Are you having problems with your website?

Tech support for PC & Mac. Please post your OS and version number when reporting bugs.

Moderators: Slitherine Core, NewRoSoft, FoG PC Moderator

Xiggy
Staff Sergeant - StuG IIIF
Staff Sergeant - StuG IIIF
Posts: 283
Joined: Tue Feb 16, 2010 7:55 pm

Are you having problems with your website?

Post by Xiggy » Sun Jan 20, 2013 5:11 pm

Downloading Turns, or even accessing it is painfully slow.

alzado_77
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 88
Joined: Sun Nov 13, 2011 7:09 pm

Re: Are you having problems with your website?

Post by alzado_77 » Sun Jan 20, 2013 6:39 pm

Me too. Some turns have taken more than 5 minutes to up/download - if I come out and try again I get the re-download message! Seems to happen more in the evening... :shock:

IainMcNeil
Site Admin
Site Admin
Posts: 13521
Joined: Fri Apr 01, 2005 10:19 am

Re: Are you having problems with your website?

Post by IainMcNeil » Mon Jan 21, 2013 12:51 pm

There is no known issue so who is this happening for - what is your physical location and when exactly does the problem occur and we can try and dig in to it.

krieg63
Master Sergeant - Bf 109E
Master Sergeant - Bf 109E
Posts: 456
Joined: Thu May 06, 2010 2:15 am
Location: Laval

Re: Are you having problems with your website?

Post by krieg63 » Mon Jan 21, 2013 1:49 pm

all the week end the site have problem. I'm realy surprise if you didn't have any tool to monitor your servor. all game was affected, fog, commander, BA

voskarp
Sergeant Major - SdKfz 234/2 8Rad
Sergeant Major - SdKfz 234/2 8Rad
Posts: 612
Joined: Fri Sep 07, 2012 5:47 pm
Location: Uppsala, Sweden

Re: Are you having problems with your website?

Post by voskarp » Mon Jan 21, 2013 6:58 pm

I'm in Sweden, and Sunday evening there was sometimes extremely long waiting periods. At one time I force quitted FoG when it had been trying to download a game for over one hour!

It has happened some time before, a month or so ago. That time I think it was a code -1 error or something like that. But since there's a new version coming I don't bother much with problems in this version.

By the way... thanks for a sweet game! :)

Xiggy
Staff Sergeant - StuG IIIF
Staff Sergeant - StuG IIIF
Posts: 283
Joined: Tue Feb 16, 2010 7:55 pm

Re: Are you having problems with your website?

Post by Xiggy » Tue Jan 22, 2013 5:22 am

I live in the USA. Same issue on Sunday. Appears to have cleared up.

Obelix
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 19
Joined: Mon Aug 30, 2010 9:00 am

Re: Are you having problems with your website?

Post by Obelix » Tue Jan 22, 2013 8:04 pm

I've been having problems ever since the weekend, both downloading instance and then uploading after I've played my turn.

It seems to work, eventually, but there is definitely something wrong somewhere.

I'm in the UK.

fogman
Colonel - Fallschirmjäger
Colonel - Fallschirmjäger
Posts: 1483
Joined: Wed Jun 20, 2012 1:29 pm

Re: Are you having problems with your website?

Post by fogman » Tue Jan 22, 2013 9:08 pm

the problem's back. i just force closed after waiting 10 minutes for a game to load. ridiculous. in canada.

romainpek
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 76
Joined: Thu Jun 10, 2010 8:12 pm

Re: Are you having problems with your website?

Post by romainpek » Tue Jan 22, 2013 9:08 pm

Same problem in France. It takes for ever to download and upload an MP game. It started about a week ago

Tiavals
Sergeant Major - SdKfz 234/2 8Rad
Sergeant Major - SdKfz 234/2 8Rad
Posts: 614
Joined: Tue Nov 01, 2011 11:02 am

Re: Are you having problems with your website?

