Search found 227 matches

by JosephM
Sun Dec 18, 2022 6:46 pm
Forum: Panzer Corps 2: Tech Support
Topic: Game crashes with the error after update Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address
Replies: 2
Views: 1592

Re: Game crashes with the error after update Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address

I'm sorry you are having problems with this. Please open the folder where you've installed the game. Locate and select a file named "Launcher.exe”. Press the right mouse button and select "Properties". Click on the "Compatibility" tab. Tick the option "Run this program ...
by JosephM
Fri Aug 07, 2020 4:53 pm
Forum: Panzer Corps 2
Topic: Losing the entire game due to missing by one or two turns is garbage.
Replies: 47
Views: 7458

Re: Losing the entire game due to missing by one or two turns is garbage.

Hello All, Superman81906 has been given a temporary ban due to ignoring his warning and arguing with staff. To all users, please treat each other with respect: debating a difference in opinion is fine, but using insults is not allowed at all. We are monitoring threads, and please treat others the wa...
by JosephM
Wed May 06, 2020 11:09 am
Forum: Panzer Corps 2
Topic: Sorry about this, but....
Replies: 26
Views: 4173

Re: Sorry about this, but....

Hello Guys, ManniW, sorry, but we have no issue at all with constructive criticism, and indeed that is useful for helping to improve the games. But your comment did not offer this. It was directly insulting other users while not justifying your reasoning of why with details. Such a comment is trolli...
by JosephM
Mon Apr 27, 2020 12:39 pm
Forum: News & Announcements
Topic: The Motherland calls! Order of Battle: Red Steel is out!
Replies: 5
Views: 5526

Re: The Motherland calls! Order of Battle: Red Steel is out!

Hello Rchev, Sorry, but note your issue with the install is not a bug or an issue we can fix at all, but instead a lack of understanding. The .exe files are for PC installs only, and you should not be using these on Mac. Instead Mac users need to update their game then unlock the campaign by enterin...
by JosephM
Mon Nov 25, 2019 12:46 pm
Forum: Online Ordering & Support
Topic: The shipping address you used is wrong!!!
Replies: 3
Views: 1443

Re: The shipping address you used is wrong!!!

Hello Jassiey, I have been replying to your emails but in case these still aren't received I thought it best to reply to this thread. I have also edited your thread to remove your personal information and the order number. But we did get your earlier emails and asked the production team to confirm t...
by JosephM
Thu Aug 15, 2019 12:03 pm
Forum: News & Announcements
Topic: Slitherine & Matrix Games get new Websites!
Replies: 72
Views: 19228

Re: Slitherine & Matrix Games get new Websites!

Hello dbeves, Let me expand on what Paulo said. The Anniversary Coupons have never been linked to the Member's Area. These are stored in the Unified Login account, so when you are logged in there should be a "Hello <Your Username>!" button in the top right. If you click this you will be br...
by JosephM
Thu Aug 08, 2019 2:17 pm
Forum: Commander - The Great War
Topic: Cheaters
Replies: 12
Views: 4988

Re: Cheaters

For now, he has been blocked from PBEM for the game. Hopefully he will therefore contact us about this to ask why and we can inform him. This may not be intentional to cheat, as e.g. he may be using a mod, and forgetting to or not being aware he has to disable this for normal PBEM, but we will see w...
by JosephM
Wed Aug 07, 2019 3:00 pm
Forum: Commander - The Great War
Topic: Cheaters
Replies: 12
Views: 4988

Re: Cheaters

Hello Operating,

Sorry, but it is "Wuyinghai" who we've taken the action against. ONPP and MrDozer only reported the issue to us
by JosephM
Tue Aug 06, 2019 4:56 pm
Forum: Commander - The Great War
Topic: Cheaters
Replies: 12
Views: 4988

Re: Cheaters

Hello All,

We have taken action against the account for now and asked he contact us, so we will continue to review this.
by JosephM
Tue Jul 09, 2019 9:28 am
Forum: Panzer Corps : Tech Support
Topic: Unable to play all DLC I bought for my ipad
Replies: 4
Views: 1406

Re: Unable to play all DLC I bought for my ipad

Hello FroBodline,

Thank you for confirming that. And when you go to click on the campaigns in the scenario selection screen this is not allowing access to this?
by JosephM
Fri Jul 05, 2019 9:32 am
Forum: Panzer Corps : Tech Support
Topic: Unable to play all DLC I bought for my ipad
Replies: 4
Views: 1406

