Search found 7728 matches

by VPaulus
Thu Sep 12, 2019 10:30 am
Forum: News & Announcements
Topic: Slitherine & Matrix Games get new Websites!
Replies: 31
Views: 2660

Re: Slitherine & Matrix Games get new Websites!

You've use it recently, as FoG II expansions are registered there.
You've to contacts us at support[at]slitherine.co.uk.
by VPaulus
Thu Sep 12, 2019 10:25 am
Forum: News & Announcements
Topic: Slitherine & Matrix Games get new Websites!
Replies: 31
Views: 2660

Re: Slitherine & Matrix Games get new Websites!

In fact I just found one of your other accounts registered under a different username (Miletus) and email address, with some of the games registered.
by VPaulus
Thu Sep 12, 2019 10:20 am
Forum: News & Announcements
Topic: Slitherine & Matrix Games get new Websites!
Replies: 31
Views: 2660

Re: Slitherine & Matrix Games get new Websites!

I'm sorry but usually it's like I've said.
As I've told you contact us at support[at]slitherine.co.uk.
by VPaulus
Thu Sep 12, 2019 10:18 am
Forum: Warhammer 40,000: Gladius - Relics of War: Tech Support
Topic: Steam ver crashes, Disc ver plays but can't get dlc
Replies: 13
Views: 251

Re: Steam ver crashes, Disc ver plays but can't get dlc

Set the Nvidia GPU as the preferred graphic processor for the game. You can do this via the Nvidia Control Panel. Check the link below for on how to do this:
http://www.techadvisor.co.uk/how-to/pc- ... d-3612668/

Run the game and check if the issue persists.
by VPaulus
Thu Sep 12, 2019 10:09 am
Forum: News & Announcements
Topic: Slitherine & Matrix Games get new Websites!
Replies: 31
Views: 2660

Re: Slitherine & Matrix Games get new Websites!

You should contact us at support@slitherine.co.uk.
But usually, most of the cases, the issue is that these games were registered in a different account or they were never registered.
All the accounts were successfully imported to the new accounts.
by VPaulus
Tue Sep 10, 2019 3:57 pm
Forum: Warhammer 40,000: Gladius - Relics of War: Tech Support
Topic: Steam ver crashes, Disc ver plays but can't get dlc
Replies: 13
Views: 251

Re: Steam ver crashes, Disc ver plays but can't get dlc

Please update your game with the last patch. The run the game and if the issue is persisting please post the new log files (no need for DxDiag report file). You can download games and patches/updates from the Member's Area provided they are registered to the account. Please see the forum post below ...
by VPaulus
Mon Sep 09, 2019 11:15 am
Forum: Field of Glory II: Tech Support
Topic: Unable to PM
Replies: 5
Views: 92

Re: Unable to PM

Have you clicked in "Release" all on-hold messages..."?
by VPaulus
Mon Sep 09, 2019 9:26 am
Forum: Field of Glory II: Tech Support
Topic: Unable to PM
Replies: 5
Views: 92

Re: Unable to PM

That means you have to delete private messages from your forum inbox.
by VPaulus
Mon Sep 09, 2019 9:24 am
Forum: Field of Glory: Empires - Tech Support
Topic: Screen issues
Replies: 9
Views: 128

Re: Screen issues

You can also contact us at support[at]slitherine.co.uk.
by VPaulus
Mon Sep 09, 2019 9:22 am
Forum: Warhammer 40,000: Gladius - Relics of War: Tech Support
Topic: Steam ver crashes, Disc ver plays but can't get dlc
Replies: 13
Views: 251

Re: Steam ver crashes, Disc ver plays but can't get dlc

Could you please attach the game's log files and a DxDiag report file? The log files can be found inside your Windows Documents folder at: ....\Documents\Proxy Studios\Gladius\Logs How to get a DxDiag report file: 1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same t...
by VPaulus
Sun Sep 08, 2019 3:02 pm
Forum: Field of Glory: Empires - Tech Support
Topic: Screen issues
Replies: 9
Views: 128

Re: Screen issues

The games you mentioned are build in different game engines while FoG II and Empires are in the same one.
Please try setting the game in windowed mode and check if the issue persists.
by VPaulus
Fri Sep 06, 2019 9:24 am
Forum: General Discussion
Topic: error on my page
Replies: 7
Views: 238

Re: error on my page

The issue is fixed.
by VPaulus
Thu Sep 05, 2019 6:40 pm
Forum: Fantasy General II - Invasion
Topic: Slitherine price vs Steam
Replies: 6
Views: 653

Re: Slitherine price vs Steam

We set the price in USD then BlueSnap (our e-commerce partner) set the exchange rates on the shop and they deal with the conversion for other currencies. One way around this is to purchase the game in USD or another currency, then you will be charged a currency conversion rate by your bank, but this...
by VPaulus
Wed Sep 04, 2019 9:43 am
Forum: Field of Glory II: Tech Support
Topic: "Could not create unistall data folder: /Uninstall" error message
Replies: 6
Views: 129

Re: "Could not create unistall data folder: /Uninstall" error message

Try installing the update with Windows running in safe mode:

1. Reboot Windows in Safe mode
2. Install the update
3. Reboot Windows
by VPaulus
Wed Sep 04, 2019 9:42 am
Forum: Field of Glory II: Tech Support
Topic: New update
Replies: 2
Views: 86

Re: New update

Usually this issue is caused by the interference of a Internet security program (a firewall, an anti-virus, an anti-malware, etc.) with the game update feature. Please check if any of your Internet security programs is interfering with the download from our ftp servers. Alternatively, you can manual...
by VPaulus
Mon Sep 02, 2019 11:08 am
Forum: Battlestar Galactica Deadlock: Tech Support
Topic: How to add Resurrection serial key?
Replies: 3
Views: 124

Re: How to add Resurrection serial key?

Download the installer file from Resurrection from the Member's Area (or any of the other DLC if you want to install them) and run it to activate the game.
by VPaulus
Wed Aug 28, 2019 9:20 am
Forum: General Discussion
Topic: New Ticket ? Pride of Nations 2
Replies: 6
Views: 674

Re: New Ticket ? Pride of Nations 2

You can also contact support[at]slitherine.co.uk to open a ticket.
by VPaulus
Fri Aug 23, 2019 9:35 am
Forum: Field of Glory II: Tech Support
Topic: Error trying to update Field of Glory II
Replies: 5
Views: 150

Re: Error trying to update Field of Glory II

You can also update the game manually.
ownload games and patches from the Member's Area provided they are registered to the account. Please see the forum post below which explains how to do this:
https://www.matrixgames.com/forums/tm.asp?m=4675348

Go to advanced search