Please attach the game's log files and a DxDiag report file? The log files can be found inside your Windows Documents folder at: ....\Documents\Proxy Studios\Gladius\Logs How to get a DxDiag report file: 1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time) 2. Cl...

On the Realtek sound drivers?

You don't have a Windows documents folder?

We are aware of the lag issue and we will fix as soon as possible.

We will fix this as soon as possible.

The developers are aware of the issue.
They'll put out an update to address the issue as soon as possible.
We apologize for all the inconvenience.

Try updating also your Radeon drivers:
https://www.amd.com/en/support/apu/amd- ... md-ryzen-2

Have you reboot Windows?

You've use it recently, as FoG II expansions are registered there.
You've to contacts us at support[at]slitherine.co.uk.

In fact I just found one of your other accounts registered under a different username (Miletus) and email address, with some of the games registered.

I'm sorry but usually it's like I've said.
As I've told you contact us at support[at]slitherine.co.uk.

Set the Nvidia GPU as the preferred graphic processor for the game. You can do this via the Nvidia Control Panel. Check the link below for on how to do this:
http://www.techadvisor.co.uk/how-to/pc- ... d-3612668/

Run the game and check if the issue persists.

You should contact us at support@slitherine.co.uk.
But usually, most of the cases, the issue is that these games were registered in a different account or they were never registered.
All the accounts were successfully imported to the new accounts.

Please update your game with the last patch. The run the game and if the issue is persisting please post the new log files (no need for DxDiag report file). You can download games and patches/updates from the Member's Area provided they are registered to the account. Please see the forum post below ...

Have you clicked in "Release" all on-hold messages..."?

That means you have to delete private messages from your forum inbox.

You can also contact us at support[at]slitherine.co.uk.

Could you please attach the game's log files and a DxDiag report file? The log files can be found inside your Windows Documents folder at: ....\Documents\Proxy Studios\Gladius\Logs How to get a DxDiag report file: 1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same t...

The games you mentioned are build in different game engines while FoG II and Empires are in the same one.
Please try setting the game in windowed mode and check if the issue persists.

The issue is fixed.