Black Screen on Startup via Steam
Moderators: Order of Battle Moderators, The Artistocrats
Black Screen on Startup via Steam
when i start the game i get a black Screen.
I reinstalled the game, deletet the Settings Folder but the Screen stays black.
the game starts with "STRG+alt+del" that opens the Task Manager. Close the Manager and the game starts
what´s wrong here?
I reinstalled the game, deletet the Settings Folder but the Screen stays black.
the game starts with "STRG+alt+del" that opens the Task Manager. Close the Manager and the game starts
what´s wrong here?
Re: Black Screen on Startup via Steam
not sure, lets takes a look
How to get a DxDiag report file:
1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.
How to get a DxDiag report file:
1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.
Re: Black Screen on Startup via Steam
I have same problem.
- Attachments
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- DxDiag.zip
- (6.33 KiB) Downloaded 146 times
Re: Black Screen on Startup via Steam
here it is
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- DxDiag.rar
- (15.68 KiB) Downloaded 142 times
Re: Black Screen on Startup via Steam
Erwi, no errors are in your log so, is this the whole log or is the bottom bit missing?
Re: Black Screen on Startup via Steam
Powell
yours in a laptop with dual chips, you need to go in the Nvidia control panel and select the right chip, as the game may be using the cpu.vga onboard chip instead of the NVIDIA GeForce 840M one
instead of the Intel(R) HD Graphics Family one
then hopefully the game will work
yours in a laptop with dual chips, you need to go in the Nvidia control panel and select the right chip, as the game may be using the cpu.vga onboard chip instead of the NVIDIA GeForce 840M one
instead of the Intel(R) HD Graphics Family one
then hopefully the game will work
add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them which was to blame.
That usually means a 3rd party program, like an Internet security programs, is or could beinterfering with the game or update installation.
run the game from a admin account and use full admin permissions.
please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.
please make sure you are running the latest game version and have up to date drivers installed on your pc,
If you have the original version. So you'll need to update it from the Internet.
Please note that you'll only need the last update, as the updates are comprehensive. (not needed with steam)
Re: Black Screen on Startup via Steam
I'm check all, but I could not solve the problem.
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- DxDiag x64.zip
- (8.52 KiB) Downloaded 137 times
Re: Black Screen on Startup via Steam
12/4/2015 is your video card driver, please update to a later version, You may be able to get a WHQL logo'd driver from the hardware manufacturer.
AMD Radeon HD 5900 Series
are you using 2 vga cards? an two monitors?
Monitor Model: W2486 + Monitor Id: GSM4B77
and again no errors in the post, sorry not a lot i can do without error code, or i'd be guessing.
please contact support[at]slitherine.co.uk who maybe able to give more advice on what if anything they can do or suggest, as it maybe something simple, but with dual cards it's not something that i have come across as yet here, where they may have, good luck
but update the drivers and retry first, and delete the two folders in Documents/My games/(both Morning SUn and Pacific) then retry to run game.
AMD Radeon HD 5900 Series
are you using 2 vga cards? an two monitors?
Monitor Model: W2486 + Monitor Id: GSM4B77
and again no errors in the post, sorry not a lot i can do without error code, or i'd be guessing.
please contact support[at]slitherine.co.uk who maybe able to give more advice on what if anything they can do or suggest, as it maybe something simple, but with dual cards it's not something that i have come across as yet here, where they may have, good luck
but update the drivers and retry first, and delete the two folders in Documents/My games/(both Morning SUn and Pacific) then retry to run game.
Re: Black Screen on Startup via Steam
sorry, i have tried it but it doesen´t work
Re: Black Screen on Startup via Steam
ok sorry about that, only option left is
delete the two folders in Documents/My games/(both Morning Sun and Pacific) then retry to run game
if that also doesn't work,
please contact support[at]slitherine.co.uk
delete the two folders in Documents/My games/(both Morning Sun and Pacific) then retry to run game
if that also doesn't work,
please contact support[at]slitherine.co.uk
Re: Black Screen on Startup via Steam
I have 1 vga cards, but i have AMD 5970. This vga card simulating Crossfire. And yes, I'm using two monitors. I tried play 1 monitor, but has not changed.
Updated latest version VGA driver. Deleted both folders. The game still does not work properly.
Updated latest version VGA driver. Deleted both folders. The game still does not work properly.
Re: Black Screen on Startup via Steam
please contact support[at]slitherine.co.uk
Re: Black Screen on Startup via Steam
Could you please attach the output_log.txt file?
For where to find it check this thread:
http://www.slitherine.com/forum/viewtop ... 72&t=64167
For where to find it check this thread:
http://www.slitherine.com/forum/viewtop ... 72&t=64167
Re: Black Screen on Startup via Steam
Files is there, i send support message slitherine.
Thanks for all.
Thanks for all.
- Attachments
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- outputlod_settings.zip
- (2.16 KiB) Downloaded 127 times
Re: Black Screen on Startup via Steam
Please download the attach file (options.zip) and unzip it.
Copy the extracted file and replace the original file in the Settings folder at:
...\Documents\My Games\Order of Battle - Pacific\Settings
Run the game and check if the issue persists.
Copy the extracted file and replace the original file in the Settings folder at:
...\Documents\My Games\Order of Battle - Pacific\Settings
Run the game and check if the issue persists.
- Attachments
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- options.zip
- (214 Bytes) Downloaded 157 times
Re: Black Screen on Startup via Steam
I try, but nothing has changed.VPaulus wrote:Please download the attach file (options.zip) and unzip it.
Copy the extracted file and replace the original file in the Settings folder at:
...\Documents\My Games\Order of Battle - Pacific\Settings
Run the game and check if the issue persists.
(Similarly, the problem persists https://www.youtube.com/watch?v=p4fB2REx8NM)
Re: Black Screen on Startup via Steam
But does it play when you press alt+tab like in the video?
Re: Black Screen on Startup via Steam
Not sure if it helps, but I have had a similar issue since installing on my new laptop, non-steam. I believe it has to do with the video driver, but I also have a 4k screen. My laptop has two video cards, when I launch the game I get the Mod Launcher screen, when I click Continue on the original game it goes to a black screen with just the mouse cursor. To get the game to load I have to press CTRL-ALT-DEL or close and open the lid. This causes the laptop to re-adjust the resolution and then I get the main screen.
Re: Black Screen on Startup via Steam
Today I tried to play again and worked in window mode. Still it does not work in full screen mode. Thanks VPaulus.VPaulus wrote:Please download the attach file (options.zip) and unzip it.
Copy the extracted file and replace the original file in the Settings folder at:
...\Documents\My Games\Order of Battle - Pacific\Settings
Run the game and check if the issue persists.
Re: Black Screen on Startup via Steam
I'm having this same issue, but on OS X.