Search found 42 matches

by bassani2009
Fri Sep 13, 2013 4:04 pm
Forum: HISTORY™ Great Battles Medieval
Topic: Android Nexus 7 2013 - Intermittent Crash
Replies: 4
Views: 4389

Re: Android Nexus 7 2013 - Intermittent Crash

Hi Thalinor The developers been able to look at it and has reproduced the issue. It seems to be a driver issue on your device. This issue is also crashing other android games that are running on your device. Unfortunately there isn't anything we can do other than wait for a fix to be released from G...
by bassani2009
Tue Sep 10, 2013 4:36 pm
Forum: HISTORY™ Great Battles Medieval
Topic: Android Nexus 7 2013 - Intermittent Crash
Replies: 4
Views: 4389

Re: Android Nexus 7 2013 - Intermittent Crash

Hi Thalinor

I do apologise for the issues you are experiencing. I'm going to contact the developer about this and get back to you when I get feedback.

Kind Regards

Christian Bassani
The Slitherine Group
by bassani2009
Wed Mar 13, 2013 10:13 am
Forum: Tech Support
Topic: xbox Game Issues
Replies: 4
Views: 1512

Re: xbox Game Issues

Hi Bern I do apologise for the issues you're experiencing. I tested the XBOX retail version last night and I was unable to replicate points 1 and 2 that you stated. Point 3 is not a glitch but a part of how the game is designed. Basically you can have up to 8 soldiers that you can take into any miss...
by bassani2009
Fri Aug 24, 2012 11:15 am
Forum: Battle Academy : Tech Support
Topic: Problem with upgrade
Replies: 1
Views: 217

Re: Problem with upgrade

Hi mike hayward

I do apologise for the issues you are experiencing. I have sent you a separate email containing a link for you to download Battle Academy and Blitzkrieg France.

Kind Regards

Christian Bassani
Slitherine Ltd
by bassani2009
Tue Aug 14, 2012 2:16 pm
Forum: Online Ordering & Support
Topic: Unregistering a serial number
Replies: 3
Views: 478

Re: Unregistering a serial number

Hi commandermattie

I do apologise for the delay. I've unregistered the Battle Academy serial number from your account so your friend can register the game to their account.

Kind Regards

Christian Bassani
Slitherine Ltd / Matrix Games
by bassani2009
Wed Jul 04, 2012 4:44 pm
Forum: Field of Glory : Tech Support
Topic: MBS REALbasic Plugins ( on OSX)
Replies: 24
Views: 3780

Re: MBS REALbasic Plugins ( on OSX)

Hi Guys Apologises for the delay. I've been talking to the developer about this and he would like to know the following information? a) Are they using the Mac edition or a Windows Emulator. b) Where did they get FOG from? Was it through Slitherine or Matrix? When, precisely, did this start happening...
by bassani2009
Thu Apr 26, 2012 4:17 pm
Forum: HISTORY™ Great Battles Medieval : Tech Support
Topic: Error Confirming Game Licence (Android)
Replies: 5
Views: 3876

Re: Error Confirming Game Licence (Android)

Hi jayfrost10 I'm sorry you are having issues with the license manager! Please keep in mind that Great Battles Medieval is recommended only on Tegra 2 devices with valid Android Market storefronts, such as: - Honeycomb enabled tablets - Motorola Atrix - LG Optimus G2X If you are already own one of t...
by bassani2009
Thu Nov 03, 2011 4:29 pm
Forum: HISTORY™ Great Battles Medieval : Tech Support
Topic: Licence manager problem
Replies: 3
Views: 2029

Hi johnandaidandurham, I'm sorry you are having issues with the license manager! Please keep in mind that Great Battles Medieval is recommended only on Tegra 2 devices with valid Android Market storefronts, such as: - Honeycomb enabled tablets - Motorola Atrix - LG Optimus G2X If you are already own...
by bassani2009
Wed Oct 19, 2011 9:47 am
Forum: Battle Academy : Tech Support
Topic: Fall of France not working
Replies: 2
Views: 223

Hi peterjfrigate

I do apologise for the issues you are experiencing. I have sent you a private email containing a link for you to download a later version of the MAC version of Battle Academy.

