Search found 222 matches

by JosephM
Thu Aug 15, 2019 12:03 pm
Forum: News & Announcements
Topic: Slitherine & Matrix Games get new Websites!
Replies: 29
Views: 1788

Re: Slitherine & Matrix Games get new Websites!

Hello dbeves, Let me expand on what Paulo said. The Anniversary Coupons have never been linked to the Member's Area. These are stored in the Unified Login account, so when you are logged in there should be a "Hello <Your Username>!" button in the top right. If you click this you will be brought to t...
by JosephM
Thu Aug 08, 2019 2:17 pm
Forum: Commander - The Great War
Topic: Cheaters
Replies: 12
Views: 448

Re: Cheaters

For now, he has been blocked from PBEM for the game. Hopefully he will therefore contact us about this to ask why and we can inform him. This may not be intentional to cheat, as e.g. he may be using a mod, and forgetting to or not being aware he has to disable this for normal PBEM, but we will see w...
by JosephM
Wed Aug 07, 2019 3:00 pm
Forum: Commander - The Great War
Topic: Cheaters
Replies: 12
Views: 448

Re: Cheaters

Hello Operating,

Sorry, but it is "Wuyinghai" who we've taken the action against. ONPP and MrDozer only reported the issue to us
by JosephM
Tue Aug 06, 2019 4:56 pm
Forum: Commander - The Great War
Topic: Cheaters
Replies: 12
Views: 448

Re: Cheaters

Hello All,

We have taken action against the account for now and asked he contact us, so we will continue to review this.
by JosephM
Tue Jul 09, 2019 9:28 am
Forum: Panzer Corps : Tech Support
Topic: Unable to play all DLC I bought for my ipad
Replies: 4
Views: 182

Re: Unable to play all DLC I bought for my ipad

Hello FroBodline,

Thank you for confirming that. And when you go to click on the campaigns in the scenario selection screen this is not allowing access to this?
by JosephM
Fri Jul 05, 2019 9:32 am
Forum: Panzer Corps : Tech Support
Topic: Unable to play all DLC I bought for my ipad
Replies: 4
Views: 182

Re: Unable to play all DLC I bought for my ipad

Hello Jeff, I'm sorry you are having problems with this. Sorry, but there are two versions of the game: the Lite version (which doesn't include anything in the game) and the Paid version (which includes the base Wehrmacht game in the purchase). So when you first bought this did you get the Paid vers...
by JosephM
Fri Jul 05, 2019 9:28 am
Forum: Field of Glory II: Tech Support
Topic: Uninstall/Reinstall issue with last update
Replies: 8
Views: 272

Re: Uninstall/Reinstall issue with last update

Hello Mac, I'm sorry you are having problems with this. Sorry, but it does sound like you are doing this correctly, but you may be using the wrong key or not entering this correctly. Can you email us at support@slitherine.co.uk where we can assist with this, and when you do can you provide a screens...
by JosephM
Thu Jun 13, 2019 3:54 pm
Forum: Panzer Corps : Tech Support
Topic: Panzer Corps won't install on XP
Replies: 27
Views: 3336

Re: Panzer Corps won't install on XP

Hello Pak75, Sorry, but if you are not happy with the support, but note that most users have no issues at all with installing or running the games. However I cannot stress the following to you enough: your version of Windows is, for lack of a politer phrase, horrendously outdated, and, again frankly...
by JosephM
Tue Mar 26, 2019 5:54 pm
Forum: Battle Academy : Tech Support
Topic: Purchase everything not working
Replies: 11
Views: 737

Re: Purchase everything not working

Sorry for the belated reply on this, but we needed to test these on our older iPads, which also needed to be charged as they have not been used in a long time, so this took longer to check than usual. However as the App is 32-bit, and therefore not compatible with iOS 11 or newer, then as part of re...
by JosephM
Wed Mar 13, 2019 4:42 pm
Forum: Battle Academy : Tech Support
Topic: Purchase everything not working
Replies: 11
Views: 737

Re: Purchase everything not working

It may then be that the previous purchases are locking you from purchasing the Mega Pack, so have you tried purchasing the missing 3 DLCs separately and does this work?

