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by VPaulus
Tue Oct 20, 2020 2:44 pm
Forum: Order of Battle : World War II - Tech Support
Topic: Launch problems?
Replies: 79
Views: 26159

Re: Launch problems?

@Dayvit78

It sounds that one of your Internet security programs is interfering.
by VPaulus
Mon Sep 28, 2020 9:24 am
Forum: Panzer Corps 2
Topic: Panzer Corps 2 - v1.1.10 Update
Replies: 28
Views: 2322

Re: Panzer Corps 2 - v1.1.10 Update

VPaulus wrote:
Sat Sep 19, 2020 10:51 am
We have fixed the issue. You've to redownload the remastered setup 1.10 file (it has the same date but it's a new file) from your account and install it.
Before reinstalling, uninstall your current version.
by VPaulus
Sat Sep 19, 2020 10:51 am
Forum: Panzer Corps 2
Topic: Panzer Corps 2 - v1.1.10 Update
Replies: 28
Views: 2322

Re: Panzer Corps 2 - v1.1.10 Update

We have fixed the issue. You've to redownload the remastered setup 1.10 file (it has the same date but it's a new file) from your account and install it.
Before reinstalling, uninstall your current version.
by VPaulus
Sat Sep 19, 2020 10:46 am
Forum: Panzer Corps 2: Tech Support
Topic: My specs - is it enough
Replies: 2
Views: 176

Re: My specs - is it enough

It should be alright.
by VPaulus
Thu Sep 17, 2020 9:27 am
Forum: General Discussion
Topic: Not authorized for SC:WAW forum?
Replies: 1
Views: 241

Re: Not authorized for SC:WAW forum?

Go to the forum via this link:
https://www.matrixgames.com/forums/tt.asp?forumid=1702

Don't for get that you need to login in the Matrix forum first if you wish to post anything.
by VPaulus
Mon Sep 14, 2020 9:30 am
Forum: Online Ordering & Support
Topic: Downloading new DLC’s
Replies: 1
Views: 191

Re: Downloading new DLC’s

Redeem Steam keys for the DLCs you have purchase and then activate them in your Steam account.

Please check this forum post for on how to redeem Steam keys for your games from your Slitherine/Matrix account:
https://www.slitherine.com/forum/viewto ... 58&t=93585
by VPaulus
Sun Sep 13, 2020 2:01 pm
Forum: General Discussion
Topic: Problems with the HOME page
Replies: 4
Views: 241

Re: Problems with the HOME page

It's fixed.
Apologies for any inconvenience caused.
by VPaulus
Fri Sep 11, 2020 9:33 am
Forum: Order of Battle Series
Topic: Logging in to OOB
Replies: 1
Views: 177

Re: Logging in to OOB

Login with your Slitherine/Matrix account details.
by VPaulus
Fri Sep 11, 2020 9:29 am
Forum: Panzer Corps 2: Tech Support
Topic: New DLC AXIS OPERATIONS - 1939 crash
Replies: 21
Views: 1070

Re: New DLC AXIS OPERATIONS - 1939 crash

Try the following: 1. Uninstall the game 2. Reinstall the game 3. Download the game's last update (Update v1.01.09) file from your your account's download area. (*) 4. Once you have downloaded the file "PanzerCorps2-MultiUpdate-v01.01.09.zip" fully unzip it to a folder in your Hard Disk. 5. After un...
by VPaulus
Thu Sep 10, 2020 9:21 am
Forum: Panzer Corps 2: Tech Support
Topic: New DLC AXIS OPERATIONS - 1939 crash
Replies: 21
Views: 1070

Re: New DLC AXIS OPERATIONS - 1939 crash

Why haven't you installed the DLC via the update 01.01.09?
Why have you done the extra step of installing 'Panzer Corps 2 -MultiDLCSetUp-Latest'? You don't need this extra step.
by VPaulus
Sun Sep 06, 2020 12:57 pm
Forum: Panzer Corps
Topic: Redeeming Your Steam Key
Replies: 104
Views: 85693

Re: Redeeming Your Steam Key

As the Gold edition is a compilation of all Panzer Corps games, in order to get a Steam key, you'll have to register separately the Gold Edition serial number on each of the individual games with the exception of the Grand Campaign Mega Pack: Panzer Corps Wehrmacht Grand Campaign '39 Grand Campaign ...
by VPaulus
Tue Sep 01, 2020 9:31 am
Forum: General Discussion
Topic: Original Game version the same if bought new now?
Replies: 1
Views: 320

Re: Original Game version the same if bought new now?

The updates are always comprehensive, you only need to install the last one.
Downloading and installing from your account or installing via a disc is just a question of convenience if you've a bad Internet connection.
by VPaulus
Mon Aug 24, 2020 9:28 am
Forum: News & Announcements
Topic: Redeeming Steam Keys
Replies: 22
Views: 13077

Re: Redeeming Steam Keys

Yes, after the game was released on Steam.
by VPaulus
Mon Aug 24, 2020 9:23 am
Forum: Panzer Corps 2: Tech Support
Topic: Game will not start
Replies: 9
Views: 314

Re: Game will not start

The issue is that you don't have a dedicated Nvidia or Radeon video card required for the game:
https://www.slitherine.com/game/panzer-corps-2

Try to allocate more memory (2GB) to the dedicated memory of your Intel video chip.
https://appuals.com/how-to-increase-int ... eo-memory/
by VPaulus
Sat Aug 22, 2020 6:12 pm
Forum: News & Announcements
Topic: Redeeming Steam Keys
Replies: 22
Views: 13077

Re: Redeeming Steam Keys

CSMF2 Steam keys will only be available when the game is released on Steam.
It's in the announcement:
https://www.matrixgames.com/forums/tm.asp?m=4874348
by VPaulus
Sat Aug 22, 2020 6:09 pm
Forum: Panzer Corps 2: Tech Support
Topic: Game will not start
Replies: 9
Views: 314

Re: Game will not start

zip the file and attach it.
by VPaulus
Sat Aug 22, 2020 11:07 am
Forum: Panzer Corps 2: Tech Support
Topic: Game will not start
Replies: 9
Views: 314

Re: Game will not start

ICould you please attach a DxDiag report file to your message? How to get a DxDiag report file: 1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time) 2. Click "run" (skip this step on Windows 8/10) 3. Type in "dxdiag" and click "OK" 4. Check through the tabs and ...
by VPaulus
Thu Aug 20, 2020 9:27 am
Forum: Online Ordering & Support
Topic: Missing Games
Replies: 1
Views: 271

Re: Missing Games

Please contact us at support[at]slitherine.co.uk so that we can investigate.
by VPaulus
Sun Aug 16, 2020 1:39 pm
Forum: Warhammer 40,000: Gladius - Relics of War: Tech Support
Topic: Error after starting the game
Replies: 6
Views: 472

Re: Error after starting the game

The issue is with your integrated video card.

Try updating the drivers although I suspect it won't be enough to make it running:
https://downloadcenter.intel.com/produc ... aphics-620

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