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Are you having problems with your website?

Posted: Sun Jan 20, 2013 5:11 pm
by Xiggy
Downloading Turns, or even accessing it is painfully slow.

Re: Are you having problems with your website?

Posted: Sun Jan 20, 2013 6:39 pm
by alzado_77
Me too. Some turns have taken more than 5 minutes to up/download - if I come out and try again I get the re-download message! Seems to happen more in the evening... :shock:

Re: Are you having problems with your website?

Posted: Mon Jan 21, 2013 12:51 pm
by IainMcNeil
There is no known issue so who is this happening for - what is your physical location and when exactly does the problem occur and we can try and dig in to it.

Re: Are you having problems with your website?

Posted: Mon Jan 21, 2013 1:49 pm
by krieg63
all the week end the site have problem. I'm realy surprise if you didn't have any tool to monitor your servor. all game was affected, fog, commander, BA

Re: Are you having problems with your website?

Posted: Mon Jan 21, 2013 6:58 pm
by voskarp
I'm in Sweden, and Sunday evening there was sometimes extremely long waiting periods. At one time I force quitted FoG when it had been trying to download a game for over one hour!

It has happened some time before, a month or so ago. That time I think it was a code -1 error or something like that. But since there's a new version coming I don't bother much with problems in this version.

By the way... thanks for a sweet game! :)

Re: Are you having problems with your website?

Posted: Tue Jan 22, 2013 5:22 am
by Xiggy
I live in the USA. Same issue on Sunday. Appears to have cleared up.

Re: Are you having problems with your website?

Posted: Tue Jan 22, 2013 8:04 pm
by Obelix
I've been having problems ever since the weekend, both downloading instance and then uploading after I've played my turn.

It seems to work, eventually, but there is definitely something wrong somewhere.

I'm in the UK.

Re: Are you having problems with your website?

Posted: Tue Jan 22, 2013 9:08 pm
by fogman
the problem's back. i just force closed after waiting 10 minutes for a game to load. ridiculous. in canada.

Re: Are you having problems with your website?

Posted: Tue Jan 22, 2013 9:08 pm
by romainpek
Same problem in France. It takes for ever to download and upload an MP game. It started about a week ago

Re: Are you having problems with your website?

Posted: Tue Jan 22, 2013 9:49 pm
by Tiavals
Finland here, it's been impossible to download turns for a few hours at least.

Re: Are you having problems with your website?

Posted: Wed Jan 23, 2013 7:04 pm
by voskarp
At the moment I'm experiencing long uploading times.

Re: Are you having problems with your website?

Posted: Wed Jan 23, 2013 7:49 pm
by piltdown
Has been very, very slow for the past few days and at times impossible. Sometimes, fails to up/download - no error message, just the Please Wait.... window. I am in the UK

Re: Are you having problems with your website?

Posted: Wed Jan 23, 2013 8:00 pm
by JocaRamiro
Hi,

I am in US. In the last few days, game downloads and uploads have been been noticiably slower.

Re: Are you having problems with your website?

Posted: Tue Jan 29, 2013 11:12 am
by IainMcNeil
We had a number of people reporting issues so upgraded the server last week. Has this helped - are you able to play ok now?

Re: Are you having problems with your website?

Posted: Tue Jan 29, 2013 12:58 pm
by Tiavals
The problems, at least for me, have been so infrequent that you can't really tell yet. For example, I usually get problems once or twice a week. Normally it works great, but at times it doesn't work at all. For now it has worked fine, but that may change in the future.

Re: Are you having problems with your website?

Posted: Tue Jan 29, 2013 2:05 pm
by Obelix
Seems to be ok now, which is great!

Re: Are you having problems with your website?

Posted: Tue Jan 29, 2013 2:20 pm
by voskarp
I haven't had any problems with down/uploading lately...

Re: Are you having problems with your website?

Posted: Wed Jan 30, 2013 10:45 am
by IainMcNeil
The issues are all related to server load. We're working on ways to split the system in to chunks to spread the load but it was never part of the original design so takes a lot of time to do and requires the game clients to be changed too but this will be in place when we move to FoG Unity.

Re: Are you having problems with your website?

Posted: Wed Jan 30, 2013 8:29 pm
by timmy1
Iain

I seriously wish you well on that. Having to make a non-clustered server/apps support clustering/load-balancing is no small task and requires a degree of care. We would all rather you took your time and got it right (I know how painful it is when you don't).

Regards
Tim

Re: Are you having problems with your website?

Posted: Thu Jan 31, 2013 5:39 pm
by IainMcNeil
Thanks - this is not what we started out doing so is a bit of a learning curve. It's also made more complex by having to deal with existing games so we're working hard on it but there are no simple quick fixes unfortunately :(