Kind Regards

Slitherine Support
by bassani2009
Thu Sep 29, 2011 2:25 pm
Forum: Field of Glory : Tech Support
Topic: Can't reinstall from disks.
Replies: 6
Views: 270

Hi iversonjm

Please mail info@slitherine.co.uk with your order details and we'll see if we can get another backup disk sent out to you.

Best Regards

The Slitherine Team
by bassani2009
Wed Sep 28, 2011 11:27 am
Forum: Panzer Corps : Tech Support
Topic: Problem with automatic update
Replies: 15
Views: 2189

Hi Sebastiansc

Please mail info@slitherine.co.uk staing your issue and will send you a download link thats directly from our servers.

Best Regards

The Slitherine Team
by bassani2009
Mon Sep 26, 2011 12:46 pm
Forum: HISTORY™ Great Battles Medieval : Tech Support
Topic: Android, Won't start.
Replies: 8
Views: 3010

Hi reflash275 The developers have done play testing with the Droid X2 and so far they have not been able to reproduce your issue. However they have said to try the following : 1. When the game is stuck on the black screen try holding down on the back key, this should bring up a close message, then p...
by bassani2009
Mon Sep 26, 2011 5:37 am
Forum: Battle Academy : Tech Support
Topic: CRC Error
Replies: 5
Views: 349

Hi dettel57

I do apologise for the issues you are experiencing. I have sent you a separate email containing a link for you to download the game.

Kind Regards

Slitherine Support
by bassani2009
Mon Sep 26, 2011 5:23 am
Forum: Battle Academy : Tech Support
Topic: No sound after adding Market Garden
Replies: 4
Views: 238

Hi zimermit Perhaps try switching the "Enable Sound" option from the launcher off then on again and do the same with the sound options in game when you press the ESC button. Perhaps the game sound is switched off but the option is displaying as being switched on. If this doesn't work then make sure ...
by bassani2009
Wed Sep 21, 2011 12:11 pm
Forum: Panzer Corps : Tech Support
Topic: Slow Download on Upgrade
Replies: 7
Views: 896

Hi flatsix518

I do apologise for any issues you are experiencing. Have you tried downloading the patch from http://www.matrixgames.com/products/399/downloads/ ?

Kind Regards

Slitherine Support
by bassani2009
Tue Sep 20, 2011 9:22 am
Forum: HISTORY™ Great Battles Medieval : Tech Support
Topic: Android, Won't start.
Replies: 8
Views: 3010

Hi reflash275 I do apologise for the delay. The developers have just had your device delivered to their stuido today and they will be doing checks for the next couple of days to try and find out what the issue is. I will contact you again the moment I hear anyhting. Apologises once again. Slitherine...
by bassani2009
Tue Sep 13, 2011 9:52 am
Forum: HISTORY™ Great Battles Medieval : Tech Support
Topic: Android, Won't start.
Replies: 8
Views: 3010

Hi reflash275 I do apologise for the delay. I'll give you an update of where we are. Essentially the developer of GBME do not own the device that you own so they have ordered one from nVidia. The device should come in a couple of days. This will allow the developers to test the game on the device to...
by bassani2009
Mon Sep 05, 2011 2:44 pm
Forum: HISTORY™ Great Battles Medieval : Tech Support
Topic: Android, Won't start.
Replies: 8
Views: 3010

Hi reflash275 Quick question are you downloading the game from a cellular internet connection (3G connection for example) or are you using your home broadband internet connection? If you haven't been using your broadband connection at home then perhaps try and download the game again using your conn...
by bassani2009
Fri Sep 02, 2011 12:03 pm
Forum: Field of Glory : Tech Support
Topic: Re loading game
Replies: 4
Views: 403

Hi camlan I do apologise if you are experiencing issues with your game. Try turning off you computer first, leave it for 1 minute and then turn the computer back on. If this doesn't work then by any chance do you have any software that is developed by ArcSoft installed on your computer? I was doing ...
by bassani2009
Thu Sep 01, 2011 8:39 am
Forum: Field of Glory : Tech Support
Topic: Re loading game
Replies: 4
Views: 403

Hi camlan

Please mail info@slitherine.co.uk with your order details and we'll get you sorted out ASAP.

Best Regards

The Slitherine Team

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