wrong serial number

jnpoint · Post by **jnpoint** » Fri Apr 30, 2010 7:04 pm

I just updated my game with patch 1.8 and now my serial number is incorrect? And I did buy the game from Slitherine - what can I do?

Post by **IainMcNeil** » Sat May 01, 2010 4:45 pm

When does it say your serial number is wrong? YOu can look up your serial number at www.findmyorder.com or if you registered on the MPage on the slitherine.com home page.

jnpoint · Post by **jnpoint** » Sat May 01, 2010 6:35 pm

The problem is, that I can't get into the game. When I start up anew game, it tells me right away, that it is the wrong serial number. So I have no chance to change anything.

I do have the serial number from the confirmation mail I got, when I bought the game, long time ago.

Jekky · Post by **Jekky** » Sun May 02, 2010 8:08 am

Can you post the specific error message please - there are a couple of errors related to serial numbers, knowing which one it is will help us to resolve your problem.

jnpoint · Post by **jnpoint** » Sun May 02, 2010 6:39 pm

I reinstalled it all over again - and now it works with the 1.8 patch - I do not know why. But I'm happy, that it works

Jekky · Post by **Jekky** » Sun May 02, 2010 8:26 pm

Well, good to hear that it's now working - most likely the patch installer messed up the serial number first time around.