Post by Tiavals » Tue Jan 22, 2013 9:49 pm

Finland here, it's been impossible to download turns for a few hours at least.

voskarp
Sergeant Major - SdKfz 234/2 8Rad
Sergeant Major - SdKfz 234/2 8Rad
Posts: 612
Joined: Fri Sep 07, 2012 5:47 pm
Location: Uppsala, Sweden

Re: Are you having problems with your website?

Post by voskarp » Wed Jan 23, 2013 7:04 pm

At the moment I'm experiencing long uploading times.

piltdown
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 9
Joined: Wed Mar 03, 2010 7:59 pm

Re: Are you having problems with your website?

Post by piltdown » Wed Jan 23, 2013 7:49 pm

Has been very, very slow for the past few days and at times impossible. Sometimes, fails to up/download - no error message, just the Please Wait.... window. I am in the UK

JocaRamiro
Sergeant - 7.5 cm FK 16 nA
Sergeant - 7.5 cm FK 16 nA
Posts: 248
Joined: Sat Dec 05, 2009 10:19 pm

Re: Are you having problems with your website?

Post by JocaRamiro » Wed Jan 23, 2013 8:00 pm

Hi,

I am in US. In the last few days, game downloads and uploads have been been noticiably slower.

IainMcNeil
Site Admin
Site Admin
Posts: 13521
Joined: Fri Apr 01, 2005 10:19 am

Re: Are you having problems with your website?

Post by IainMcNeil » Tue Jan 29, 2013 11:12 am

We had a number of people reporting issues so upgraded the server last week. Has this helped - are you able to play ok now?

Tiavals
Sergeant Major - SdKfz 234/2 8Rad
Sergeant Major - SdKfz 234/2 8Rad
Posts: 614
Joined: Tue Nov 01, 2011 11:02 am

Re: Are you having problems with your website?

Post by Tiavals » Tue Jan 29, 2013 12:58 pm

The problems, at least for me, have been so infrequent that you can't really tell yet. For example, I usually get problems once or twice a week. Normally it works great, but at times it doesn't work at all. For now it has worked fine, but that may change in the future.

Obelix
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 19
Joined: Mon Aug 30, 2010 9:00 am

Re: Are you having problems with your website?

Post by Obelix » Tue Jan 29, 2013 2:05 pm

Seems to be ok now, which is great!

voskarp
Sergeant Major - SdKfz 234/2 8Rad
Sergeant Major - SdKfz 234/2 8Rad
Posts: 612
Joined: Fri Sep 07, 2012 5:47 pm
Location: Uppsala, Sweden

Re: Are you having problems with your website?

Post by voskarp » Tue Jan 29, 2013 2:20 pm

I haven't had any problems with down/uploading lately...

IainMcNeil
Site Admin
Site Admin
Posts: 13521
Joined: Fri Apr 01, 2005 10:19 am

Re: Are you having problems with your website?

Post by IainMcNeil » Wed Jan 30, 2013 10:45 am

The issues are all related to server load. We're working on ways to split the system in to chunks to spread the load but it was never part of the original design so takes a lot of time to do and requires the game clients to be changed too but this will be in place when we move to FoG Unity.

timmy1
Lieutenant-General - Nashorn
Lieutenant-General - Nashorn
Posts: 3436
Joined: Fri Feb 29, 2008 8:39 pm
Location: Chelmsford, Essex, England

Re: Are you having problems with your website?

Post by timmy1 » Wed Jan 30, 2013 8:29 pm

Iain

I seriously wish you well on that. Having to make a non-clustered server/apps support clustering/load-balancing is no small task and requires a degree of care. We would all rather you took your time and got it right (I know how painful it is when you don't).

Regards
Tim

IainMcNeil
Site Admin
Site Admin
Posts: 13521
Joined: Fri Apr 01, 2005 10:19 am

Re: Are you having problems with your website?

Post by IainMcNeil » Thu Jan 31, 2013 5:39 pm

Thanks - this is not what we started out doing so is a bit of a learning curve. It's also made more complex by having to deal with existing games so we're working hard on it but there are no simple quick fixes unfortunately :(

Post Reply

Return to “Field of Glory : Tech Support”