Battle Academy should not be working like this, but this may be what is preventing this from working as normal
by JosephM
Mon Mar 11, 2019 10:42 am
Forum: Battle Academy : Tech Support
Topic: Purchase everything not working
Replies: 11
Views: 737

Re: Purchase everything not working

Hello TankerOne, I'm sorry you are having problems with this. Did you purchase any of the individual DLCs separately? Also, have you tried restarting your device and can you otherwise access iTunes without issue on the device and connection? The store itself is built within the game, but all payment...
by JosephM
Mon Dec 17, 2018 12:31 pm
Forum: Field of Glory II
Topic: and I'm out......
Replies: 5
Views: 874

Re: and I'm out......

Hello Tim, I'm sorry you are having problems with this. However can I clarify some things on this? Was it that your friend/relative placed the orders for you and gave you the keys? Then was this ordered via Steam or as a standalone? Also, was this registered to your Steam account or were you using y...
by JosephM
Wed Nov 28, 2018 11:48 am
Forum: Field of Glory II
Topic: Game folder is non-existent?
Replies: 38
Views: 2025

Re: Game folder is non-existent?

Hello sIg3b,

The default AV for Windows 10 is Windows Defender, so have you tried temporarily disabling this and then trying to connect to the PBEM server? If not, please can you try this.
by JosephM
Mon Oct 08, 2018 5:05 pm
Forum: Field of Glory II: Tech Support
Topic: Fog2 Unable to login to Multiplayer after password reset
Replies: 6
Views: 563

Re: Fog2 Unable to login to Multiplayer after password reset

Hello skc, I'm sorry you are having problems with this, but we do not offer a 24/7 service. We endeavour to reply to all messages within a 24 hour/working day timescale. Please note that you have received a reply to the ticket you sent on Saturday night on the Sunday. You also then contacted us via ...
by JosephM
Fri Sep 07, 2018 9:31 am
Forum: Aggressors: Tech Support
Topic: Aggressors - Unable to Install Game (Sep 6, 2018)
Replies: 8
Views: 965

Re: Aggressors - Unable to Install Game (Sep 6, 2018)

Hello Kool_Kat, I'm glad you got this working. Yes, normally issues with installations are due to interference from third party programs, with anti-virus/anti-malware software being the usual culprit. We also usually recommend installing this in Windows Safe Mode if you are having install issues, as...
by JosephM
Fri Jun 08, 2018 10:27 am
Forum: Field of Glory II: Tech Support
Topic: change my user
Replies: 3
Views: 362

Re: change my user

Hello Ferni, I'm sorry you are having problems with this. As this is account related, we cannot assist with this on the forums. Can you contact us at Support@slitherine.co.uk where we can assist with this, and when you do email us can you also include a link to this forum thread so we know that this...
by JosephM
Fri Feb 02, 2018 10:47 am
Forum: Panzer Corps
Topic: Panzer Corps Tournament 2018
Replies: 890
Views: 276645

Re: Panzer Corps Tournament 2018

I am having an issue with MP and windows 10 crashing during after action report giving me a blue circle. As a result, I need to re-download. Slitherine doesnt respond but asks why I need to download. I posted on Steam PG board as well. Help. Hello Alex, Sorry for this, but normally when a customer ...
by JosephM
Wed Jan 31, 2018 4:06 pm
Forum: Panzer Corps
Topic: Panzer Corps Tournament 2018
Replies: 890
Views: 276645

Re: Panzer Corps Tournament 2018

Hello Markus, Sorry, but as I explained in the email you sent, this is not just a one-off. We have had several emails, often numerous ones a month, stating that you are downloading the turns more than you are uploading these, and therefore you have received tens of emails from us over the last year ...
by JosephM
Thu Jan 18, 2018 10:24 am
Forum: Battle Academy : Scenario Design
Topic: iPad Mini Game crashing on multiplayer
Replies: 4
Views: 1402

Re: iPad Mini Game crashing on multiplayer

Hello Skipper, Sorry, but on this Zakblood is unfortunately mistaken. On Support we can only help with the official scenarios, not with modded scenarios, so it is best to ask the question in the Modding/Scenario Design forum where the community can advise on this, as it might be that there is an iss...
by JosephM
Thu Sep 28, 2017 9:24 am
Forum: News & Announcements
Topic: Upgrade to box and get $ back for every $ spent
Replies: 9
Views: 37530

Re: Upgrade to box and get $ back for every $ spent

Hello Dorb,

Sorry, we have asked if this can be amended, but note that where there is no manual for the normal physical editions then there is no manual on the boxed upgrade.

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