Re: Unable to play all DLC I bought for my ipad

Hello Jeff, I'm sorry you are having problems with this. Sorry, but there are two versions of the game: the Lite version (which doesn't include anything in the game) and the Paid version (which includes the base Wehrmacht game in the purchase). So when you first bought this did you get the Paid vers...
by JosephM
Fri Jul 05, 2019 9:28 am
Forum: Field of Glory II: Tech Support
Topic: Uninstall/Reinstall issue with last update
Replies: 8
Views: 1899

Re: Uninstall/Reinstall issue with last update

Hello Mac, I'm sorry you are having problems with this. Sorry, but it does sound like you are doing this correctly, but you may be using the wrong key or not entering this correctly. Can you email us at support@slitherine.co.uk where we can assist with this, and when you do can you provide a screens...
by JosephM
Thu Jun 13, 2019 3:54 pm
Forum: Panzer Corps : Tech Support
Topic: Panzer Corps won't install on XP
Replies: 27
Views: 7588

Re: Panzer Corps won't install on XP

Hello Pak75, Sorry, but if you are not happy with the support, but note that most users have no issues at all with installing or running the games. However I cannot stress the following to you enough: your version of Windows is, for lack of a politer phrase, horrendously outdated, and, again frankly...
by JosephM
Tue Mar 26, 2019 5:54 pm
Forum: Battle Academy : Tech Support
Topic: Purchase everything not working
Replies: 11
Views: 3363

Re: Purchase everything not working

Sorry for the belated reply on this, but we needed to test these on our older iPads, which also needed to be charged as they have not been used in a long time, so this took longer to check than usual. However as the App is 32-bit, and therefore not compatible with iOS 11 or newer, then as part of re...
by JosephM
Wed Mar 13, 2019 4:42 pm
Forum: Battle Academy : Tech Support
Topic: Purchase everything not working
Replies: 11
Views: 3363

Re: Purchase everything not working

It may then be that the previous purchases are locking you from purchasing the Mega Pack, so have you tried purchasing the missing 3 DLCs separately and does this work?

Battle Academy should not be working like this, but this may be what is preventing this from working as normal
by JosephM
Mon Mar 11, 2019 10:42 am
Forum: Battle Academy : Tech Support
Topic: Purchase everything not working
Replies: 11
Views: 3363

Re: Purchase everything not working

Hello TankerOne, I'm sorry you are having problems with this. Did you purchase any of the individual DLCs separately? Also, have you tried restarting your device and can you otherwise access iTunes without issue on the device and connection? The store itself is built within the game, but all payment...
by JosephM
Mon Dec 17, 2018 12:31 pm
Forum: Field of Glory II
Topic: and I'm out......
Replies: 5
Views: 1869

Re: and I'm out......

Hello Tim, I'm sorry you are having problems with this. However can I clarify some things on this? Was it that your friend/relative placed the orders for you and gave you the keys? Then was this ordered via Steam or as a standalone? Also, was this registered to your Steam account or were you using y...
by JosephM
Wed Nov 28, 2018 11:48 am
Forum: Field of Glory II
Topic: Game folder is non-existent?
Replies: 38
Views: 6360

Re: Game folder is non-existent?

Hello sIg3b,

The default AV for Windows 10 is Windows Defender, so have you tried temporarily disabling this and then trying to connect to the PBEM server? If not, please can you try this.
by JosephM
Mon Oct 08, 2018 5:05 pm
Forum: Field of Glory II: Tech Support
Topic: Fog2 Unable to login to Multiplayer after password reset
Replies: 6
Views: 1584

Re: Fog2 Unable to login to Multiplayer after password reset

Hello skc, I'm sorry you are having problems with this, but we do not offer a 24/7 service. We endeavour to reply to all messages within a 24 hour/working day timescale. Please note that you have received a reply to the ticket you sent on Saturday night on the Sunday. You also then contacted us via ...
by JosephM
Fri Sep 07, 2018 9:31 am
Forum: Aggressors: Tech Support
Topic: Aggressors - Unable to Install Game (Sep 6, 2018)
Replies: 8
Views: 3489

Re: Aggressors - Unable to Install Game (Sep 6, 2018)

Hello Kool_Kat, I'm glad you got this working. Yes, normally issues with installations are due to interference from third party programs, with anti-virus/anti-malware software being the usual culprit. We also usually recommend installing this in Windows Safe Mode if you are having install issues, as...

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