

CHAIN: ENGLISHCAMPAIGN_0 length = 16
WinSock V1.1
WinSock Running
Still elements in Fonts
KERNEL MEMORY CHECKING IS **OFF**

bull1390
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 11
Joined: Sat Dec 12, 2009 9:56 pm

Post by bull1390 » Wed Dec 30, 2009 1:52 pm

this error appeared when i was playing the mission: picardy-raid the border villages......
basically it happened when i right clicked on the cavalry to attack an enemy unit which was far away so used the map....i clicked on the map and right clicked on the enemy to order the attack....when i clicked again on the map to go back to my units the software crashed.....
here r also my system specs since u wanted to know them...

processor: Intel(R) Core(TM) Duo CPU T9550 @ 2.66GHz 2.67GHz
RAM: 4,00 GB
Operative System: Windows Vista Home Premium 64 bit, (with service pack 2)

pipfromslitherine
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Post by pipfromslitherine » Wed Dec 30, 2009 7:01 pm

Thanks for the log, but I need the error log from immediately after a crash occurs. The one you posted appears to have finished cleanly.

Cheers

Pip

bull1390
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 11
Joined: Sat Dec 12, 2009 9:56 pm

Post by bull1390 » Wed Dec 30, 2009 8:43 pm

yes i know...it thought it would have been useful in any case....anyway it showed up only when playing that mission....now everything is fine...it's a really great game....if u want to i can replay that mission just to check that error out...well thanks anyway...i'll let u know

bull1390
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 11
Joined: Sat Dec 12, 2009 9:56 pm

IT HAPPENED AGAIN....the error's log file

Post by bull1390 » Fri Jan 01, 2010 10:59 pm

UNKNOWN TAGS IN: Config\system.txt
Unknown Tag: TURNTICKS
Unknown Tag: HITBONUS
END: Config\system.txt
Creating Device.....
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
MIS: Done Init 3D Device
MIS: SDRS
MIS: Tex Enum
MIS: Init Decal Render
WARNING: FAILED to load sample data\sounds\Clang.wav (4)
WARNING: FAILED to load sample data\sounds\empty.wav (59)
INITIAL LOAD 4321
Time to Load: 795
QUEST WARNINGS:
QUEST: Variable (EscortLoot) is a Result without being tested
QUEST: Variable (Tourney) is a Prereq without being altered
QUEST: Variable ($$ENDED_CAMPAIGN) is unused
QUEST: Variable (ORDERSTAR) is unused

CHAIN: ENGLISHCAMPAIGN_0 length = 16
QUEST WARNINGS:
QUEST: Variable (EscortLoot) is a Result without being tested
QUEST: Variable (Tourney) is a Prereq without being altered
QUEST: Variable ($$ENDED_CAMPAIGN) is unused
QUEST: Variable (ORDERSTAR) is unused

CHAIN: ENGLISHCAMPAIGN_0 length = 16
INIT RAND 4 10627
WARNING: Failed to preload mesh victory?
WARNING: Failed to preload mesh negative_card?
######## EXCEPTION: 0xC0000005 at address: 0x00405320
C:\Program Files (x86)\Slitherine\HISTORY Great Battles Medieval;C:\Program Files (x86)\Slitherine\HISTORY Great Battles Medieval;C:\Windows
0: SymGetSymFromAddr64(): GetLastError = 487

bull1390
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 11
Joined: Sat Dec 12, 2009 9:56 pm

Software malfunctioning...plz help......the error log file

Post by bull1390 » Sat Jan 02, 2010 2:58 pm

UNKNOWN TAGS IN: Config\system.txt
Unknown Tag: TURNTICKS
Unknown Tag: HITBONUS
END: Config\system.txt
Creating Device.....
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
MIS: Done Init 3D Device
MIS: SDRS
MIS: Tex Enum
MIS: Init Decal Render
WARNING: FAILED to load sample data\sounds\Clang.wav (4)
WARNING: FAILED to load sample data\sounds\empty.wav (59)
INITIAL LOAD 3214
Time to Load: 780
QUEST WARNINGS:
QUEST: Variable (EscortLoot) is a Result without being tested
QUEST: Variable (Tourney) is a Prereq without being altered
QUEST: Variable ($$ENDED_CAMPAIGN) is unused
QUEST: Variable (ORDERSTAR) is unused

