Panzerkrieg Installation issue

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pitcairn64
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Panzerkrieg Installation issue

Post by pitcairn64 » Wed Dec 06, 2017 7:42 am

Hi, i purchased two years ago Order of Battle but it was 32 bit now if i try to install the 5.2.1 64 bit version I cannot apply the serial of 32 bit 'cause the installation doesn not required serial and so if I try to install the DLC they dont find Order of Battle installed how i can resolve this aburde issue?

Thanks

zakblood
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Re: Panzerkrieg Installation issue

Post by zakblood » Wed Dec 06, 2017 7:50 am

sorry about the issues, this is the latest and 100% working advice, but only applies to the 64bit version
I am sorry for the issue and for the delay in fixing this, but this should now be fixed.
Provided you are looking for the 64-bit version and are not running a 32-bit version of Windows, please do the below:

1. Please go to the Documents folder for the game (Default: Documents\My Games\Order of Battle – WW2) and delete the folder called “Settings”.

2. Uninstall the both the 32-bit and 64-bit versions of the game and then go to the folder where the game was installed and ensure no files/folders remain

3. Download the file attached in this message "OoB_ClRegx64.zip".

4. Unzip the downloaded file and run the extracted file "OoB_ClRegx64.reg".

5. Allow the "program" to delete the Windows registry keys regarding the game.

6. Install 5.2.1 of the game from the link below and reinstall the game:
http://ftp.matrixgames.com/pub/OrderOfB ... v5.2.1.zip

7. Reinstall all DLCs

8. Run the game and ensure that all DLCs are showing as unlocked and the game is working.

If you need to download your DLCs you can do it from the member’s area. Please see the forum post below which explains how to do this:
http://www.matrixgames.com/forums/tm.asp?m=4290024

ATTACHMENTS
OoB_ClRegx64.zip

http://www.slitherine.com/forum/viewtop ... 64&t=80817

all the files and links and extra info is in the links provided

bismark2010
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Re: Panzerkrieg Installation issue

Post by bismark2010 » Mon Dec 11, 2017 2:43 pm

My problem with this approach is I purchased all of the dlc for order of battle but not all of them show as registered.Only a few show as registered.So the question is am I out of luck.Also Slitherine caused this problem this is quite vexing.Not the customer.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 13239
Joined: Thu Jun 12, 2014 6:44 pm

Re: Panzerkrieg Installation issue

Post by zakblood » Mon Dec 11, 2017 3:05 pm

anything bought will be able to be reinstalled, if you registered the purchase, as we aren't talking about steam, as that not an issue and never was, if you have any issues on a dlc not being in your account, please contact support and open a support ticket
To file a Helpdesk Ticket please send an email to support@slitherine.co.uk

How to Enter a Helpdesk Ticket

Some Tips on how to get a quick and response to your Help Desk Ticket.

Please fill out the subject with a few words on the problem you are having.

Pleas provide the name of the product you are having the issue about. This is very important to get you the best support right away.

Last but not least please give us as much detail about the problem you are having. The two things that we almost always need is your Order number and your Serial number.
http://www.slitherine.com/support/

who will be able to double check on your orders and also see what's bought and registered to your account here, sorry again about your issues

bru888
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Location: Long Island

Re: Panzerkrieg Installation issue

Post by bru888 » Mon Dec 11, 2017 3:09 pm

bismark2010 wrote:My problem with this approach is I purchased all of the dlc for order of battle but not all of them show as registered.Only a few show as registered.So the question is am I out of luck.Also Slitherine caused this problem this is quite vexing.Not the customer.
Yes, unfortunately you must reinstall all of your old DLC but it can be done as long as you have the game keys. Regarding those, here are a couple of what I hope will be helpful posts:

http://www.slitherine.com/forum/viewtop ... 72&t=80973
http://www.slitherine.com/forum/viewtop ... 27#p692327
- Bru

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