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Login Failure

Posted: Fri Oct 24, 2014 3:21 pm
by MikeMarchant
Having successfully logged in this morning to check my games, I have failed to be able to do so this afternoon. I have checked the usual stuff like firewalls and user-name/password etc, but nothing has changed my inability to log in. I have tried over a period of a few hours, on and off, and am repeatedly getting a Code 8 error - Login invalid.

Out of curiosity, I loaded Pike & Shot and tried to log in in there, but receieved the same result, my login is invalid.

Logging in to the Slitherine Forums has not resulted in any problem, though, that's absolutely fine.

Is there a prorblem with the server at the moment, do you know, or is this likely to be a fault at my end?


Best Wishes

Mike Marchant

Re: Login Failure

Posted: Fri Oct 24, 2014 3:54 pm
by Leonidas048
Hello ive got the same problem as well and its effected the Panzer Corps game as well i cant login. So it must be to do with them hope they will sort it out soon.

Re: Login Failure

Posted: Fri Oct 24, 2014 4:21 pm
by MikeMarchant
Thanks for the information, Leonidas. That helps.

Fingers crossed.


Best Wishes

Mike

Re: Login Failure

Posted: Fri Oct 24, 2014 6:06 pm
by PeterGuest
Aha - that's explains it!!

Glad I found your posts - thought it was just me or that I'd broken something ...

A good excuse for a quick trip to the pub I think - thanks!

Re: Login Failure

Posted: Fri Oct 24, 2014 6:55 pm
by Leonidas048
I dont know about the rest of you but i still cant login anywhere? Surely a lot more players must be affected?

Re: Login Failure

Posted: Fri Oct 24, 2014 7:20 pm
by MikeMarchant
Still nothing here either.

It's possible, of course, that Slitehrine have no idea there's a problem, so while I'm sitting here waiting for them to resolve it, they're not aware there's a problem to resolve. I'll email tech support to let them know, just in case.

If I get any nws, good or bad, I'll post it here.


Best Wishes

Mike

Re: Login Failure

Posted: Fri Oct 24, 2014 8:07 pm
by Leonidas048
Thanks i dont know about all the games on this site but let them know its affected the Panzer Corps game as well if you like thanks.

Re: Login Failure

Posted: Fri Oct 24, 2014 8:51 pm
by MikeMarchant
Yes, I've done that, Leonidas. I've had the usual automated reply, but nothing else yet.

Given it's Firday evening iI doubt I'll hear anything today, and I'm not sure if they work over the weekend.

It might sort itself out, of course.


Best Wishes

Mike

Re: Login Failure

Posted: Fri Oct 24, 2014 9:02 pm
by Leonidas048
Thanks, its weird a lot more players arent complaining? Ive sent an email off to one of my regular opponents to see if he has problems. Still waiting.

Re: Login Failure

Posted: Fri Oct 24, 2014 9:15 pm
by MikeMarchant
It might well be only a small number of players affected, or it might be that not many others have tried to log in recently (it's Friday night, they might all be down the pub).


Best Wishes

Mike

Re: Login Failure

Posted: Fri Oct 24, 2014 9:55 pm
by Leonidas048
My regular opponent for both games has got back to me and he says hes been able to log in to both games. So the mystery deepens.

Re: Login Failure

Posted: Fri Oct 24, 2014 10:18 pm
by MikeMarchant
I've jut spoken to another palyer who is also having no problem logging in, so I expect it's a localised problem, affecting only a small number of players. We're just the unlucky ones, I guess.


Best Wishes

Mike

Re: Login Failure

Posted: Sat Oct 25, 2014 8:43 am
by Leonidas048
Hello i still cant login on any of the games. Do you think its any good to reset the password?

Re: Login Failure

Posted: Sat Oct 25, 2014 10:34 am
by MikeMarchant
I still can't get in either. A password change can't hurt; worth a try.

Let me know how you get on?


Best Wishes

Mike

Re: Login Failure

Posted: Sat Oct 25, 2014 6:00 pm
by Leonidas048
Hello its worked!! I reset my password again using my email address. I used the same password as last time at the main Slitherine menu when you setup your password to merge with the other sites like Matrix. Then when you enter the FoG site use your original username then type in your password again and click remember and it should work. Obviously something must have corrupted the servers recognising our passwords. Let me know how you get on thanks.

Re: Login Failure

Posted: Sat Oct 25, 2014 6:24 pm
by MikeMarchant
Well done, Leonidas!

I did the same and I am now back in again.

Thanks for the inspired idea.


Best Wishes

Mike

Re: Login Failure

Posted: Sat Oct 25, 2014 7:02 pm
by Leonidas048
Yes i do have my moments of inspiration. Hope the others have sorted it out.

Re: Login Failure

Posted: Mon Oct 27, 2014 5:01 am
by voskarp
I keep getting a: "Sorry, your account is temporarily locked due to too many failed attempts, please try again in 10 minutes." even though I haven't touched the computer in several hours.

Re: Login Failure

Posted: Mon Oct 27, 2014 12:16 pm
by MikeMarchant
Slitherine did get back to me to say that there had been problems with the server. Maybe they are still having problems.

That or someone else is trying to log into your account.

Email support (support@slitherine.co.uk) and see if they can sort it out for you.


Best Wishes

Mike

Re: Login Failure

Posted: Mon Oct 27, 2014 9:36 pm
by Leonidas048
If you dont get anywhere with Slitherine just do as i did reset your whole identity from scratch with a new password. I sometimes wonder if there might be a conflict with our identities now they are merged with Matrix i.e a different password or username with Matrix - just a hunch!