Steam ver crashes, Disc ver plays but can't get dlc

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CrispyCheese
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Steam ver crashes, Disc ver plays but can't get dlc

Post by CrispyCheese » Sun Sep 08, 2019 11:52 pm

I bought the Steam version bundled with all dlc and it crashes every single time on my Asus laptop with Nvidia Gforce GTX 1650 with latest drivers, the error says device doesn't support vulkan

So I bought the disc version and it starts up and plays great but it doesn't have any dlc and it crashes when I try to patch the game,

II've spent over $100 just on this game and it's dlc and I have the steam version not working and the disc version not letting me patch or get dlc

I'm confused and need help

VPaulus
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by VPaulus » Mon Sep 09, 2019 9:22 am

Could you please attach the game's log files and a DxDiag report file?

The log files can be found inside your Windows Documents folder at:

....\Documents\Proxy Studios\Gladius\Logs

How to get a DxDiag report file:

1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message

CrispyCheese
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by CrispyCheese » Tue Sep 10, 2019 2:39 pm

Is this what you asked for? Sorry I don't know much about this 😛
Attachments
Log.zip
Dx and Log
(20.84 KiB) Downloaded 5 times

VPaulus
Slitherine
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by VPaulus » Tue Sep 10, 2019 3:57 pm

Please update your game with the last patch. The run the game and if the issue is persisting please post the new log files (no need for DxDiag report file).

You can download games and patches/updates from the Member's Area provided they are registered to the account. Please see the forum post below which explains how to do this:
https://www.matrixgames.com/forums/tm.asp?m=4675348

CrispyCheese
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by CrispyCheese » Wed Sep 11, 2019 9:09 pm

I did everything you said and now the disc version doesn't work 😝

The Steam version bundled with all the DLC doesn't work and after updating the disc version it no longer works 😝

I've added the logs, I hope something can be done because I like this game alot from the brief time it worked 😢
Attachments
Gladius.error-1.zip
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VPaulus
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by VPaulus » Thu Sep 12, 2019 10:18 am

Set the Nvidia GPU as the preferred graphic processor for the game. You can do this via the Nvidia Control Panel. Check the link below for on how to do this:
http://www.techadvisor.co.uk/how-to/pc- ... d-3612668/

Run the game and check if the issue persists.

CrispyCheese
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by CrispyCheese » Fri Sep 13, 2019 7:42 am

I followed the instructions, but both versions still immediately crash 😢
Attachments
Gladius.error-2.zip
(6.4 KiB) Downloaded 3 times

VPaulus
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by VPaulus » Fri Sep 13, 2019 10:38 am

Have you reboot Windows?

CrispyCheese
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by CrispyCheese » Fri Sep 13, 2019 9:37 pm

Yes I restarted the Laptop right after applying the settings 😛

I don't understand why the original disc version works fine until I patch it and update, then it no longer works, and the steam version has never worked 😭

I bought the steam version because I wanted the dlc which adds the Chaos Space Marines and Tyranids my two favorite factions 😢

pipfromslitherine
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by pipfromslitherine » Fri Sep 13, 2019 10:27 pm

I would guess the issue is that the game is trying to run using Vulkan on a GPU that doesn't support it. The original disk copy would be the pre-vulcan version, Steam auto-updates.

You need to force the game to run on your nVidia device rather than the (I assume) Intel low-power GPU it will try and start on.

Cheers

Pip
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CrispyCheese
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by CrispyCheese » Sat Sep 14, 2019 8:17 am

I've gone over everything and it says I'm using the Nvidia card, here's the steam version log after it crashes 😢
Attachments
Gladius.error-3.zip
(6.74 KiB) Downloaded 3 times

CrispyCheese
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by CrispyCheese » Sat Sep 14, 2019 8:22 am

I took an image of my Nvidia control panel 😢

VPaulus
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by VPaulus » Sat Sep 14, 2019 11:12 am

Try updating also your Radeon drivers:
https://www.amd.com/en/support/apu/amd- ... md-ryzen-2

CrispyCheese
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Re: Steam ver crashes, Disc ver plays but can't get dlc

Post by CrispyCheese » Sun Sep 15, 2019 7:58 pm

I updated the Radeon drivers and both versions of the game work now 😛

Thanks for taking the time to help me, I really appreciate it 😛

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