Search found 14 matches

by abannanSupport
Thu Jun 27, 2013 7:17 am
Forum: Tech Support
Topic: FoG reader won't load on PC
Replies: 29
Views: 12707

Re: FoG reader won't load on PC

Hi, it seems I have a very similar issue with my digital version of the FoG 2.0 ruleset. I am using a Dell Latitude D600 Laptop. Windows Xp SP3 Intel Pentium M 1.6Ghz 512MB RAM. ESET NOD Antivirus 5.0.95.0 I attempted to download the reader but it is stuck on part 12. So I assume the file it tries ...
by abannanSupport
Mon Nov 12, 2012 2:33 pm
Forum: Tech Support
Topic: FoG reader won't load on PC
Replies: 29
Views: 12707

Re: FoG reader won't load on PC

Gilles

Today, we have been able to recreate the problems your system has been showing and are confident to have a fix within 24 hours.

Thanks for your patience.

Cheers
Lawrence
by abannanSupport
Mon Nov 12, 2012 8:15 am
Forum: Tech Support
Topic: FoG reader won't load on PC
Replies: 29
Views: 12707

Re: FoG reader won't load on PC

These patches are now available (see the sticky) as beta so please try them out and let us know if they fix your version. Be sure to delete your old download before trying to download with the new version. In at least one of the cases where there was an issue this fixes it so we hope it fixes all i...
by abannanSupport
Fri Nov 09, 2012 10:31 am
Forum: Tech Support
Topic: FoG reader won't load on PC
Replies: 29
Views: 12707

Re: FoG reader won't load on PC

We have a fix for these problems which is in final testing and will be released shortly.

Thanks for your patience

Lawrence
by abannanSupport
Sat Oct 20, 2012 9:44 am
Forum: Tech Support
Topic: FOG2PC version stopping loading!
Replies: 21
Views: 5903

Re: FOG2PC version stopping loading!

We are looking into the issues with anti-virus software and hopefully will have a solution early next week.

Thanks

Lawrence
by abannanSupport
Sat Oct 20, 2012 9:41 am
Forum: Tech Support
Topic: Resize button does nothing in PC Reader
Replies: 3
Views: 1222

Re: Resize button does nothing in PC Reader

Chris The Resize button is for resizing the window when the window is moved to a larger (or smaller) screen. It attempts to resize to the content size - which in the FOG A&M case is 1024px in height and 768px width. If it cannot reach this size, it resizes to the maximum resolution of the screen. H...
by abannanSupport
Sat Oct 20, 2012 9:37 am
Forum: Tech Support
Topic: MacBook issue
Replies: 6
Views: 1738

Re: MacBook issue

The rules opened fine on my brand new MacBook Pro in my home wifi network. I am now in another city (no wifi) at a wargames convention and have brought my Mac with the new rules for the unpire to use in running the comp. The rules now won't open although the reader does come up when I click it. Rat...
by abannanSupport
Sat Oct 20, 2012 9:34 am
Forum: Tech Support
Topic: FOG 2 IPAD crashing
Replies: 34
Views: 7243

Re: FOG 2 IPAD crashing

richafricanus wrote:iPad 1 iOS 5
Is the version 5, 5.1 or 5.1.1?

iOS 5.1 has very poor memory management, that is why 5.1.1 came out almost immediately.

Have you tried killing all the other running apps?

Thanks
Lawrence
by abannanSupport
Fri Oct 19, 2012 8:36 am
Forum: Tech Support
Topic: FOG 2 IPAD crashing
Replies: 34
Views: 7243

Re: FOG 2 IPAD crashing

Rich

Please provide details of iPad version and iOS version

Thanks
Lawrence
by abannanSupport
Fri Oct 19, 2012 6:57 am
Forum: Tech Support
Topic: FoG2 iPad app crashing
Replies: 10
Views: 2339

Re: FoG2 iPad app crashing

@ IanB3406 - what iOS version are you using?

We will investigate the crashing further and await the crash logs - the more we get from people who are having problems the better understanding we get of what the problem may be.

Thanks
Lawrence
by abannanSupport
Fri Oct 19, 2012 6:47 am
Forum: Tech Support
Topic: v2 iPad Probs
Replies: 12
Views: 3005

Re: v2 iPad Probs

Blathergut

Thanks for the feedback - we will look into the problem you have identified.

Please could you tell me what iPad you have and iOS version is installed on it?

Thanks
Lawrence
by abannanSupport
Fri Oct 19, 2012 6:44 am
Forum: Tech Support
Topic: Tried to read disconnected from internet
Replies: 13
Views: 6203

Re: Tried to read disconnected from internet

Both the iPad and desktop versions need an internet connection to check if there are updates to the already published rules and any new companion guides.

However, the desktop version should allow offline reading.

We will look into to this and get back to you as soon as possible,

Thanks
Lawrence
by abannanSupport
Fri Oct 19, 2012 6:38 am
Forum: Tech Support
Topic: FoG 2.0 Rules Book won't load in ereader
Replies: 4
Views: 1166

Re: FoG 2.0 Rules Book won't load in ereader

Shadow Dragon

Thank you for replying with a solution - for our information so that we can check what the problem was, please could you provide us with the name of the security software you were using ?

Thanks
Lawrence
by abannanSupport
Thu Oct 18, 2012 4:36 pm
Forum: Tech Support
Topic: Resize button does nothing in PC Reader
Replies: 3
Views: 1222

Re: Resize button does nothing in PC Reader

Chris The Resize button is for resizing the window when the window is moved to a larger (or smaller) screen. It attempts to resize to the content size - which in the FOG A&M case is 1024px in height and 768px width. If it cannot reach this size, it resizes to the maximum resolution of the screen. Ho...

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