Slitherine & Matrix Games get new Websites!

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Bombax
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Re: Slitherine & Matrix Games get new Websites!

Post by Bombax » Sat Sep 07, 2019 9:17 am

I've visited the site for the first time and logged in successfully, but none of the games i own are listed. I had to re-register FoG II in order to download the latest patch.

palowe
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Re: Slitherine & Matrix Games get new Websites!

Post by palowe » Sun Sep 08, 2019 1:04 am

Being plagued with error 500 codes when I try to get to my games listings. Battle for Korsun does not have the download file. File not found error.

Bombax
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Re: Slitherine & Matrix Games get new Websites!

Post by Bombax » Thu Sep 12, 2019 9:59 am

Any progress on these issues?
I logged in today and found only two games listed under 'My Games' - one I bought recently and one I re-registered recently in order to download a patch. My login/id is the same as it always was, so it looks like the previously held data on the games I own, complete with serial numbers, has been lost or can no longer currently be accessed...
I've bought many Slitherine games, and I'm hoping I won't have to re-register every one!
Please get it sorted, Slitherine.

VPaulus
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Re: Slitherine & Matrix Games get new Websites!

Post by VPaulus » Thu Sep 12, 2019 10:09 am

You should contact us at support@slitherine.co.uk.
But usually, most of the cases, the issue is that these games were registered in a different account or they were never registered.
All the accounts were successfully imported to the new accounts.

Bombax
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Re: Slitherine & Matrix Games get new Websites!

Post by Bombax » Thu Sep 12, 2019 10:16 am

I'm sorry but that's just not so. All of the games were visible/accessible until this system change was made. I haven't changed my ID, and other people seem to be having similar issues.

VPaulus
Slitherine
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Re: Slitherine & Matrix Games get new Websites!

Post by VPaulus » Thu Sep 12, 2019 10:20 am

I'm sorry but usually it's like I've said.
As I've told you contact us at support[at]slitherine.co.uk.

VPaulus
Slitherine
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Re: Slitherine & Matrix Games get new Websites!

Post by VPaulus » Thu Sep 12, 2019 10:25 am

In fact I just found one of your other accounts registered under a different username (Miletus) and email address, with some of the games registered.

Bombax
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Re: Slitherine & Matrix Games get new Websites!

Post by Bombax » Thu Sep 12, 2019 10:27 am

AFAIK that was years ago, and I've bought other games/DLCs since. But if you can fix the problem for me, fine...

VPaulus
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Re: Slitherine & Matrix Games get new Websites!

Post by VPaulus » Thu Sep 12, 2019 10:30 am

You've use it recently, as FoG II expansions are registered there.
You've to contacts us at support[at]slitherine.co.uk.

Bombax
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Re: Slitherine & Matrix Games get new Websites!

Post by Bombax » Thu Sep 12, 2019 10:33 am

VPaulus wrote:
Thu Sep 12, 2019 10:30 am
You've use it recently, as FoG II expansions are registered there.
Of course, I should have known that... :roll:
VPaulus wrote:
Thu Sep 12, 2019 10:30 am
You've to contacts us at support[at]slitherine.co.uk.
Clearly.

springel
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Wishlist

Post by springel » Wed Oct 02, 2019 12:17 pm

I noticed that after I had bought a game from my wishlist, it wasn't removed from that list. It is a small thing, but something you should probably put on your todo list.

IainMcNeil
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Re: Slitherine & Matrix Games get new Websites!

Post by IainMcNeil » Tue Oct 15, 2019 10:12 am

Thanks - will do!

DEB
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Re: Slitherine & Matrix Games get new Websites!

Post by DEB » Thu Nov 21, 2019 5:06 pm

Hello,

I gained access to this website for the first time in quite a while today. i believe my problem started with my first visit after the new website was set up.
Note that whilst I can access the main Slitherine webpage and at least this forum / thread, I am unable to access Support ; instead I get a google ( chrome ) screen showing :

This site can’t be reached

The connection was reset.
ERR_CONNECTION_RESET

This same error also occurred during my recent past attempts to visit this website. Also it still occurs when I try to access the Matrix Games website.

It occurs to me that some change has been made ( at some stage ), that has today enabled me to access this website. Is it possible for this change to be made to the Matrix Games website too ?
And also the Slitherine Support webpage/s ?

Thanks.

NB : the last time I tried ( unsuccessfully ) to view the Slitherine Website, was late ( UK time ) on 16th September ( 2019 ).
Last edited by DEB on Thu Nov 21, 2019 5:30 pm, edited 1 time in total.

DEB
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Re: Slitherine & Matrix Games get new Websites!

Post by DEB » Thu Nov 21, 2019 5:14 pm

Strangely - when I submitted my last post, I got an error message from Slitherine telling me that my request was unable to be "accepted" - however, upon going back to the previous screen ( using my browsers back arrow ) the forum thread had accepted my post !

DEB
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Re: Slitherine & Matrix Games get new Websites!

Post by DEB » Thu Nov 21, 2019 5:16 pm

OK - it worked correctly the second time - go figure...

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