CHAIN: ENGLISHCAMPAIGN_0 length = 16
QUEST WARNINGS:
QUEST: Variable (EscortLoot) is a Result without being tested
QUEST: Variable (Tourney) is a Prereq without being altered
QUEST: Variable ($$ENDED_CAMPAIGN) is unused
QUEST: Variable (ORDERSTAR) is unused

CHAIN: ENGLISHCAMPAIGN_0 length = 16
WARNING: Failed to preload mesh english_victory_tile?
INIT RAND 4 24247
WARNING: Failed to preload mesh positive_card?
WARNING: Failed to preload mesh victory?
WARNING: Failed to preload mesh english_victory_tile?
INIT RAND 4 21847
WARNING: Failed to preload mesh negative_card?
WARNING: Failed to preload mesh victory?
WARNING: Failed to preload mesh english_victory_tile?
INIT RAND 4 21846
WARNING: Failed to preload mesh positive_card?
WARNING: Failed to preload mesh negative_card?
WARNING: Failed to preload mesh victory?
WARNING: Failed to preload mesh english_victory_tile?
INIT RAND 4 17836
WARNING: Failed to preload mesh english_victory_tile?
INIT RAND 4 30142
WARNING: Failed to preload mesh victory?
WARNING: Failed to preload mesh english_victory_tile?
WARNING: Failed to preload mesh french_victory_tile?
INIT RAND 4 7578
WARNING: Failed to preload mesh negative_card?
WARNING: Failed to preload mesh victory?
WARNING: Failed to preload mesh positive_card?
######## EXCEPTION: 0xC0000005 at address: 0x00405320
C:\Program Files (x86)\Slitherine\HISTORY Great Battles Medieval;C:\Program Files (x86)\Slitherine\HISTORY Great Battles Medieval;C:\Windows
0: SymGetSymFromAddr64(): GetLastError = 487

bull1390
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 11
Joined: Sat Dec 12, 2009 9:56 pm

Post by bull1390 » Sat Jan 02, 2010 2:59 pm

please solve this out cuz it's the second time in 2 days it occurs......it's frustrating

pipfromslitherine
Site Admin
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Posts: 9099
Joined: Wed Mar 23, 2005 10:35 pm

Post by pipfromslitherine » Sat Jan 02, 2010 7:26 pm

Are you updated to the latest patch, firstly?

Second, can you please give us some idea of what happened when the game crashed. What were you doing, the mission, etc. Also your systems specs.

Cheers

Pip

bull1390
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 11
Joined: Sat Dec 12, 2009 9:56 pm

Post by bull1390 » Sat Jan 02, 2010 7:37 pm

u have all the information u need in the previous replie....anyways yes i did update the software to the newest patch..
the first time it crashed i was playing the mission "raid Picardy" then today when i played the battle that follows that one of Crecy....i can't remember exactly which one it was.....
the software crashed when i used the minimap in the right bottom corner to move across the battlefield.....it happened when i gave repeatedly some commands to my squads through the minimap

i have a sony vaio VGN-FW3 with the following specs:
processor: Intel(R) Core(TM) Duo CPU T9550 @ 2.66GHz 2.67GHz
RAM: 4,00 GB
Operative System: Windows Vista Home Premium 64 bit, (with service pack 2)

i hope this may be helpful

P.S. fortunately it doesn't crash all the time

pipfromslitherine
Site Admin
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Posts: 9099
Joined: Wed Mar 23, 2005 10:35 pm

Post by pipfromslitherine » Sun Jan 03, 2010 3:53 am

Sorry - didn't realise we had gotten the info earlier. I will take a look and see whether it is something I can repeat here.

Cheers

Pip

bull1390
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 11
Joined: Sat Dec 12, 2009 9:56 pm

Post by bull1390 » Sun Jan 03, 2010 2:33 pm

thank you indeed for your help

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